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  • Service Response Times
    the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Information Technology About Information Technology Banner Downloads Email Forms Documents Helpful Links IT Service Desk IT Staff Labs Classrooms Professional Development Services Support Staff Information User Accounts Service Response Times Expectations of Requesting Assistance The IT Service Desk uses a software tracking system to record IT Tickets i e issues requests questions etc sent via email to helpdesk ecsu edu After the creation of the IT Ticket an Open email notification is sent to the requester an assignment is given to the appropriate IT Agent the IT Agent completes the IT Ticket and a Closed email notification is sent to the requester To manage all the IT Tickets that are received it is critical that we classify them based on their relative urgency In the case of the first 3 three classifications listed below it is important that you assist us in understanding the true severity of your problem Is it really a critical situation or do you have some means of working around the problem until we can respond It is in everyone s best interest to prioritize requests appropriately so that when a situation really is urgent we are in the best position possible to respond quickly Our goals for

    Original URL path: http://www.ecsu.edu/administration/information-technology/response-times.html (2016-02-17)
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  • Sharonda C. Walton Scholarship Fund
    are educating some of the world s most brilliant minds Our students are exposed to innovative research opportunities that extend their learning beyond textbooks and classrooms Admissions View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Information Technology About Information Technology Banner Downloads Email Forms Documents Helpful Links IT Service Desk IT Staff Labs Classrooms Professional Development Services Support Staff Information User Accounts Sharonda C Walton Scholarship Fund The Elizabeth City State University faculty and staff with endorsement of the Walton Family have established the Sharonda C Walton Scholarship Fund We have already received commitments of over 1 000 to fund this scholarship This scholarship will ensure that Sharonda C Walton s legacy and commitment to education will always be with us The Sharonda C Walton Scholarship Fund will support students who attend Elizabeth City State University who meet the following criteria From Northampton County A Computer Science major High School GPA of 2 5 or no less

    Original URL path: http://www.ecsu.edu/administration/information-technology/scholarship-fund.html (2016-02-17)
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  • Information Technology Infrastructure Library (ITIL)
    experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Information Technology About Information Technology Banner Downloads Email Forms Documents Helpful Links IT Service Desk IT Staff Labs Classrooms Professional Development Services Support Staff Information User Accounts Information Technology Infrastructure Library ITIL Information Technology Infrastructures Today Most institutions today are completely reliant on email Microsoft Office applications employee share drives Enterprise Relational Database programs i e Banner and other basic IT infrastructure applications and services in order to do their business If any of these systems go off line the productivity of the organization is negatively impacted However many of the IT support models for these critical applications and services are the result of sporadic growth acquisitions or adding new support tools and personnel only when introducing new technology Few campus IT installations today are the result of a big picture IT infrastructure approach Instead they are fragmented groups that often do not communicate well with each other leading to repetitive systems and support models that do not respond quickly or efficiently to change What is ITIL The Information Technology Infrastructure Library ITIL was developed by the British government specifically to address these issues The British government found that their mainframe systems were supported differently at each location around the country resulting in a wide range of performance impact on end user productivity and an even wider range of support models thereby driving up costs To organize this environment they developed ITIL that provided the framework for all locations on how they should support these systems including how different IT groups should communicate and what was appropriate documentation for their systems The ITIL concept soon grew to include all IT systems and quickly became the standard for private industry as well as government ITIL is now the most widely accepted approach to IT service management in the world It provides a comprehensive consistent and coherent set of best practices for managing service delivery processes and promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems The ITIL framework is supported by a comprehensive qualification scheme accredited training organizations and tools for implementation and assessment ITIL has been prevalent in the European IT community for years and is beginning to gain popularity lately in the United States As technology has allowed true globalization of organizations the ITIL process is now becoming a standard here in the United States with many companies requiring their partners vendors to comply Therefore as a leading educator in Northeast North Carolina Elizabeth City State University is taking the lead in bringing the knowledge and practice to its IT organization ITIL Framework ITIL is focused on the IT organization and its personnel not the business or production of products This allows ITIL compliant organizations to quickly integrate processes procedures and best

    Original URL path: http://www.ecsu.edu/administration/information-technology/itil.html (2016-02-17)
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  • VPN Account
    Graduate Programs Distance Education Continuing Education Summer School Library Research QEP In ECSU s ten academic departments we are educating some of the world s most brilliant minds Our students are exposed to innovative research opportunities that extend their learning beyond textbooks and classrooms Admissions View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Information Technology About Information Technology Banner Downloads Email Forms Documents Helpful Links IT Service Desk IT Staff Labs Classrooms Professional Development Services Support Staff Information User Accounts VPN Account Virtual Private Network VPN allows an employee to be granted permission to remotely access the IT systems The use of this access may be monitored by ECSU for compliance with the policy An employee granted access will be renewed semi annually and failure to comply with the policy may result in termination of remote access privileges and or disciplinary action Remote access to the ECSU network is a privilege VPN Access Procedure Account access will

    Original URL path: http://www.ecsu.edu/administration/information-technology/vpn.html (2016-02-17)
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  • Location & Features
    to innovative research opportunities that extend their learning beyond textbooks and classrooms Admissions View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Labs Classrooms Locations Features Hours Other Labs Location Features There are six computer labs and a lecture hall located on the 1st floor of the Information Technology Center To reserve the computer labs and or lecture

    Original URL path: http://www.ecsu.edu/administration/information-technology/labs/locations.html (2016-02-17)
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  • Lab Hours
    are educating some of the world s most brilliant minds Our students are exposed to innovative research opportunities that extend their learning beyond textbooks and classrooms Admissions View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Labs Classrooms Locations Features Hours Other Labs Lab Hours The computer labs in the Information Technology Center are opened to all ECSU

    Original URL path: http://www.ecsu.edu/administration/information-technology/labs/hours.html (2016-02-17)
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  • Other Labs
    Research QEP In ECSU s ten academic departments we are educating some of the world s most brilliant minds Our students are exposed to innovative research opportunities that extend their learning beyond textbooks and classrooms Admissions View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Labs Classrooms Locations Features Hours Other Labs Other Labs The listed computer labs below have Microsoft Office installed which includes Access Excel Outlook PowerPoint and Word Each computer lab has specialized software installed for specific requirements based on the departmental majors See your advisor or the head of your department for the lab hours Building Computer Count Information Technology Center PC 92 MAC 12 Bias Hall PC 4 Butler Hall PC 2 Dixon Hall PC 24 MAC 19 E V Wilkins Academic Computing Center MAC 37 G R Little Library PC 58 Gilchrist Education and Psychology Complex PC 50 J R Jenkins Science Center PC 8 Johnson Hall PC 80 MAC 18 Lane

    Original URL path: http://www.ecsu.edu/administration/information-technology/labs/other-labs.html (2016-02-17)
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  • Administrative Computing Department
    Search Campus Map Maps and Directions Become a Viking Apply to ECSU Schedule A Campus Visit Requirements Undergraduate Admission Graduate Admissions Open House Registrar Transfer Students Summer School International New Student Orientation Admissions Portal ECSU is the most affordable academic success university in North Carolina Learn more about the admissions and financial aid process and how you can begin your exciting journey on our campus Student Life View sub menu Keyword Search Search Campus Map Maps and Directions Become a Viking Career Services Clubs Organizations Counseling Testing Dining Services ECSU Campus Store Residence Life Student Affairs Student Government Association Life at ECSU provides a range of experiences that are invaluable to your academic and personal growth Our students come from different places and backgrounds but together they create a diverse close knit community that seeks to create a better world Athletics Alumni Search Keyword Search Search Services Support Administrative Computing Department Client Services Network Services Information Technology Administrative Computing Department Administrative Computing is made up of information technology professionals dedicated to providing excellent service in support of Elizabeth City State University s administrative computing systems The department employs system administrators programmers database administrators data analysts and database security administrators Our service is characterized by working collaboratively with our partners to understand their business requirements and working together to determine the optimal application of technology to address those requirements We focus our resources in the following areas Oracle Applications Human Resources Payroll Banner Student Finance Advancement Data Warehouse Packaged Applications and administration of the University s Oracle database application infrastructure security compliance and much more In support of our mission Administrative Computing provides the following overall services Application Server Administration Support Applications Manager formally Appworx ePrint Follett FormFusion GradesFirst Intellecheck MainSaver Operational Data Store ODS Data Warehouse Residential Management System RMS

    Original URL path: http://www.ecsu.edu/administration/information-technology/services/administrative-computing.html (2016-02-17)
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