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  • IOG
    Series Professional Development Series Professional Writing Series Registration Webinars On line Courses OLE Educate Virtually Customized In House Training Workshop Topics Workshop Topics Organizational Solutions What Are Organizational Solutions What are the Benefits of Organizational Solutions Information About Driving Directions Local Hotels Join Our Mailing List Related Links Affiliates Office of Continuing Education FAU IOG UCF IOG FSU IOG USF IOG UF IOG Other Links FCCMA FL League of Cities Southwest Florida Community Foundation United Way FACE FL Association of Code Enforcement FCPM FL Center for Public Management Center for Florida Local Government Excellence Institute of Government 8695 College Parkway Suite 1181 Ft Myers FL 33919 Phone 239 425 3273 Fax 239 425 3260 Testimonials What local professionals are saying about IOG Thank you to all involved for putting this day together I had fun learned a lot and am motivated to use these tools to change my perspective and my career FGCU Staff Everything was helpful and relevant content presenters presentations group activities worksheets exercises Conference participant I truly enjoyed this conference It gave me tools I can use to develop myself at work Conference participant I will send my whole team next time Collier County Government I always

    Original URL path: http://www.fgcu.edu/IOG/testimonials.html (2016-02-07)
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  • IOG
    Cities Southwest Florida Community Foundation United Way FACE FL Association of Code Enforcement FCPM FL Center for Public Management Center for Florida Local Government Excellence Institute of Government 8695 College Parkway Suite 1181 Ft Myers FL 33919 Phone 239 425 3273 Fax 239 425 3260 Trainers Faculty Our trainers are one of our most valuable resources Throughout our 30 years of service we have gathered the most experienced and talented selection of trainers and faculty who are committed to the success of every client The majority of them have local national and international experience and all share the common goal of helping staff managers leaders and organizations become increasingly successful Most IOG trainers and consultants live here work here dine here travel from here do business here and interact with local government regularly in Southwest Florida They understand and are vested in our community and want to collaborate in building our community s strengths and resilience We invite you to familiarize yourself with our list of trainers and learn more about them Our trainers and faculty include members of Florida Gulf Coast University and Edison State College Nationally and internationally recognized consultants and trainers Certifications held by our trainers and faculty include Six signma executive coaching Career and life coaching Myers Briggs Type Indicator MBTI Senior Professional in Human Resources SPHR Certified Professional in Learning Performance CPLP Emotional Intelligence EQI Certified Public Manager CPM Public Records Management PRMC About Our Trainers Throughout 13 plus years of working with you your staff and trainers have epitomized the highest of standards and professionalism in delivering their products and services I truly appreciate that you are always seeking out new workshop topics to meet the needs of your customers Our employees continually rave about your various classes and your instructors Your customer service

    Original URL path: http://www.fgcu.edu/IOG/featuredtrainerandlistings.html (2016-02-07)
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  • IOG
    such as communication conflict resolution motivation and leadership She holds a Master s Degree in Administration and Supervision and received her doctorate in 2002 www AvaFluty com Jeff Graddy Ph D Dr Jeff Graddy is a Principal with Leadership Research Institute LRI He works at the individual team and organizational levels with core competencies in executive coaching and leadership development Jeff serves various industries with a focus on healthcare and financial services He also works with clients in government automotive media technology retail business and professional services private equity and not for profit Jeff uses a variety of approaches to achieve results including executive coaching training programs survey design and execution team building techniques and strategic talent planning He also utilizes various measurement tools to aid client insights such as personality testing psychometric assessments employee and customer surveys and 360 feedback Jeff started his career in healthcare serving both private and government sectors He held clinical and policy roles that ranged in focus from improving mental health care to leading crisis response teams Prior to joining LRI Jeff was in private practice as a performance coach and sport psychology consultant Jeff also lectured in the Psychology departments at several universities within the U S often focusing on the intersection of psychology and human performance Jeff holds a Ph D in Counseling Psychology from the University of Florida where he specialized in performance psychology He completed his doctoral internship at the University of San Diego He is a member of the American Psychological Association s Society of Consulting Psychology He is also a qualified administrator of a range of psychological assessments e g Hogan MBTI EQ i CPI iDISC and others and is a certified trainer in Emotional Intelligence Jeff sits on the Advisory Board of several non profits including The Golisano Children s Hospital of Southwest Florida and The SWFL Children s Advocacy Center Lisa Gruenloh Lisa Gruenloh is an organizational consultant with a passion for helping organizations drive business outcomes by cultivating a measurable values based culture Her training and coaching programs help teams and individuals overcome common challenges that hinder effectiveness while building trust and accountability Over a 20 year career Lisa has worked with a variety of corporate government and consulting organizations throughout the country At InfiLaw Corporation her experience cultivating a high performing culture as an employee not merely as a consultant gives her a unique perspective on the challenges opportunities and nuances associated with ensuring a sustainable culture and living it day to day She managed communications engagement and reputation for clients at some of the nation s leading public relations and integrated marketing firms including as a vice president at GolinHarris Miami and a PR director at Off Madison Ave in Phoenix She served as communications director and spokesperson to a U S Senator U S Representative and Federal agency board member in Washington DC Lisa s services include organizational culture and values development employee stakeholder engagement and communications leadership development team building executive and employee performance coaching conflict management emotional intelligence change management crisis and reputation management message and strategy development executive media training coalition building employee well being and meeting retreat facilitation Lisa earned her master s degree in Public Communication from American University in Washington D C and her B S in Government and Broadcasting from Northwest Missouri State University Lisa is an ICF credentialed Certified Professional Coach and Certified Social and Emotional Intelligence Coach She s certified in the Conflict Dynamics Profile EQ i 2 0 and other assessments www purposejourney com Dr David Kelley D Min Dr David G Kelley D Min holds a B S degree in psychology from the University of Tennessee a Master s degree from the Divinity School of Duke University and a Doctor of Ministry degree in Organization Development from the San Francisco Theological Seminary in California He is an ordained United Methodist minister and the founder and former pastor of the Grace United Methodist Church of Cape Coral Dr Kelley is a Florida licensed marriage and family therapist and a licensed mediator for the state of Florida He has a passion for training particularly in the areas of conflict trust leadership and communication David also facilitates team building and strategic planning retreats for clients http www davidgkelley net Lorna Kibbey Lorna J Kibbey designs and delivers management and leadership seminars and services to public and private sector organizations Her seminars focus on the many issues surrounding leadership motivation and communication Lorna is a motivational speaker and has spoken at a large variety of conferences and meetings Lorna has first hand experience in dealing with the most difficult situations managers face She served as a leader and manager for more than 24 years in the government sector Lorna has worked as a senior management consultant operations administrator program consultant trainer and line supervisor in a multitude of public service programs Lorna earned her Masters Degree in Business Administration from the University of South Florida and her Bachelor of Arts in Communication Arts from the University of Cincinnati She has achieved recognition in the State of Florida as a Certified Public Manager and was recognized as Best Boss of the Year in a nationwide initiative Lorna is a National Chapter Advisor for the American Society of Training and Development as well as the immediate past president of the Southwest Florida Chapter Lorna is an active member of the National Speaker s Association www LKibbey com Jim LaRue Jim LaRue is President of LaRue Planning and Management Services and has more than two decades of government management and consulting experience His firm provides organizational assessments customer service programs retreats and a variety of seminars customized to the client s needs His background includes time spent as a County Administrator Assistant County Administrator Assistant City Manager Zoning Administrator and Senior Planner Jim has a Bachelor s Degree in Political Science from the University of Texas and Master s Degrees in Urban and Regional Planning from the University

    Original URL path: http://www.fgcu.edu/IOG/trainerprofiles.html (2016-02-07)
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  • IOG
    On line Courses OLE Educate Virtually Customized In House Training Workshop Topics Workshop Topics Organizational Solutions What Are Organizational Solutions What are the Benefits of Organizational Solutions Information About Driving Directions Local Hotels Join Our Mailing List Related Links Affiliates Office of Continuing Education FAU IOG UCF IOG FSU IOG USF IOG UF IOG Other Links FCCMA FL League of Cities Southwest Florida Community Foundation United Way FACE FL Association

    Original URL path: http://www.fgcu.edu/IOG/iogform.asp (2016-02-07)
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  • IOG
    Organizational Solutions What are the Benefits of Organizational Solutions Information About Driving Directions Local Hotels Join Our Mailing List Related Links Affiliates Office of Continuing Education FAU IOG UCF IOG FSU IOG USF IOG UF IOG Other Links FCCMA FL League of Cities Southwest Florida Community Foundation United Way FACE FL Association of Code Enforcement FCPM FL Center for Public Management Center for Florida Local Government Excellence Institute of Government 8695 College Parkway Suite 1181 Ft Myers FL 33919 Phone 239 425 3273 Fax 239 425 3260 Contact Us Joanne Hartke Director Florida Institute of Government Phone 239 425 3273 239 425 3273 Fax 239 425 3260 jhartke fgcu edu Mary Louise Lu Lu Mondello Program Assistant Florida Institute of Government Phone 239 425 3279 239 425 3279 Fax 239 425 3260 mlmondello fgcu edu Catherine Brown Program Assistant Florida Institute of Government Phone 239 425 3278 239 425 3278 Fax 239 425 3260 cabrown fgcu edu The administrative center and training rooms for the Office of Continuing Education and the Florida Institute of Government are located at the Atrium Executive Center on the corner of Winkler Rd and College Parkway in Ft Myers Contact us for your professional development

    Original URL path: http://www.fgcu.edu/IOG/contactus.html (2016-02-07)
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  • IOG
    local trainers who are experts in their various fields and are familiar with the regional area and who have many years of experiences in working with a broad array of businesses and organizations The course will provide each participant s project a cost savings revenue increases and or cost avoidance of over 35 000 black belt green belt yellow belt and white belt For more information contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Dealing with angry and Difficult People This program offered in a four hour format shows various ways of dealing with angry and difficult people Presented by Dr David Kelley the program starts with discussing how to resolve conflict by confronting the problem but not the person There will be several role plays on de escalating an angry encounter After reviewing with the group the results of the survey the presenter will discuss how to resolve conflict by confronting the problem but not the person There will be several role plays on deescalating an angry encounter Participants will learn how to effectively confront a personal or organizational conflict and to develop a resolution to that conflict without exacerbating the situation or falling into the trap of blaming The presenter also covers how to avoid escalating an angry encounter that is very practical and ends with a role play that locks the learning in for the participants This will be followed with a very hands on practical section acquaint participants with the elements of Transactional Analysis especially where it stresses communicating from the adult and not parent to child For over 25 years Dr David Kelley has taught a course on Dealing with Angry and Difficult People He also provides anger management for people under court orders for the Domestic Violence Division of the 20th circuit Dr Kelley has worked with the Ft Myers Cape Coral and Sanibel police departments as well as the Lee Collier and Charlotte county sheriffs offices Upon completion of the program each participant will receive a certificate For more information about this program contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Project Management Training Very often organizations are assigning managers and staff personnel to manage a variety of projects These projects can vary from re designing and installing a new computer system selecting and installing a new piece of equipment developing and implementing a system to measure customer satisfaction or any number of types of projects These projects can last for a few days to several months Project management is much different than regular management Project management entails completing a specific set of tasks within a specified period of time with a clearly defined budget and with limited assigned resources This Project Management Training Program is divided into two parts The morning session is centered around the planning and scheduling of the project and the afternoon session focuses on implementing and closing out the project Upon completion of the program each participant will receive a certificate For more information about this program contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Building Influential Relationships You have no doubt noticed that most successful people are also likeable people This is especially true in the world of business where a hard sell is less effective in the long run Relationship building is key to any occupation it s a fact that people will elect support and gravitate toward those who convey positive constructive traits These are individuals who usually do more listening than talking can be introverts as well as extraverts and know that trust is a key factor in any relationship You will gain not only insight into your skill sets but also practical clear strategies for increasing your communication talent Key Topics Covered Identify the 8 rules of likeability and how these apply to you Assess your own personal communication interpersonal style Recognize and be able to handle customer and co worker concerns and objections Practice the art of conversation and trust building For more information about this program contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Bullying Prevention and Civility in the Workplace There has been an ever increasing amount of national attention focusing on the issue of bullying and incivility in the workplace especially in light of recent economic difficulties While bullying may not always be detected easily it leads to employee dissatisfaction reduced productivity and frequent absences Organizations must learn how to quickly deal with issues associated with bullying so that escalation into violence is less likely to happen Our instructor trainer is certified in bullying prevention through Clemson University Key Topics Covered Learn to identify types and examples of bullying incivility and harassment the workplace Learn and practice the steps for effectively handling a bully Be able to evaluate industry specific cases of bullying Participate in skills practices using targeted communication skills Develop necessary policies and procedures for effectively handling of bullies For more information about this program contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Manager s Motivation Tool Kit Bringing Out the Best in Others The role of supervisor is changing from hard line autocratic to one that is more facilitative and collaborative If you are like most supervisors and managers you are now asked to deal with higher level decision making therefore needing to delegate an ever increasing number of tasks to staff This seminar will help you provide more opportunities for growth and learning for your employees while ensuring necessary productivity Key Topics Covered Identify the steps to performance management Recognize the five roles of coaching Create a workplace environment of clarity for expectations Develop a personal action plan for motivating others Explore the concept of motivation and positive reinforcement Practice a simulated coaching feedback session For more information about this program contact Joanne Hartke at 239 425 3273 or jhartke fgcu edu Discover Your Inner Genius Innovative Thinking and Organizational Problem Solving One of the most prized characteristics in today

    Original URL path: http://www.fgcu.edu/IOG/featuredworkshops.html (2016-02-07)
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  • IOG
    are the Benefits of Organizational Solutions Information About Driving Directions Local Hotels Join Our Mailing List Related Links Affiliates Office of Continuing Education FAU IOG UCF IOG FSU IOG USF IOG UF IOG Other Links FCCMA FL League of Cities Southwest Florida Community Foundation United Way FACE FL Association of Code Enforcement FCPM FL Center for Public Management Center for Florida Local Government Excellence Institute of Government 8695 College Parkway

    Original URL path: http://www.fgcu.edu/IOG/certification.html (2016-02-07)
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  • IOG
    Solutions What Are Organizational Solutions What are the Benefits of Organizational Solutions Information About Driving Directions Local Hotels Join Our Mailing List Related Links Affiliates Office of Continuing Education FAU IOG UCF IOG FSU IOG USF IOG UF IOG Other Links FCCMA FL League of Cities Southwest Florida Community Foundation United Way FACE FL Association of Code Enforcement FCPM FL Center for Public Management Center for Florida Local Government Excellence

    Original URL path: http://www.fgcu.edu/IOG/leadershipprograms.html (2016-02-07)
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