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  • Innovation in hospitality | Ecole hôtelière de Lausanne
    A review of the nature of innovation provides hospitality industry examples of the five forms of innovation proposed by Schumpeter in 1911 These innovation forms are the introduction of new products the introduction of new methods of production the opening of new markets the development of new sources of supply for raw materials or other inputs and the creation of new market structures in an industry The examples given which include CitizenM vacuum cooking and molecular gastronomy are noteworthy because they capture the intersection of two domains thus providing an underlying principle of innovation Stierand M 2013 Innovation in hospitality In R C Wood Ed Key Concepts in Hospitality Management London Sage Keywords Innovation Schumpeter Risk of innovation Request full manuscript Biographies Dr Marc Stierand LHRC fellow Assistant Professor Innovation send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday 8 00 to 6 00

    Original URL path: http://www.ehl.edu/en/research/archives/management-travel-tourism/innovation-hospitality (2016-02-01)
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  • Intra-tourism trade in Europe | Ecole hôtelière de Lausanne
    one way flow from provider nation to recipient destination i e tourist services exchanged for basic goods paints an incomplete picture of the tourism relationships among fourteen nations in the European Union Using new tools to assess tourism export unit values this empirical analysis confirms a two way flow by which nations simultaneously import and export tourism services Although the proportions of tourism in and outflows vary among trading partners this intra industry trade is strongly dominated by vertical differentiation in these intra tourism flows and the pattern is indiscernible different between nations in northern and southern Europe Nowak J J Petit S Sahli M 2012 Intra tourism trade in Europe Tourism Economics 18 1287 1311 Keywords Bilateral tourism flows European tourism patterns Travel and tourism Vertical differentiation in intra tourism flows Request full manuscript Biographies Dr Mondher Sahli LHRC fellow Associate Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route

    Original URL path: http://www.ehl.edu/en/title-5-jean-jacques-nowak-sylvain-petit-and-mondher-sahli (2016-02-01)
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  • Mechanisms for international hotel expansion | Ecole hôtelière de Lausanne
    risk and uncertainty for example by carefully choosing sites assets and partners Interviews with representatives of the four international hotel chains highlighted the importance of applying brand standards to ensure asset specificity and thereby increase control benefits while reducing control expenses including bargaining and monitoring costs Based on transaction cost theory and agency theory developers should address four issues for successful expansion develop an appropriate strategic plan for a designated geographic area with specific a time establish a network of productive contacts identify potential franchisees and owners and sell all aspects of the company brand value proposition Ghorbal Blal I 2011 The role of middle management in the execution of expansion strategies The case of developers selection of hotel projects International Journal of Hospitality Management 30 272 282 Keywords Control Hotel expansion International hotel development Strategy implementation Request full manuscript Biographies Dr Inès Blal LHRC fellow Assistant Professor Strategy send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole

    Original URL path: http://www.ehl.edu/en/mechanisms-international-hotel-expansion (2016-02-01)
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  • Repeat-patronage intentions following complaints and service failures | Ecole hôtelière de Lausanne
    complaint two thirds of them recalled complaining about service and the remainder about food issues Consumers who perceived that the restaurant made a weak effort to address the complaint and thus were not satisfied were also the least likely to return to the restaurant and many patrons who perceived that the restaurant made a strong effort but remained dissatisfied were also unlikely to return In general the consumers who were satisfied by the outcome of the service recovery were more likely to return even when the restaurant had made a weak effort to fix the problem Susskind A M 2005 A content analysis of consumer complaints remedies and repatronage intentions regarding dissatisfying service experiences Journal of Hospitality and Tourism Research 29 150 169 Keywords Customer service Customer complaints Repeat patronage intentions Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address

    Original URL path: http://www.ehl.edu/en/repeat-patronage-intentions-following-complaints-and-service-failures (2016-02-01)
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  • Researching intuition in personal creativity | Ecole hôtelière de Lausanne
    top European haute cuisine chefs it became clear that intuition driven by expertise constituted a substantial factor in their continual creativity although the precise mechanism is not yet clear During this research study the authors gained an unanticipated perspective on intuition as a force both in creativity and in interpreting the creative process used by the chefs Expert knowledge of haute cuisine allowed the researchers to gain greater insight into the chefs creativity resulting in a process that involved research intuition that itself was supported by academic expertise Marc Stierand and Victor Dörfler Researching Intuition in Personal Creativity in Handbook of Research Methods on Intuition ed Marta Sinclair Cheltenham United Kingdom Edward Elgar 2014 pp 249 263 Keywords Management creativity Organizational behavior Research methods in business Research methods in management Intuition Request full manuscript Biographies Dr Marc Stierand LHRC fellow Assistant Professor Innovation send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex

    Original URL path: http://www.ehl.edu/en/research/research-publications-archive/hospitality-management-and-travel-tourism/researching (2016-02-01)
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  • Researching intuition in personal creativity | Ecole hôtelière de Lausanne
    personal creativity by Marc B Stierand and Viktor Dörfler A perspective on intuition as a force both in creativity and in interpreting the creative process used by chefs Read More Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday 8 00 to 6 00 pm Friday 8

    Original URL path: http://www.ehl.edu/en/researching-intuition-personal-creativity (2016-02-01)
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  • Restaurant management and finances | Ecole hôtelière de Lausanne
    s income statement and its balance sheet can provide a window into the operation s strengths and weaknesses as well as its opportunities The fact is that a restaurant can have excellent food and fine service but will fail if financial issues are not properly managed Of particular interest is the relationship of sales levels to the prime costs namely cost of goods sold which can be controlled through supply chain management recipe management and product execution and cost of labor which can be controlled through scheduling Susskind A M Spies R 2011 Focus on finance aiming for restaurant success The Cornell School of Hotel Administration on Hospitality 227 243 Keywords Restaurant management Supply chain management Financial ratios Restaurant income statement Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne

    Original URL path: http://www.ehl.edu/en/restaurant-management-and-finances (2016-02-01)
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  • Restaurant service failures, guest satisfaction, and repeat patronage | Ecole hôtelière de Lausanne
    typically fall into one of three categories namely food service and atmosphere and the remedy for any one of these must be appropriate to the guest s expectations A study of 802 casual dining restaurant patrons found that nearly half had complained about food with service combined with food and service by itself far behind Guests were generally willing to return to restaurants where failures had occurred and been remedied in satisfactory fashion except for the tiny group of those who had complained about atmosphere who were least likely to return Susskind A Viccari A 2011 A look at the relationship between service failures guest satisfaction and repeat patronage intentions of casual dining guests Cornell Hospitality Quarterly 52 438 444 Keywords Restaurant service recovery Guest satisfaction Repeat patronage Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de

    Original URL path: http://www.ehl.edu/en/restaurant-service-failures-guest-satisfaction-and-repeat-patronage (2016-02-01)
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