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  • Doing the right thing without being told | Ecole hôtelière de Lausanne
    their way to offer proactive customer service the results of this study indicate that hospitality managers can enhance front line service associates proactive customer service performance and customer satisfaction by employing front line service associates who have high self efficacy confidence in their own capabilities and by engendering an initiative climate encouraging and rewarding associates personal initiatives Within a sample of 900 front line service associates at 74 international hotels the current study also found that increased overall proactive behavior of hotel property front line service associates was correlated with increased guest service satisfaction Raub S Liao H 2012 Doing the right thing without being told Joint effects of initiative climate and self efficacy on employee proactive customer service performance Journal of Applied Psychology 97 651 667 Keywords Customer satisfaction Initiative climate Proactive customer service Self efficacy Request full manuscript Biographies Dr Steffen Raub LHRC fellow Full Professor Human Resources Organisational Behaviour send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/doing-the-right-thing-without-being-told (2016-02-01)
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  • Effects of decision autonomy on expatriate managers’ adjustment | Ecole hôtelière de Lausanne
    hotel chains in 82 different host countries plus 24 corporate executives responsible for the hotels in question demonstrated that decision autonomy is related to expatriates level of adjustment of all three types namely general adjustment work adjustment and interaction adjustment This relationship is weakened with regard to the expatriate managers job adjustment when the company has a higher focus on standardization across its international operations but a corporation s greater level of experience operating international subsidiaries somewhat offsets this standardization pressure This last finding is of note because it suggests a strategy for strengthening expatriates adjustment even in the face of global integration standardization pressure Takeuchi R Shay J P Li J T 2008 When does decision autonomy increase expatriate managers adjustment An empirical test Academy of Management Journal 51 45 60 Keywords Decision autonomy Expatriate worker adjustment Global integration pressure Request full manuscript Biographies Dr Riki Takeuchi LHRC fellow Professor of Human Resource Management at Hong Kong University of Science Technology send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/effects-of-decision-autonomy-on-expatriate-managers-adjustment (2016-02-01)
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  • Effects of spousal crossover on expatriates’ cross-cultural adjustment | Ecole hôtelière de Lausanne
    foreign land and of spouses general adjustment spilling over to favorable work adjustment of workers is demonstrated in a study of 215 Japanese expatriates working at 55 companies in a wide variety of industries in the United States plus 169 of their spouses These favorable spillover relationships support overall satisfaction and job satisfaction of the expatriate workers and these in turn contribute to a reduction in the workers intent to leave their assignment and return home early Role ambiguity is one factor that particularly spills over from work to home and reduces expatriates overall adjustment to their new assignment Takeuchi R Yun S Tesluk P E 2002 An examination of crossover and spillover effects of spousal and expatriate cross cultural adjustment on expatriate outcomes Journal of Applied Psychology 87 655 666 Keywords Cross cultural adjustment Expatriate spouse adjustment Expatriate work satisfaction Japanese employees Request full manuscript Biographies Dr Riki Takeuchi LHRC fellow Professor of Human Resource Management at Hong Kong University of Science Technology send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD

    Original URL path: http://www.ehl.edu/en/effects-spousal-crossover-expatriates%E2%80%99-cross-cultural-adjustment-riki-takeuchi-seokhwa-yun-and-paul (2016-02-01)
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  • Effects of stress on expatriates’ adjustment | Ecole hôtelière de Lausanne
    of the worker to the home nation Although parental responsibilities are recognized as a potential barrier to adjustment a study of 170 expatriate Japanese workers and their spouses in the midwestern United States finds a stronger nonlinear relationship between spouse adjustment and worker success rather than family responsibilities The nonlinear relationships complicate the analysis since it is clear that perceptions of cultural novelty are an important factor in adjusting to the new residence for the expatriate and spouse but at the same time it is also clear that spillover effects are at work here and the interactions of factors influencing expatriate and spouse adjustment to a new location are complex Takeuchi R Lepak D P Marinova S V Yun S 2007 Nonlinear influences of stressors on general adjustment The case of Japanese expatriates and their spouses Journal of International Business Studies 38 928 943 Keywords Cross cultural adjustment Expatriates Spouses Parental demands Perceived culture Request full manuscript Biographies Dr Riki Takeuchi LHRC fellow Professor of Human Resource Management at Hong Kong University of Science Technology send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/effects-of-stress-on-expatriates-adjustment (2016-02-01)
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  • Effects on satisfaction and turnover of workplace injuries on home health care aides | Ecole hôtelière de Lausanne
    on increasing turnover intent decreasing job satisfaction and decreasing likelihood to recommend a workplace based on a study of 3 375 home health aides in the United States Aides who reported receiving inadequate supervisory support reported more injuries and slightly over 18 percent of the aides surveyed reported that they had been injured on the job Most workers rated their training as effective in leaving them prepared for their job responsibilities but another finding namely that those who felt they were not prepared were significantly more likely to be injured underscores the importance of proper training for these workers McCaughey D McGhan G Kim J Brannon D Leroy H Jablonski R 2012 Workforce implications of injury among home health workers Evidence from the National Home Health Aide Survey The Gerontologist 52 4 493 505 Keywords Employee satisfaction Home health aides Long term care Workplace injury Worker training Request full manuscript Biographies Dr Hannes Leroy LHRC fellow Visiting Assistant Professor of Management and Organizations at Cornell University send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/effects-on-satisfaction-and-turnover-of-workplace-injuries-on-home-health-care-aides (2016-02-01)
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  • Goal orientation for expatriates | Ecole hôtelière de Lausanne
    person s own goal orientation i e focused on performance on avoiding criticism or on proving effectiveness which depends in large part on the individual s personality Interaction with local residents strengthens an expatriate s performance but the person s adjustment to work and personal circumstances are also important in this regard This study of 183 expatriates working in China underscores the importance of encouraging expatriates to maintain a goal of learning about their new location and to provide as much support as possible from the organization with a goal of ensuring strong work performance and reducing premature departure Wang M Takeuchi R 2007 The role of goal orientation during expatriation A cross sectional and longitudinal investigation Journal of Applied Psychology 92 1437 1445 Keywords Expatriate adjustment Expatriate performance Goal orientation Premature return intention Request full manuscript Biographies Dr Riki Takeuchi LHRC fellow Professor of Human Resource Management at Hong Kong University of Science Technology send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/goal-orientation-for-expatriates (2016-02-01)
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  • HR strategy for firm performance in small businesses | Ecole hôtelière de Lausanne
    a company is one of the key resources that contributes to firm performance by implementing HR practices that improve a company s competitive advantage In this resource based view of corporations flexibility of the human resources function is an essential aspect of the human capital development that supports firm performance Among the practices requiring HR flexibility are cognitive staffing multi skill training job rotation group and performance based compensation systems contingent workers and self directed teams Tracey J B Way S A Tews M 2008 HR in the hospitality industry Strategic frameworks and priorities In D V Tesone Ed Handbook of Hospitality Human Resources Management 3 22 New York Elsevier Limited Keywords Competitive advantage Human capital Resource based view Request full manuscript Biographies Dr Sean A Way LHRC fellow Director of the Lausanne Hospitality Research Center in partnership with STR Global and Associate Professor of Human Resource Management at Ecole hôtelière de Lausanne send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR

    Original URL path: http://www.ehl.edu/en/hr-strategy-firm-performance-small-businesses-0 (2016-02-01)
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  • High performance work systems in small businesses | Ecole hôtelière de Lausanne
    work systems HPWS have valuable outcomes for small businesses i e those under 100 employees based on a study of 446 small US corporations The firms using HPWS reported lower voluntary turnover especially those that used group based performance pay and perceived labor productivity was stronger However the study could not establish that the benefits of HPWS exceeded the cost of these human resource practices for these small firms Way S A 2002 High performance work systems and intermediate indicators of firm performance within the U S small business sector Journal of Management 28 765 785 Keywords Business performance High performance work systems Labor costs Small businesses Request full manuscript Biographies Dr Sean A Way LHRC fellow Director of the Lausanne Hospitality Research Center in partnership with STR Global and Associate Professor of Human Resource Management at Ecole hôtelière de Lausanne send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/high-performance-work-systems-in-small-businesses (2016-02-01)
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