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  • Tactics for shifting restaurant guests’ dining times | Ecole hôtelière de Lausanne
    casual restaurant said they would accept price related incentives to change their dining time to an off peak hour In the study of 371 patrons waiting at a restaurant three quarters said they would accept a time limited coupon the chance to order from a discounted prix fixe menu or an outright cash discount of 5 to 10 percent Young patrons and those with modest incomes were more willing to accept the financial incentives while those dining on a special occasion were the only ones interested in receiving special service in exchange for changing their dining time Susskind A M Reynolds D Tsuchiya E 2004 An evaluation of guests preferred incentives to shift time variable demand in restaurants Cornell Hotel and Restaurant Administration Quarterly 45 68 84 Keywords Restaurant pricing strategies Revenue management Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC

    Original URL path: http://www.ehl.edu/en/tactics-shifting-restaurant-guests-dining-times (2016-02-01)
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  • Testing for moral hazard at the tourist destination | Ecole hôtelière de Lausanne
    any of 80 package tours to neighboring Hong Kong Because of asymmetric information in which tourists are not aware of the quality or efforts made by destination based tourism operators the tour packager engaged in a common arrangement Outbound operators sold tours that unbeknownst to purchasers included poor quality services unwanted shopping or forced tips to make up for the fact that they did not offer requisite revenue to the destination firms A regression analysis of the factors that could explain reports of poor service in tour packages focused on inadequate effort disguised by asymmetric information and made possible by the fragmented nature of the tourism industry as a main reason that the moral hazard existed making it difficult for honest businesses to compete Chen Y Mak B 2011 Testing for moral hazard at the tourist destination International Journal of Tourism Science s 11 1 37 Keywords China package tours Information asymmetry Moral hazard Service quality Request full manuscript Biographies Dr Yong Chen LHRC fellow Assistant Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL

    Original URL path: http://www.ehl.edu/en/testing-moral-hazard-tourist-destination (2016-02-01)
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  • The challenge of hospitality industry innovation | Ecole hôtelière de Lausanne
    hospitality industry innovation The challenge of hospitality industry innovation by Marc B Stierand Perhaps the greatest difficulty in promoting creativity in hotels and restaurants involves the challenge of engaging creative people since they frequently do not fit any predetermined employee mold and can be difficult to work with For true innovation restaurants must avoid reversion to the mean and instead promote the idiosyncrasies of creativity Among the challenges of creativity are the fact that creative people are essentially on their own page and may not adhere to corporate frameworks Stierand M 2010 Sleeping with chindogu From average creativity to the creative average The Hospitality Review 43 47 Keywords Cooking Creativity Innovation Request full manuscript Biographies Dr Marc Stierand LHRC fellow Assistant Professor Innovation send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday 8 00 to 6 00 pm Friday 8 00 to 5 00

    Original URL path: http://www.ehl.edu/en/challenge-hospitality-industry-innovation-marc-stierand (2016-02-01)
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  • The declining quality of service of package tours | Ecole hôtelière de Lausanne
    perceptions of 765 Chinese tourists regarding service quality company reputation and price sensitivity in relation to outbound tour operators and inbound tour operators found that travelers product knowledge in the form of reputation was a substantial antidote to the well documented problem of asymmetrical information that results in service quality deterioration The study conducted between December 2010 and June 2011 found that inbound operators that shared service information with the travelers built up their reputation with a result of high quality services This additional product knowledge also had the effect of reducing price sensitivity when guests were patronizing the outbound operators Chen Y Mak B Li Z 2013 Quality deterioration in package tours The interplay of asymmetric information and reputation Tourism Management 38 43 54 Keywords Asymmetric information Chinese travelers Package tours Reputation Service quality Request full manuscript Biographies Dr Yong Chen LHRC fellow Assistant Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière

    Original URL path: http://www.ehl.edu/en/service-quality-deterioration-package-tours (2016-02-01)
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  • The effects of information on customer frustration regarding service failures | Ecole hôtelière de Lausanne
    Susskind Frustration with a service failure and inadequate information regarding that failure are two drivers of the likelihood that a consumer will complain according to a study of 230 consumers Intriguingly women responding to the survey were more likely to cite information inadequacy as an issue suggesting that women might not be provided as much information about a situation as men Likewise consumers who are disposed to complain need substantial levels of information regarding a service failure or their frustration levels soon rise Susskind A M 2004 Consumer frustration in the customer server exchange The role of attitudes toward complaining and information inadequacy related to service failures Journal of Hospitality and Tourism Research 28 21 43 Keywords Customer service Consumer frustration Service failure Information inadequacy Request full manuscript Biographies Dr Alex Susskind LHRC fellow Associate Professor at the Cornell University School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de

    Original URL path: http://www.ehl.edu/en/effects-information-customer-frustration-regarding-service-failures (2016-02-01)
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  • The effects of ratings in haute cuisine | Ecole hôtelière de Lausanne
    and Marc B Stierand Although the world of haute cuisine involves substantial financial and personal investment the success of these establishments rests heavily on critical reviews found in two publications Michelin and Gault Millau Based on interviews with eighteen haute cuisine chefs creativity is a key element in that rating but creativity is a difficult attribute to judge The chefs see both positive and negative aspects of the system whereas a high rating may catapault a chef to stardom a negative rating could be ruinous K Woodward and M Stierand Stars War Conflicts between Chefs and Restaurant Guides in The Routledge Handbook of Hospitality Management ed I Pantelidis London Routledge 2014 pp 227 236 Keywords Haute cuisine Chefs Restaurant reviews Michelin Gault Millau Request full manuscript Biographies Dr Marc Stierand LHRC fellow Assistant Professor Innovation send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday

    Original URL path: http://www.ehl.edu/en/research/research-publications-archive/hospitality-management-and-travel-tourism/effects-ratings (2016-02-01)
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  • The effects of ratings in haute cuisine | Ecole hôtelière de Lausanne
    Woodward and Marc B Stierand Although the world of haute cuisine involves substantial financial and personal investment the success of these establishments rests heavily on critical reviews found in two publications Michelin and Gault Millau Read More Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday 8

    Original URL path: http://www.ehl.edu/en/effects-ratings-haute-cuisine (2016-02-01)
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  • The relationship between tourism and economic growth | Ecole hôtelière de Lausanne
    volume of theoretical and empirical studies with a decidedly mixed set of outcomes including several findings of causality in both directions Using a variety of different methods including analysis of cross sectional and panel data the studies of both single countries and groups of nations generally support the concept of tourism led growth although many other factors are concurrently at work most notably the nature of a particular country s economic structure The conclusion that tourism benefits nations economies applies both to developed nations and developing countries although the effect may be stronger for less developed countries with a relatively simple economy Sahli M Carey S 2013 Inbound tourism and economic growth A review of theory and empirics In C A Tisdell Ed Handbook of Tourism Economics 619 640 World Scientific Keywords Economic growth Export led growth Tourism led growth Request full manuscript Biographies Dr Mondher Sahli LHRC fellow Associate Professor Tourism Economics send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR

    Original URL path: http://www.ehl.edu/en/relationship-between-tourism-and-economic-growth (2016-02-01)
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