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  • Android Email Configuration | Columbia University Information Technology
    Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT

    Original URL path: http://cuit.columbia.edu/android-email-configuration (2016-05-01)
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  • BlackBerry Troubleshooting | Columbia University Information Technology
    letters rset Confirm that you would like to restore your calendar Your calendar should be restored within 20 minutes My Exchange Contacts is not syncing or does not match what is in my Exchange Contacts folder What should I do If you are a BES BlackBerry user you can restore your contacts from the server to your device with the following procedure This will initiate a synchronization of your contacts from Exchange to your BlackBerry handheld Open your Contacts from the BlackBerry Press the Menu key scroll down and select Options Place your cursor over Desktop and then type the letters rset Confirm that you would like to restore your contacts Your contacts should be restored within 20 minutes My BlackBerry is marking outgoing messages with a red X What should I do If your BlackBerry is marking outgoing messages with a red X your BlackBerry could be low in memory Perhaps the easiest thing to do is regularly check the available memory on your BlackBerry To do this click on the Options application and select Status from the drop down menu The File Free display shows you the current amount of free data storage The File Total section tells you how much storage space remains after loading the Operating System the phone and the other basic applications Here are six simple solutions 1 Delete Old Messages One easy way to free up a lot of space is to delete old messages You can change the Keep Messages setting on the BlackBerry to 15 or 30 days which will reduce the number of old messages taking up space in the memory To do this go to the Messages application click the trackwheel and select Options From that screen click General Options and change Keep Messages to either 15 or 30 days You should be aware that the BlackBerry will begin deleting older messages automatically when the memory gets low 2 Change Appointments Settings If you use your Calendar a great deal then you might want to think about changing the Keep Appointments setting to 15 or 30 days in order to avoid old calendar events taking up space To change this go to the Calendar application click the trackwheel and select Options from the menu In Calendar Options change the Keep Appointments setting to either 15 or 30 days This will not affect recurring appointments because the BlackBerry regards them as a single appointment 3 Clear Browser Cache Much like a regular computer it is important to clear the browser cache often Go to the Browser application click the trackwheel and select Options In the Browser Options screen select Cache Operations and click on Clear Content Cache This will clear the various caches 4 Remove Unnecessary Applications Remove any applications that you do not use Most people have a few applications or programs they never use the Memo Pad or a third party game program for example By removing unused applications you leave more data space for applications that you

    Original URL path: http://cuit.columbia.edu/blackberry-troubleshooting (2016-05-01)
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  • iPhone Troubleshooting | Columbia University Information Technology
    holding the Sleep Wake button together with the Home button until the Apple logo appears on the screen Clean the charging port with a brush and or with duster Check your device for physical damage and water damage SIM card error What should I do If your iPhone displays any SIM card error message remove the SIM card and insert it again How to remove the SIM card I cannot make phone calls If you are unable to make phone calls from your iPhone turn the device OFF for about 2 minutes to reset it Also check for a no service message on the top left corner To be able to make calls your iPhone should show 3G or E If after following the above steps your are still unable to make calls contact the CUIT Service Desk at 212 854 1919 I cannot browse the web If you are unable to browse the web try the simple troubleshooting steps below a Connect the device to iTunes b On the Summary Section under Version your iPhone will say whether the OS is up to date or needs to be updated If Yes contact the CUIT Service Desk at 212 854 1919 If No If Yes the Cellular Data could be OFF To check go to Settings General Network turn Cellular Data ON If No check for a no service message on the top left corner Your iPhone should show 3G or E to work properly Your iPhone could also be in Airplane Mode You can turn off this setting by going to Settings turn Airplane Mode OFF Turn the device OFF for about 2 minutes to reset it Verify that your iPhone OS is up to date Can you receive emails Can you make and receive calls If after following the above steps your are still unable to browse the web contact the CUIT Service Desk at 212 854 1919 I cannot access my voicemail box If you cannot remember your voicemail password or need the password reset you can press the equation mark icon that appears on the Enter Voicemail Password prompt or call 611 This will connect your to A T If required the billing zip code is 10027 The agent should assist you with reseting the password You can also contact the CUIT Service Desk at 212 854 1919 I m outside the US and I cannot make calls and or send receive email If you are outside the US and either the voice service the data service or neither are working Before leaving the US did you contact CUIT to activate the international features on your line If Yes contact your carrier international support line at a Verizon 908 559 4899 b ATT 916 843 4685 If No contact CUIT 212 854 1919 to request the international features be added to your line How do I backup my iPhone Plug your iPhone into your computer Open iTunes Right click on the iPhone icon on the left

    Original URL path: http://cuit.columbia.edu/iphone-troubleshooting (2016-05-01)
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  • Traveling Outside the US | Columbia University Information Technology
    This will depend on which carrier you have service with here in the States Calls will be charged on a per minute basis For subscribers with U S cell phone service domestic voice text message or data plans do not apply when traveling in another country Email is typically the cheapest way to communicate with people in the country where you re traveling and also with your family and friends back home in the U S AT T offers customers a World Traveler plan which offers discounts on most roaming rates in more than 195 countries The cost is 5 99 a month and users can sign up for the service for just one month if they are going on a vacation and they can cancel the service when they return home Without World Traveler AT T charges per minute roaming rates that vary between 0 59 cents per minute and 3 99 per minute depending on the country and roaming carrier used For specific rates or more information please visit the ATT international information webpage Verizon Wireless offers a global travelers plan that offers discounted rates on voice calls in over 150 countries Global Traveler is included with your international data plan 64 99 Regular voice charges range from 0 69 cents to 2 99 per minute for roaming calls For more information about Verizon Wireless international roaming fees and services go to this website For specific rates or more information please visit the Verizon international information webpage How much will it cost to send receive text messages in another country It cost ATT users 0 50 cents to send a text message and receive text messages in a foreign country but receiving text messages from someone in the U S is free Sending multimedia messages MMS is 1 30 per message and receiving MMS messages from the U S is free If you are a Verizon user traveling within the U S Canada U S Virgin Islands and Puerto Rico text messages sent to non U S phone numbers of participating carriers will not be applied against any monthly text messaging allowance and are charged 0 25 per message sent and 0 20 per message received Text messages sent to phone numbers in Canada Mexico and Puerto Rico are charged domestic rates per your plan While traveling outside the U S Canada U S Virgin Islands and Puerto Rico the text messaging rates are 0 50 per message sent and 0 05 per message received These text messages are not applied against any monthly text messaging allowance How much will it cost to send receive emails and browse the web in another country Travelers need to be especially careful of data charges Without an international data plan the rates are far more expensive than for roaming voice calls and text messages Even with an international data plan pc cards wireless modems can still be quite a bit more expensive than using internet access provided by many hotels If

    Original URL path: http://cuit.columbia.edu/traveling-outside-us (2016-05-01)
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  • LionMail Day One | Columbia University Information Technology
    Device or Email Client LionMail Basics There is a lot of new functionality in LionMail and Calendar Sending replying and other mail basics Create labels Create signatures Create filters Email find and add your contacts Create personal group and mailing lists Calendar Basics Scheduling reminders sharing and other Calendar basics If you have any questions or concerns about the transition please contact the CUIT Service Desk By Email askcuit columbia edu By Phone 212 854 1919 Mon Thu 8 a m 11 p m Friday 8 a m 7 p m Saturday 10 a m 6 p m Sunday 3 p m 11 p m myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT

    Original URL path: http://cuit.columbia.edu/lionmail-day-one (2016-05-01)
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  • LionMail: Allow Less Secure Apps | Columbia University Information Technology
    LESS SECURE APPS Log into your LionMail account at lionmail columbia edu In order to turn this feature on the LionMail account 1 Log in to your LionMail account and click on the circle on the top right hand corner 2 When you click on the circle you will see the above screen Select My Account 3 After selecting My Account you will see the screen below 4 Once arriving at the My Account screen select Connected apps sites 5 On this screen make sure that Allow Less Secure Apps is ON For assistance with LionMail please reach out to the CUIT Service Desk myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT Columbia

    Original URL path: http://cuit.columbia.edu/lionmail-allow-less-secure-apps (2016-05-01)
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  • LionMail: Setting Your Device Password | Columbia University Information Technology
    reconfigure all of your devices to use the new password The same device password must be used on all your devices and software clients Setting Your Device Password Go to cuit columbia edu lionmail devicepassword Enter your UNI and password in the login screen On the next screen click on the Create button On the following screen you will be given your device password When saving your device password remember that it is case sensitive Creating a New Device Password To create a new device password follow the setting your device password instructions The new password that is generated replaces your existing device password Remember that you will need to reconfigure all of your devices after creating a new device password If you need assistance obtaining your device password or would like to provide feedback on LionMail please email askcuit columbia edu myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia

    Original URL path: http://cuit.columbia.edu/lionmail-setting-your-device-password (2016-05-01)
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  • LionMail: Where to Use Your Device Password | Columbia University Information Technology
    access their new account starting July 31 Your device password is used to access the LionMail service outside of the web client If you are not logging in to LionMail using lionmail columbia edu you most likely need to use your device password Situations where you would use your device password Setting up an email program to access LionMail Apple Mail Outlook Thunderbird Setting up a mobile device to access LionMail iPhone iPad Android Devices Blackberries If you have any questions about device passwords or would like to provide feedback on LionMail please email askcuit columbia edu myUNI Service Desk myColumbia FAQ A Z Services About Us Give Us Feedback Computing Support About CUIT CUIT Careers CUIT Email Services Research Computing Services Teaching Learning Applications CUIT Public Computing Facilities IT Policies IT Security Resources Manage my UNI Security Awareness Training Software and Downloads Search CUIT Go Text Size a a Other Columbia IT Groups Columbia University Medical Center Information Technology CUMC IT Center for Digital Research and Scholarship CDRS Business School Information Services ITG Law School Information Technology SIPA Computer Facilities Social Work Computing and Instructional Technology Columbia College Information Technology CCIT Columbia Center for New Media Teaching and Learning

    Original URL path: http://cuit.columbia.edu/lionmail-your-device-password (2016-05-01)
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