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  • Economic consequences of trade-based tourism | Ecole hôtelière de Lausanne
    negative effect of a boom in urban tourism on the rural economy under certain conditions Since tourists consume both traded and non traded goods their presence in the urban area improves economic factors in the urban area but not the rural area where prices go up and labor availability declines for rural non traded goods due to migration to the urban area Ironically the result of a boom in rural tourism can be overall economic improvement both for the rural area where wage rates and employment increases and the urban area where unemployment is reduced due to outmigration Hazari B R Nowak J J Sahli M Zdravevski D 2011 Tourism and regional immiserization In B R Hazari A R Hoshmand Eds Tourism Trade and Welfare Theoretical and Empirical Issues 93 106 New York Nova Science Publishers Inc Keywords Rural and urban tourism Economic consequences of tourism Regional tourism Request full manuscript Biographies Dr Mondher Sahli LHRC fellow Associate Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT

    Original URL path: http://www.ehl.edu/en/economic-consequences-trade-based-tourism (2016-02-01)
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  • Factors influencing the price of lodging properties | Ecole hôtelière de Lausanne
    repurpose and thus to sell and the more likely that the owner will concede a discount in consideration of the reduced liquidity due to facilities that diverge from the norm Modeling the number of rooms number of F B outlets and the size of meeting space for hotels in the luxury upscale midscale and budget segments this study confirmed that in general when hotels have too many or too few rooms restaurants or meeting rooms the price of the property suffers Upscale hotels seem particularly to be penalized for divergence from the norm on these three criteria while meeting space is a critical factor for midscale hotels and the number of rooms influence prices for both luxury and economy hotels albeit for different reasons Blal I Graf N 2013 The discount effect of non normative physical characteristics on the price of lodging properties International Journal of Hospitality Management 34 413 422 Keywords Asset liquidity Asset specificity Lodging real estate value Price discount Request full manuscript Biographies Dr Inès Blal LHRC fellow Assistant Professor Strategy send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour

    Original URL path: http://www.ehl.edu/en/factors-influencing-price-lodging-properties (2016-02-01)
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  • Gastronomy and haute cuisine | Ecole hôtelière de Lausanne
    cuisine is one of gradual injection of increasing freedom and creativity for chefs The arc begins with the ancien regime in which chefs were essentially bondsmen who staged elaborate dinners for the aristocracy This was perpetuated by the formalities of classic cuisine as personified by Careme and Escoffier Then came nouvelle cuisine which broke the shackles of classic cuisine without eliminating the excellence that it embodied The status of avant garde cuisine which is the latest expression of French gastronomy continues to hang in the balance as chefs consider its principles which are based on the science behind molecular gastronomy Stierand M 2013 Gastronomy and haute cuisine In R C Wood Ed Key Concepts in Hospitality Management London Sage Keywords Avant garde cuisine Classic cuisine Nouvelle cuisine French gastronomy Molecular gastronomy Request full manuscript Biographies Dr Marc Stierand LHRC fellow Assistant Professor Innovation send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex

    Original URL path: http://www.ehl.edu/en/gastronomy-and-haute-cuisine-marc-stierand (2016-02-01)
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  • Globalization in tourism | Ecole hôtelière de Lausanne
    developed in two different ways for developed nations and developing countries An analysis of 36 developed and developing countries finds that 12 of them have integrated tourism specialization some as tourism exporters and others as importers which leaves 24 nations that participated in international division of tourism production during the study period 1980 2006 Some of these nations lean more heavily toward the transportation aspect of tourism while others are stronger in the accommodation aspect although many countries have varied in the nature and level of specialization over time and developing nations seem more likely to specialize in a particular aspect of the tourism industry Nowak J J Petit S Sahli M 2013 Globalisation in tourism A theoretical and empirical trade examination In C A Tisdell Ed Handbook of Tourism Economics 575 603 World Scientific Keywords Comparative advantage International fragmentation of production Tourism production processes Tourism specialization Request full manuscript Biographies Dr Mondher Sahli LHRC fellow Associate Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US

    Original URL path: http://www.ehl.edu/en/globalization-tourism (2016-02-01)
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  • Hotel guests’ reactions to energy saving initiatives | Ecole hôtelière de Lausanne
    of various lighting styles compact fluorescent bulbs and light emitting diodes and four different brightness levels of guest room televisions found fairly strong support for the energy conservation steps taken in Cornell s four diamond Statler Hotel In fact many of the 192 guests who filled out surveys after staying in one of the three pairs of test rooms didn t notice anything out of the ordinary Guest satisfaction remained generally high with only high income guests expressing slightly lower satisfaction with the television and room generally Susskind A M 2014 Guests reactions to in room sustainability initiatives An experimental look at product performance and guest satisfaction Cornell Hospitality Quarterly 55 3 228 238 Keywords Hotel management Environmental concerns Guest satisfaction Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne

    Original URL path: http://www.ehl.edu/en/hotel-guests-reactions-energy-saving-initiatives (2016-02-01)
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  • Hotel managers’ decision autonomy | Ecole hôtelière de Lausanne
    less so in financial decisions A study of 115 European hoteliers nearly half of them representing independent properties demonstrates the complexities of GMs autonomy status since autonomy levels vary by the functional area with marketing foremost and operations remarkably limited and also to an extent by whether the property is independent or operated by a hotel management company Although hotel size also interacted with whether a hotel was independent or not in terms of GMs autonomy the level of a GM s experience was important in independent hotels while the combination of education and experience influence a hotel management company GM s autonomy in the five functional areas Hodari D Sturman M C 2014 Who s in charge now The decision autonomy of hotel general managers Cornell Hospitality Quarterly 1 15 Keywords Hotel management Human resources Operations Organizational governance and control Strategic management Request full manuscript Biographies Dr Demian Hodari LHRC fellow Associate Professor Strategy send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL

    Original URL path: http://www.ehl.edu/en/hotel-managers%E2%80%99-decision-autonomy-demian-hodari-and-michael-c-sturman (2016-02-01)
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  • Improving guest service and management in restaurants | Ecole hôtelière de Lausanne
    guests the restaurant business has developed substantially over the past five decades as the industry and researchers have studied how to improve revenues through revenue management and by focusing on customer satisfaction through service process management Also important to guest satisfaction is a harmonious combination of all elements of a restaurant s food atmosphere and service Perhaps most critically the industry has stepped up its game in addressing customer complaints first by determining exactly what the guest wants to cure the situation and then by finding a way to provide a remedy Susskind A M 2010 Guest service management and processes in restaurants What have we learned in fifty years Cornell Hospitality Quarterly 51 479 482 Keywords Restaurant management Service process management Revenue management Guest complaints Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route

    Original URL path: http://www.ehl.edu/en/improving-guest-service-and-management-restaurants (2016-02-01)
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  • Improving restaurant service through worker support and organizational standards | Ecole hôtelière de Lausanne
    of 324 servers working in 25 chain restaurants in the midwestern U S found that co worker support was a major factor in creating a guest orientation and promoting excellent service but supervisor support did not have the same effect In the guest oriented environment 271 guests of those restaurants reported greater satisfaction in the restaurants where employees had a greater guest orientation The basis of this excellence in service delivery as measured by guest satisfaction was strong organizational standards and servers belief in those standards which provide the basis for support of servers actions Susskind A M Kacmar K M Borchgrevink C P 2007 How organizational standards and coworker support improve restaurant service Cornell Hotel and Restaurant Administration Quarterly 48 370 379 Keywords Restaurant management Service quality Servers attitudes Guest satisfaction Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT

    Original URL path: http://www.ehl.edu/en/improving-restaurant-service-through-worker-support-and-organizational-standards (2016-02-01)
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