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  • Central Coast Lean — Cal Poly, San Luis Obispo
    Foriest said Make the line shorter Toyota s engineers went to work The kitchen which can seat 50 people typically opened for dinner at 4 p m and when all the chairs were filled a line would form outside Mr Foriest would wait for enough space to open up to allow 10 people in The average wait time could be up to an hour and a half Toyota made three changes They eliminated the 10 at a time system allowing diners to flow in one by one as soon as a chair was free Next a waiting area was set up inside where people lined up closer to where they would pick up food trays Finally an employee was assigned the sole duty of spotting empty seats so they could be filled quickly The average wait time dropped to 18 minutes and more people were fed The unusual partnership between Toyota and the Food Bank which one Food Bank coordinator compared to a cultural exchange program highlights a different way for profit businesses can help their communities experts said It s a form of corporate philanthropy but instead of giving money they re sharing expertise said David J Vogel a professor and an expert in corporate social responsibility at the Haas School of Business at the University of California Berkeley It s quite new And many nonprofit organizations facing tighter budgets as financing from federal and local governments diminishes are having to make smarter business decisions Nonprofit organizations are taking on what happens in the for profit world because they will run better said Ronald P Hill a professor of marketing and business law at Villanova University In the early 1990s Toyota limited sharing its expertise to its auto parts suppliers But as the Toyota Production System Support Center the company s headquarters of efficiency came to recognize broader interest in the Toyota model the company offered consulting style services to nonautomotive manufacturers and nonprofit organizations Today the center supports about 40 organizations half of which are small to midsize manufacturers that pay a small fee The rest are nonprofits like the Food Bank that get the services free There s a lot of opportunities in a variety of industries to improve and become more competitive by applying the Toyota production system said Jamie Bonini the support center s general manager The lessons provided by Toyota come at a critical time for the Food Bank as it faces increasing demand in a weak economy From banks to restaurants to airlines people give money and time and we re grateful Ms Purvis said But it s very rare for people to come and say You know what this is the model that made our company great and we will share it with a charity with the hope that it will provide for the neediest people in your city At the Project Hospitality food pantry on Staten Island which is part of the Food Bank network Toyota engineers tried to expedite the

    Original URL path: (2016-02-17)
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