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  • Business Netiquette
    proper social and professional behavior It means having good manners in other words Practicing proper etiquette then is an individual s ticket to being accepted within a desired social or professional circle Cyberspace is a World Wide Web of Internet connected computers playing host to a multitude of social and professional circles whose members use it for communicating and sharing information Within its confines there is an emerging code of conduct to which online users are expected to adhere In the pop culture of the computer world it is called netiquette The recognized conventions of proper netiquette have evolved more out of commonsense than anything else and are certainly not hard and fast rules with formal penalties for disregarding them Consistent breaches however quite often result in the offender being subjected to negative peer pressure disapproval and eventual disdain from the more scrupulous netiquette practitioners within a given circle of Internet users When writing business email it s wise to remember the old saying the pen is mightier than the sword It s a saying that cuts both ways Words can be enormously destructive as well as extraordinarily constructive and so it s up to the wordsmith which way they

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1496&guideid=74 (2015-10-15)
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  • Code of the Net
    email to the business communication arsenal some significantly new communication issues have emerged in particular the blurring of the line between the spoken and the written word Consequently a Code of the Net has begun to emerge Email has reduced the time lag between the sending of a conventional written message and its response so much so that the actual written communication it contains often takes on traits similar to that of a spoken conversation There is a problem however in that participants in a spoken conversation have speech devices available to them that are unavailable in an online written exchange Voice inflections tone verbal pauses and facial expressions for instance contribute to a more accurate contextual reading of a spoken conversation helping participants rapidly perceive each other s meanings and implications The inability to use or rely on these tools when writing or reading an email message being problematic has given rise to a set of techniques intended to sidestep this deficiency However these shortcuts often fail or fall far short of the mark in business email Consequently their use is generally considered rude or poor business netiquette All business forms of communication then including email should be handled

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1497&guideid=74 (2015-10-15)
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  • Netiquette Rules
    sentence structure is no more acceptable in a business email than it is in a letter or memo Check twice for errors Your reader will appreciate the effort Second Capitalize the first letter in the beginning word of a sentence and in all proper nouns The rules haven t changed on this Using all lowercase letters is a shortcut attempt to indicate a conversational informality The fact is it doesn t work it doesn t look right and it can leave a bad impression A well written email can carry a conversational tone without breaking the rules Third Avoid shouting you can be heard without raising your voice Using all uppercase letters in a business email can appear pretty abrasive like somebody screaming even though it is often intended simply to emphasize a point Proper emphasis can be achieved simply by writing well Fourth Use abbreviations and acronyms sparingly The Internet has spawned a large vocabulary of these but be careful There is always the risk of confusing your reader Acronyms in particular fall into the category of jargon which is fine if they are terms your reader understands Abbreviations intended to speed up the reading process often slow it down by impeding comprehension which is a quick way to alienate your reader Fifth Avoid using emoticons they re too cute for serious business email Besides there are too many of them and your reader might not understand the meaning of more than one or two By way of illustration click on this list of emoticons If an emotion needs to be expressed in an email it can be spelled out If you are disappointed or happy with last quarter s earnings it s easy enough to say I m disappointed or I m happy Sixth Answer your email Even

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1498&guideid=74 (2015-10-15)
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  • Acceptance Letters
    acceptance letter is to say yes to an invitation or a job offer It notifies the reader of this decision and affirms the writer s commitment Your acceptance should be conveyed in the first sentence especially when you are accepting a job offer Include a simple thank you as you begin the letter Courtesy never goes out of style and your reader will appreciate your attention in that regard Determine your scope The scope of your acceptance letter should be brief and upbeat addressing any formalities or contingencies that relate to the commitment you are making In accepting a job offer restate the title of the position and the expected compensation Doing so reaffirms the essential details of the offer eliminates the potential for error and ensures that your objective is not misunderstood Inform your reader of any logistical details that may impact your availability such as a graduation date relocation issues that may effect your starting date or the existence of a competing offer When necessary address any contingencies that relate to your acceptance such as finalizing a salary negotiation or an employment package Be forthright with the employer He or she understands that you are making a difficult decision and will normally extend a short grace period in which you may consider your options Organize your letter Organizing your acceptance letter before you begin to write it will establish a logical order in which to present your information You have already begun this task by establishing an objective and determining your scope Refer back to them Together they include much of the content that will become the body of your letter A simple outline will get you organized Begin by creating a list of relevant points and place them in the sequential order that will best help your reader comprehend your acceptance These points will become the backbone of your working draft Draft your letter Working from an outline is the simplest way to draft an acceptance letter You have already organized yourself by creating a list Refer back to it and turn each fragment into a full and complete sentence expressing a single thought or idea In order that your thoughts and ideas are conveyed in a cohesive manner write in as natural a sounding voice as possible Try writing your draft quickly and then read it out loud Concentrate on communicating your objective to your reader Make sure that the scope of your letter contains all the relevant information included in your organizational list Keep in mind that you are writing a rough draft For the moment you can ignore spelling grammar punctuation sentence and paragraph structure Those are technical details that you will pay attention to in the final step when you review and revise your work Close Your Letter An acceptance letter should close in a professional manner Once your last paragraph is written sign off between a complimentary close such as Sincerely or Thank you and your printed name If you are writing

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1459&guideid=71 (2015-10-15)
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  • Acknowledgement Letters
    in fact been received You should be brief In the body the writer should mention a specific point clarifying for the reader that it is an important part of her overall objective letting him know that further discussion will be expected in their upcoming meeting Determine Your Scope The scope of an acknowledgement letter can be quite brief a line or two the objective of which is to notify the reader that a request has been satisfied When a continuing dialogue is required the scope may be broadened to include new information In the body the writer should provide the name of her assistant a second contact person with whom he can speak should she be unavailable to take his call This establishes a line of communication that indicates her serious interest in exploring a further business relationship Organize Your Letter Organizing your acknowledgement letter will establish a logical order in which to present your information You have already begun this task by establishing an objective and determining your scope Refer back to them Together they include much of the content that will become the body of your letter A simple outline will get you organized Begin by creating a list of relevant points and place them in the sequential order that will best help your reader comprehend your acknowledgement These points will become the backbone of your draft your outline will become a checklist Draft Your Letter Working from an outline is the simplest way to draft an acknowledgement letter You have already organized yourself by creating a list Refer back to it and turn each fragment into a full and complete sentence expressing a single thought or idea In order that your thoughts and ideas are conveyed in a cohesive manner write in as natural a sounding voice as possible Try writing your draft quickly and then read it out loud Concentrate on communicating your objective to your reader Make sure that the scope of your letter contains all the relevant information included in your organizational list Keep in mind that you are writing a rough draft For the moment you can ignore spelling grammar punctuation sentence and paragraph structure Those are technical details that you will pay attention to in the final step when you review and revise your work Close Your Letter An acknowledgement letter should close in a professional manner Once your last paragraph is written sign off between a complimentary close such as Sincerely or Thank you and your printed name If you are writing in conjunction with an official duty place your title below the printed name Additional information such as dictation remarks notification of attachments enclosures and copies sent to other individuals should be placed beneath the title line Review and Revise Your Acknowledgement Letter Reviewing and revising your acknowledgement letter is the final step in the writing process You will check your draft in this step making sure that your objective is clear and your scope is concise Put yourself in

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1461&guideid=71 (2015-10-15)
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  • Adjustment Letters
    with people first businesses second When you address your reader by name you recognize their individual importance and value as a human being Establish Your Objective The objective of an adjustment letter is to inform the reader that an unsatisfactory situation is being corrected You should avoid excuses or long explanations about what went wrong Stick to the facts of the adjustment and your reader will comprehend the corrective action that you are offering or have already implemented In the first paragraph the writer apologizes for an incorrect shipment and clearly admits that a mistake has been made He then provides the details of the solution In the end he does not reiterate his apology Once said leave well enough alone and focus on positive actions Determine Your Scope The scope of an adjustment letter should reiterate the relevant facts of a claim accept responsibility for an error or defect and offer an apology It should provide the reader with an exact description including dates times and places that corrective actions will take place The writer explicitly goes beyond that which was called for in the claim In an effort to retain goodwill he discounts the original purchase price with a credit to the account of the inconvenienced customer Organize Your Letter Organizing your adjustment letter will establish a logical order in which to present information regarding a corrective action You have already begun this task by establishing an objective and determining your scope Refer back to them Together they include much of the content that will become the body of your letter A simple outline will get you organized Begin by creating a list of points that your letter will address and put them in the sequential order that will best help your reader comprehend your adjustment These points will become the backbone of your draft your outline will become a checklist Draft Your Letter Working from an outline is the simplest way to draft a adjustment letter You have already organized yourself by creating a list Refer back to it and turn each fragment into a full and complete sentence expressing a single thought or idea In order that your thoughts and ideas are conveyed in a cohesive manner write in as natural a sounding voice as possible Try writing your draft quickly and then read it out loud Concentrate on communicating your objective to your reader Make sure that the scope of your letter contains all the relevant information included in your organizational list Keep in mind that you are writing a rough draft For the moment you can ignore spelling grammar punctuation sentence and paragraph structure Those are technical details that you will pay attention to in the final step when you review and revise your work Close Your Letter An adjustment letter should close in a professional manner Once your last paragraph is written sign off between a complimentary close such as Sincerely or Thank you and your printed name If you are writing in

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1462&guideid=71 (2015-10-15)
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  • Application Letters
    to grant you an interview You should be brief but include such things as A specific job title A desired area of employment Source of job lead Educational background Work experience Leadership activities Specialized training Remember you are requesting an interview Specify times at which you are available and the methods by which you can be contacted Organize Your Letter Organizing your application letter will establish a logical order in which to present your information You have already begun this task by establishing an objective and determining your scope Refer back to them Together they include much of the content that will become the body of your letter A simple outline will get you organized Begin by creating a list of points that your letter will address and put them in the sequential order that will best help your reader comprehend your application These points will become the backbone of your draft your outline will become a checklist Draft Your Letter Working from an outline is the simplest way to draft an application letter You have already organized yourself by creating a list Refer back to it and turn each fragment into a full and complete sentence expressing a single thought or idea In order that your thoughts and ideas are conveyed in a cohesive manner write in as natural a sounding voice as possible Try writing your draft quickly and then read it out loud Concentrate on communicating your objective to your reader Make sure that the scope of your letter contains all the relevant information included in your organizational list Keep in mind that you are writing a rough draft For the moment you can ignore spelling grammar punctuation sentence and paragraph structure Those are technical details that you will pay attention to in the final step when

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1463&guideid=71 (2015-10-15)
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  • Complaint Letters
    Customer Service department to whose attention a complaint can be addressed In these cases the inside heading should contain just the name and address of the company The salutation will then be replaced by a simple attention getting device Establish Your Objective The objective of a complaint letter is to prompt an action that resolves a conflict You should avoid threats and accusations when providing the details of your complaint Stick to the facts and your reader will comprehend what went wrong and what action you expect them to take Determine Your Scope The scope of a complaint letter should encompass the relevant information necessary to resolve a problem correct an error or repair a defect It should provide the reader with exact descriptions including dates times and places It should reference purchase orders invoice numbers payment records and even dollar amounts when appropriate Organize Your Letter Organizing your complaint letter will establish a logical order in which to present your information You have already begun this task by establishing an objective and determining your scope Refer back to them Together they include much of the content that will become the body of your letter A simple outline will get you organized Begin by creating a list of points that your letter will address and put them in the sequential order that will best help your reader comprehend your complaint These points will become the backbone of your draft your outline will become a checklist Draft Your Letter Working from an outline is the simplest way to draft a complaint letter You have already organized yourself by creating a list Refer back to it and turn each fragment into a full and complete sentence expressing a single thought or idea In order that your thoughts and ideas are conveyed in a cohesive manner write in as natural a sounding voice as possible Try writing your draft quickly and then read it out loud Concentrate on communicating your objective to your reader Make sure that the scope of your letter contains all the relevant information included in your organizational list Keep in mind that you are writing a rough draft For the moment you can ignore spelling grammar punctuation sentence and paragraph structure Those are technical details that you will pay attention to in the final step when you review and revise your work Close Your Letter A complaint letter should close in a professional manner Once your last paragraph is written sign off between a complimentary close such as Sincerely or Thank you and your printed name If you are writing in conjunction with an official duty place your title below the printed name Additional information such as dictation remarks notification of attachments enclosures and copies sent to other individuals should be placed beneath the title line Review and Revise Your Complaint Letter Reviewing and revising your complaint letter is the final step in the writing process You will check your draft in this step making sure that your objective

    Original URL path: http://writing.colostate.edu/guides/page.cfm?pageid=1464&guideid=71 (2015-10-15)
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