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  • The effects of leader and follower authenticity on work role performance | Ecole hôtelière de Lausanne
    to effective work role performance of employees the authenticity of the employees themselves is also critical to this relationship since such authenticity underlies the satisfaction of basic needs As explained by self determination theory such functioning is supported by an evolving sense of self which in turn influences the employees work role performance A study of 252 employees and 30 leaders in 25 small to medium size service firms in Belgium confirms these relationships and provides a window on the mechanism by which authentic leadership combines with authentic followership in the process of satisfying employee needs and improving the work role performance Leroy H Anseel F Gardner W Sels L 2014 Authentic leadership authentic followership basic need satisfaction and work role performance A cross level study Journal of Management Keywords Authentic leadership Authentic followership Basic need satisfaction Self determination theory Work role performance Request full manuscript Biographies Dr Hannes Leroy LHRC fellow Visiting Assistant Professor of Management and Organizations at Cornell University send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/the-effects-of-leader-and-follower-authenticity-on-work-role-performance (2016-02-01)
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  • The effects of leaders’ behavioral integrity on health care safety | Ecole hôtelière de Lausanne
    of 580 nurses in 54 nursing departments in four hospitals in Belgium with regard to the effects of workers psychological safety on patient safety as measured by reports of treatment errors The study found that when workers psychological safety increased they were more willing to report treatment errors even as the teams priorities for safety also increased In this way leaders genuine concern for safety helps ease the double bind experienced by workers who are simultaneously encouraged to identify treatment errors while they are also concerned about repercussions of reports since they are responsible for a safe treatment environment for patients Leroy H Dierynck B Anseel F Simons T Halbesleben J R B McCaughey D Savage G Sels L 2012 Behavioral integrity for safety priority of safety psychological safety and patient safety A team level study Journal of Applied Psychology 97 1273 1281 Keywords Behavioral integrity Employee psychological safety Hospital patient safety Work role performance Request full manuscript Biographies Dr Hannes Leroy LHRC fellow Visiting Assistant Professor of Management and Organizations at Cornell University send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour

    Original URL path: http://www.ehl.edu/en/effects-leaders%E2%80%99-behavioral-integrity-health-care-safety-hannes-leroy-frederik-anseel-jonathon-r-b (2016-02-01)
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  • The family: a school for business | Ecole hôtelière de Lausanne
    employees to balance their work and family life have a positive impact on the business not only because they show greater motivation and commitment but also because in the family individuals acquire leadership skills The family is a sphere of personal development whereby their constructed identity help individuals recognize who they are accept their limitations and leverage their strengths When employees devote time and energy to their family this act generates business interpersonal and personal skills which means that resources invested in the family environment can have a return in the workplace Las Heras M Kim S 2012 The family A school for business Harvard Deusto Business Review April 211 44 49 Keywords Careers Dual career couples Family Work family balance Work family enrichment Request full manuscript Biographies Dr Sowon Kim Crettex LHRC fellow Assistant Professor Human Resources Organisational Behaviour send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne

    Original URL path: http://www.ehl.edu/en/family-school-business (2016-02-01)
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  • The impact of contingent workers on standard employee withdrawal behaviors | Ecole hôtelière de Lausanne
    labor strategy using contingent labor to reduce labor costs labor cost contingent labor strategy and high investment human resource systems on standard employee withdrawal behaviors absenteeism and turnover Greater use of employment stability contingent labor strategy was related to lower levels of standard employee withdrawal behaviors lower absenteeism and turnover and greater high investment human resource system use was found to moderate magnify this relationship In contrast greater use of labor cost contingent labor strategy was related to higher levels of standard employee withdrawal behaviors higher absenteeism and turnover and greater high investment human resource system use was found to moderate magnify this relationship Way S A Lepak D P Fay C H Thacker J W 2010 Contingent workers impact on standard employee withdrawal behaviors Does what you use them for matter Human Resource Management 49 109 138 Keywords Absenteeism Contingent labor strategies High investment human resource systems Turnover Withdrawal behaviors Request full manuscript Biographies Dr Sean A Way LHRC fellow Director of the Lausanne Hospitality Research Center in partnership with STR Global and Associate Professor of Human Resource Management at Ecole hôtelière de Lausanne send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive

    Original URL path: http://www.ehl.edu/en/impact-contingent-workers-standard-employee-withdrawal-behaviors-sean-way-david-p-lepak-charles-h (2016-02-01)
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  • The impact of hotel structure on organizational citizenship behaviors | Ecole hôtelière de Lausanne
    to discourage hotel employees from going beyond their position responsibilities i e from engaging in organizational citizenship or extra role behaviors A study of 162 employees in fourteen four and five star hotels in Switzerland revealed that high centralization was indeed associated with lower levels of organizational citizenship behavior as rated by supervisors Contrary to expectations the level of formalization in the hotel had no effect on either type of behaviors However regardless of the level of bureaucracy employees engaged in more helping behavior e g supporting coworkers rather than voice behavior e g offering suggestions Raub S 2008 Does bureaucracy kill individual initiative The impact of structure on organizational citizenship behavior in the hospitality industry International Journal of Hospitality Management 27 179 186 Keywords Centralization Formalization Hotel structure Organizational citizenship behaviors Request full manuscript Biographies Dr Steffen Raub LHRC fellow Full Professor Human Resources Organisational Behaviour send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/the-impact-of-hotel-structure-on-organizational-citizenship-behaviors (2016-02-01)
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  • The importance of customer choice | Ecole hôtelière de Lausanne
    encounter or the ability to influence the direction of that encounter has a strong effect on whether they will be satisfied with the service based on a study of 50 people who viewed customer service scenarios in hotels and restaurants However when choice is not available customer satisfaction can remain high when the service employee operates in a manner that is perceived as fair Both the sense of control and of being treated fairly had an influence on whether the consumer would consider repeating the purchase at a hotel or restaurant Namasivayam K Hinkin T R 2003 The customer s role in the service encounter The effects of control and fairness Cornell Hotel and Restaurant Administration Quarterly 44 26 36 Keywords Guest service Customer choice Customer satisfaction Request full manuscript Biographies Dr Timothy Hinkin LHRC fellow Georges and Marian St Laurent Professor of Applied Management at the School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT

    Original URL path: http://www.ehl.edu/en/importance-customer-choice (2016-02-01)
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  • The importance of leader integrity for follower commitment and performance | Ecole hôtelière de Lausanne
    Palanski and Tony Simmons A study of 252 employees and 30 managers in 25 small to medium size service firms in Belgium found significant relationships between managers authentic leadership and their behavioral integrity and further that leaders behavioral integrity is connected to employees organizational commitment when employees perceive authentic leadership Leaders integrity is further related to employees work role performance and indeed it is workers organizational commitment that is a strong mediator in this relationship Thus leaders authenticity and behavioral integrity are key elements in workers performance Leroy H Palanski M Simons T 2012 Authentic leadership and behavioral integrity as drivers of follower commitment and performance Journal of Business Ethics 107 255 264 Keywords Affective organizational commitment Authentic leadership Behavioral integrity Ethical organizational culture Work role performance Request full manuscript Biographies Dr Hannes Leroy LHRC fellow Visiting Assistant Professor of Management and Organizations at Cornell University send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne

    Original URL path: http://www.ehl.edu/en/research/archives/hr-leadership-strategic-management/the-importance-of-leader-integrity-for-follower-commitment-and-performance (2016-02-01)
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  • The influence of fellow employees on personnel turnover | Ecole hôtelière de Lausanne
    unit which may vary considerably To assess the turnover related interactions of individual employees satisfaction trajectory in connection with that of the work unit a two year four phase study of 5 270 employees in 175 units of a hospitality firm captured the changing attitudes of employees and confirmed the interaction of unit level job satisfaction trajectory the dispersion of that trajectory and an individual s turnover As an interesting corollary when an individual s satisfaction trajectory is running counter to that of the work unit the overall unit attitude may modify the employee s individual reaction to his or her turnover levels in the direction of the unit s attitude for better or worse Liu D Mitchell T Lee T Holtom B Hinkin T R 2012 When employees are out of step with coworkers How job satisfaction trajectory and dispersion influence individual and unit level voluntary turnover Academy of Management Journal 55 1360 1380 Keywords Human ressources Job satisfaction Voluntary turnover Request full manuscript Biographies Dr Timothy Hinkin LHRC fellow Georges and Marian St Laurent Professor of Applied Management at the School of Hotel Administration send a message Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications

    Original URL path: http://www.ehl.edu/en/influence-fellow-employees-personnel-turnover (2016-02-01)
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