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  • NetPhone Service | Columbia University Information Technology
    single network for voice and data transmission eliminates the need to manage two separate networks CUIT plans to replace the remaining 15 000 Rolm phones on the Morningside Campus with Netphones Some of you have inquired about this service please be patient as we evaluate carefully and deploy NetPhones while assuring the highest level of quality you expect from your telephone service Reset your NetPhone Password Learn about using NetPhone myNetPhone myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT Columbia Center for New Media Teaching and Learning Search Columbia edu Submit Webmaster Columbia University Information Technology 615 West 131st St Floor 5 New York NY 10027 212 854 1919 askcuit columbia edu Columbia

    Original URL path: http://cuit.columbia.edu/netphone-service (2016-05-01)
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  • Interactive Intelligence | Columbia University Information Technology
    a multi agent environment and automatically selects and distributes the next incoming call to the agent who has been available for the longest period of time This package involves the purchase of agent and supervisor licenses It is a desktop driven application that requires a desktop client The desktop client requires users to log in daily to activate the client and telephone This feature allows supervisors to monitor and coach agent activity in real time and provides robust statistical reports that detail agent and group performance Call Processing The CP package can be used in a non ACD environment or along with an ACD environment The feature comes with a recorded script that allows your customers to direct their own calls to the proper destination The pre defined destinations can be other internal departments or schools or off campus destinations This package requires the purchase of at least one Supervisor license for access to statistical reports and the recorder application myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI

    Original URL path: http://cuit.columbia.edu/interactive-intelligence (2016-05-01)
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  • Rolm Personal Security Code | Columbia University Information Technology
    Personal Security Code for use on the University s RolmPhone system Similar to a phone company calling card the PSC allows you to make phone calls from any campus telephone whether the phone is restricted or unrestricted public or in an office All calls made with a PSC from any campus telephone will be billed to the responsible person s telephone number To obtain a PSC please send email to askcuit columbia edu myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT Columbia Center for New Media Teaching and Learning Search Columbia edu Submit Webmaster Columbia University Information Technology 615 West 131st St Floor 5 New York NY 10027 212 854 1919 askcuit columbia

    Original URL path: http://cuit.columbia.edu/rolm-personal-security-code (2016-05-01)
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  • Rolm AT&T Corporate Calling Card | Columbia University Information Technology
    AT T corporate calling card is issued to University faculty and administrators to use on and off campus for business purposes A calling card is required when using RolmPhones for domestic or international operator assisted calls for information All calls made with the card outside of the University are billed to your department s monthly telecommunications bill To request an AT T Corporate Calling Card please send email to askcuit columbia edu myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT Columbia Center for New Media Teaching and Learning Search Columbia edu Submit Webmaster Columbia University Information Technology 615 West 131st St Floor 5 New York NY 10027 212 854 1919 askcuit columbia edu

    Original URL path: http://cuit.columbia.edu/rolm-att-corporate-calling-card (2016-05-01)
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  • RolmPhone Service for Students | Columbia University Information Technology
    552 W 114 554 W 114 604 W 114 606 W 114 523 W 113 531 W 113 548 W 113 550 W 113 552 W 113 556 W 113 627 W 115 The following buildings have Rolm phones in individual rooms 511 W 113 536 W 113 514 W 114 520 W 114 Carleton Arms Lenfest Fairholm Phones in Rooms The rooms are equipped with a Model 624 PhoneMail Each RolmPhone has a PhoneMail box that will answer your phone after four rings play your personal greeting accept and store 20 voice messages in your mailbox let you play back your messages at your convenience let you send and receive messages allow you to receive University pre recorded broadcast messages On campus and intra campus calls on all RolmPhones are free of charge and there is no specific charge to turn on service so that incoming calls may always be received Repairs or Problems If your RolmPhone is not working properly when you arrive you should report the problem to the CUIT Service Desk at 854 1919 If your phone is missing from your room go to the CUIT Service Desk Support Center at 202 Philosophy Hall Should your RolmPhone be misplaced or damaged during the time you are a resident you may be held accountable for replacement or repair and you will be billed a minimum of 20 myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and

    Original URL path: http://cuit.columbia.edu/rolmphone-service-students (2016-05-01)
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  • Phone Service for Faculty and Staff | Columbia University Information Technology
    message box with three greetings for callers 1 an internal greeting for on campus calls 2 an external greeting for off campus calls and 3 an alternate greeting for temporary situations such as vacations Extended service also includes personal distribution lists Guest PhoneMail Commuter PhoneMail This basic service is designed for Columbians who do not have their own telephone extensions or for those who would like to have an extra PhoneMail box available to them Callers can leave messages on an assigned PhoneMail box number Messages can be retrieved from any touch tone phone PhoneMail Distribution Lists In PhoneMail there are three ways that you can send a single message to many different people provided they are on the 854 1 exchanges Voice Messaging Personal Distribution Lists System Distribution Lists PhoneMail Backup Service We offer a backup message storage service for faculty and administrators who want to ensure that critical messages are not lost Automatic Call Processing This voice application which can be tailored to your requirements acknowledges incoming callers when all lines are busy While automatically putting the calls on hold in order of their arrival the Automatic Call Processing ACP feature provides a prerecorded message with the option to Continue holding for the next available line Leave a message for a return call Transfer to an extension or a PhoneMail box by pressing a number on the phone keypad Broadcast Messages Broadcasts may be sent to the following target audiences All students 853 extensions at Columbia All faculty staff administrators 854 1 extensions at Columbia and or Barnard Entire community 853 854 851 extensions at Columbia and or Barnard On a Help Desk Service Now ticket the following information should be included as an attachment the date requested for the broadcast the target audience who is to record

    Original URL path: http://cuit.columbia.edu/phone-service-faculty-staff (2016-05-01)
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  • Connected DataProtector | Columbia University Information Technology
    the program Departmental IT staff please email askcuit columbia edu for information on signing up Features Files can be backed up either automatically or manually over the campus network to redundant servers managed by CUIT Files can be restored individually or in groups from the original computer or from any computer via a Web interface if this option is enabled The service includes a migration feature to set up an end user on a new computer by moving their data from the old system to the new This is a backup service and not ment to be used as an archiving tool Versions of files are kept but eventually consolidate into last known saved file The service includes offsite mirrored backup of data in case of server failure iRoam iRoam will allow users who have already generated a backup and have a valid account with a set password to access their backup data via a web browser from any computer Access IRoam from a secure web connection Please see your IT Support Contact for further assistance Important Note about Connected Service In order to subscribe to the Personal Computer Backup Service a department must have technical support staff willing and able to act as the department s primary support for the service CUIT provides training and documentation as well as second and third level support Departments interested in subscribing should email askcuit columbia edu myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center

    Original URL path: http://cuit.columbia.edu/connected-dataprotector (2016-05-01)
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  • Desktop Support Fees | Columbia University Information Technology
    myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business

    Original URL path: http://cuit.columbia.edu/desktop-support-fees (2016-05-01)
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