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  • Martina | Ecole hôtelière de Lausanne
    vie étudiante à l EHL et je m implique dans de nombreux comités Je participe à l organisation annuelle du Young Hoteliers Summit et je joue dans l équipe de football Vous pouvez m écrire en français anglais ou allemand pour poser toutes vos questions sur l EHL ou simplement pour rencontrer un étudiant avant votre arrivée A bientôt Chat sur Facebook Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Suivez nous aussi sur Partagez avec vos amis RESEARCH Research Publications Archive A propos de l EHL Notre organisation EHL EN CHIFFRES Services aux entreprises Travailler à l EHL Service de Presse ETUDIER S inscrire Rencontrez nous Bachelor Master in Global Hospitality Business Executive MBA Master Classe en Arts Culinaires Programme Diplôme Académie d été Formation pour cadres Pour les parents CAMPUS Visite virtuelle Se rendre à l école Infrastructures Logements et services Comités sport culture Festivités et soirées RECRUTER Dates de stage Recruter en ligne Forums carrières Journées personnalisées Projets étudiants entreprise SBP LA RECHERCHE Articles du mois Archives Chaire F B Nos chercheurs Recherche financée ALUMNI BLOG PRESSE ETUDIANTS

    Original URL path: http://www.ehl.edu/fr/martina (2016-02-01)
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  • Before you start | Ecole hôtelière de Lausanne
    program in hospitality administration is suited for your profile Please email us your CV resume so that we can give you a first feedback Email your CV Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC RESTAURANT Address Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Reception Monday Thursday 8 00 to 6 00 pm Friday 8 00 to 5

    Original URL path: http://www.ehl.edu/en/node/1292 (2016-02-01)
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  • Identifying opportunities for service optimisation in hotel processes | Ecole hôtelière de Lausanne
    exacerbated by fluctuations in demand and typical patterns of fluctuation occur at the daily or weekly level or may be due to yearly seasonality Guerrier and Lockwood 1988 Hospitality firms want to be able to respond quickly to changing customer demand and services requested and therefore accurate mapping of goods services and personnel within the sector should have a positive impact on productivity service quality and ultimately on profitability Mapping and documenting processes has traditionally been done manually and may be a complex process that results in standard operating procedures for certain tasks Service maps are developed in order to better understand the service system help identify failure points to then develop procedures to avoid them and for work simplification in order to improve the efficiency of processes Service mapping could become a very time consuming activity if not done properly due to the need of observing the system to gather the necessary accurate data through time and motion studies which are the parameters of the process to be mapped and the goal of the exercise Harvard Business School 1992 There is little evidence that hotels and the small and medium sized SME hotels in particular pay any regard to formalising their process in terms of service mapping or blueprinting The challenge is then to optimise the process and therefore save costs improve processes enhance customer satisfaction when no real documentation exists and or reengineer the process in the light of customer strategic partner internal external requirements October 2007 April 2009 Academic partner Ecole d ingénieurs du canton de Vaud Economic partners Société des hoteliers de Montreux Geomatic Financial partner HES SO Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow

    Original URL path: http://www.ehl.edu/en/identifying-opportunities-service-optimisation-hotel-processes (2016-02-01)
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  • Capstone partner companies | Ecole hôtelière de Lausanne
    airline companies on four continents with 10 000 staff members and a turnover of over 700 million euros Swiss International Air Lines SWISS is the national airline of Switzerland It serves 104 destinations in 48 countries all over the world and transports 16 million passengers every year The world s leading hotel operator and market leader in Europe present in 92 countries with more than 3 600 hotels 470 000 rooms and 170 000 employees Dusit International is a leader in hotel management and education Rooted in Thai culture and tradition it comprises a unique international portfolio of distinctive hotels and resorts A collection of innovative hotel concepts citizenM is driven by one desire to create affordable luxury for the people Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world with more than 4 200 hotels resorts and timeshare properties comprising more than 690 000 rooms in 93 countries and territories Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL

    Original URL path: http://www.ehl.edu/en/study/master-global-hospitality-business/industry-proximity/capstone/capstone-partner-companies (2016-02-01)
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  • Guglielmo L. Brentel | Ecole hôtelière de Lausanne
    a member of the Board of Lausanne Hospitality Consulting He furthermore performs mandates within the Board of the Société Suisse de Crédit Hôtelie r SCH the Union Suisse des Arts et Métiers Switzerland Tourism and the Swiss Tourism Foundation until June 2015 He was a member of the Executive Committee of economiesuisse until the end of 2014 In addition he is President of STC Switzerland Travel Centre and Vice President of Zürich Tourismus Since 1990 Guglielmo L Brentel has completed various management and consulting projects in the hospitality and tourism sectors through his company H G Hotel Gast AG and he is himself the owner of a hotel Previously he held various positions in hotels in Switzerland the United States and Peru He is fluent in five languages and is a graduate of Ecole Hôtelière de Lausanne and Cornell University He was born in Switzerland to a hotelier father and grew up in Unterseen Interlaken Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting to EHL Facilities Accommodation services Committees sports culture Parties and outings RECRUIT Internship dates Recruit online Career fairs Tailor made days Student Business Projects SBP RESEARCH Featured Research Studies Research Publications Archive F B chair Research Center Fellows Funded Research ALUMNI ETUDIER Pour les parents BLOG PRESS INTERNATIONAL STUDENTS RECRUITERS PARENTS THE WORLD OF HOSPITALITY CONTACT US HOW TO GET TO EHL VIRTUAL TOUR GASTRONOMIC

    Original URL path: http://www.ehl.edu/en/guglielmo-l-brentel (2016-02-01)
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  • Michel Rochat | Ecole hôtelière de Lausanne
    as one of the top 100 personalities of Switzerland In 2008 he took on the role of General Director of Higher Education for the Canton of Vaud in the Department of Training Youth and Culture DFJC In 2003 he was appointed Director of Haute Ecole Vaudoise HEV and member of the Executive Committee of the University of Applied Sciences and Arts Western Switzerland HES SO The Council of State the Canton of Vaud conferred the title of Professor on him in 1998 and in the same year he was appointed Vice Director of the école d ingénieurs du Canton de Vaud EIVD Engineering School of the Canton of Vaud and Director of the LQF Logistics Quality Training Systems institute at the University of Applied Sciences and Arts of Western Switzerland In 1988 he became Dean of esig the Swiss school of graphics and package engineering At the same time he set up and ran Gresco SA a consulting firm for local authorities in Switzerland and France He began his career with PricewaterhouseCoopers where he handled major audit and evaluation projects He then went on to teach at the Ecole Supérieure de Commerce business school in Lausanne Michel Rochat is a graduate of HEC Lausanne and the Ecole polytechnique fédérale de Lausanne Related Links EHL SA Holding Company EHL Executive Committee Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Follow us also on Share with your friends ABOUT US Our Organization EHL BY THE NUMBERS Business Services Work at EHL Press Room STUDY Apply Meet us Bachelor program Master in Global Hospitality Business Executive MBA Master Class in Culinary Arts Diploma program Summer Academy Executive education Parents corner CAMPUS Virtual tour Getting

    Original URL path: http://www.ehl.edu/en/michel-rochat (2016-02-01)
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  • Before you start | Ecole hôtelière de Lausanne
    you on whether our Executive MBA program in hospitality administration is suited for your profile Please email us your CV resume so that we can give you a first feedback Email your CV Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Suivez nous aussi sur Partagez avec vos amis RESEARCH Research Publications Archive A propos de l EHL Notre organisation EHL EN CHIFFRES Services aux entreprises Travailler à l EHL Service de Presse ETUDIER S inscrire Rencontrez nous Bachelor Master in Global Hospitality Business Executive MBA Master Classe en Arts Culinaires Programme Diplôme Académie d été Formation pour cadres Pour les parents CAMPUS Visite virtuelle Se rendre à l école Infrastructures Logements et services Comités sport culture Festivités et soirées RECRUTER Dates de stage Recruter en ligne Forums carrières Journées personnalisées Projets étudiants entreprise SBP LA RECHERCHE Articles du mois Archives Chaire F B Nos chercheurs Recherche financée ALUMNI BLOG PRESSE ETUDIANTS INTERNATIONAUX RECRUTEURS PARENTS NOUS CONTACTER RESTAURANT GASTRONOMIQUE SE RENDRE A L EHL VISITE VIRTUELLE Adresse Ecole hôtelière de Lausanne Route de Cojonnex 18 1000 Lausanne 25 Suisse Réception Lundi

    Original URL path: http://www.ehl.edu/fr/you-start (2016-02-01)
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  • Guglielmo L. Brentel | Ecole hôtelière de Lausanne
    du Conseil de Lausanne Hospitality Consulting LHC Il exerce par ailleurs des mandats au sein du comité de la Société Suisse de Crédit Hôtelier SCH de l Union suisse des arts et métiers de Suisse Tourisme et de la Fédération suisse du tourisme jusqu en juin 2015 Jusqu à fin 2014 il était membre du Comité Directeur d economiesuisse De plus il est président du STC Switzerland Travel Centre et vice président de Zürich Tourismus Depuis 1990 Guglielmo L Brentel réalise différentes missions de management conseil et gestion dans l hôtellerie et le tourisme par le biais de son entreprise H G Hotel Gast AG et est lui même propriétaire d un hôtel Auparavant il a occupé différents postes dans des hôtels en Suisse aux Etats Unis et au Pérou Il parle couramment cinq langues et est diplômé de l Ecole hôtelière de Lausanne et de Cornell University Fils d hôtelier de nationalité suisse il a grandi à Unterseen Interlaken Your best summer plan EHL Summer Academy Explore the careers of our Alumni Discover EHL s future campus New Master in global hospitality business on 3 continents Suivez nous aussi sur Partagez avec vos amis RESEARCH Research Publications Archive A propos de l EHL Notre organisation EHL EN CHIFFRES Services aux entreprises Travailler à l EHL Service de Presse ETUDIER S inscrire Rencontrez nous Bachelor Master in Global Hospitality Business Executive MBA Master Classe en Arts Culinaires Programme Diplôme Académie d été Formation pour cadres Pour les parents CAMPUS Visite virtuelle Se rendre à l école Infrastructures Logements et services Comités sport culture Festivités et soirées RECRUTER Dates de stage Recruter en ligne Forums carrières Journées personnalisées Projets étudiants entreprise SBP LA RECHERCHE Articles du mois Archives Chaire F B Nos chercheurs Recherche financée ALUMNI BLOG PRESSE ETUDIANTS INTERNATIONAUX RECRUTEURS

    Original URL path: http://www.ehl.edu/fr/guglielmo-l-brentel (2016-02-01)
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