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  • Indiana University Knowledge Base
    Need help now Use ITHelpLive to chat with a Support Center consultant 24 hours a day 7 days a week Your mobile device at IU Configure your devices to use the IU network and access your accounts Winter break hours See UITS support hours during winter break Featured documents IU Secure wireless network Disposing of old computer equipment at IU Two factor authentication with Duo Connect with UITS Version tags

    Original URL path: https://kb.iu.edu/ (2016-01-01)
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  • Indiana University Knowledge Base
    Need help now Use ITHelpLive to chat with a Support Center consultant 24 hours a day 7 days a week Your mobile device at IU Configure your devices to use the IU network and access your accounts Winter break hours See UITS support hours during winter break Featured documents IU Secure wireless network Disposing of old computer equipment at IU Two factor authentication with Duo Connect with UITS Version tags

    Original URL path: https://kb.iu.edu/index.html (2016-01-01)
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  • Knowledge Base menus
    devices Oncourse Podcasting at IU Policies for computing Printing at IU Research and high performance computing Security SharePoint Software at IU Statistical and mathematical applications Storage options at IU Taskstream Telephone features and instructions Training and workshops UniCom unified communications Unified Messaging Service voice mail Unix basics Viruses Web pages and central hosting at IU Windows basics This is document menu in the Knowledge Base Last modified on 2015 08 11 I need help with a computing problem Fill out this form to submit your issue to the UITS Support Center Please note that you must be affiliated with Indiana University to receive support All fields are required Full name Email address Please provide your IU email address If you currently have a problem receiving email at your IU account enter an alternate email address Relationship to Indiana University Select One Student Faculty member Staff member Affiliate Alumnus Alumna Applicant Emeritus faculty member Parent Retired staff member Other Please enter your question or describe your problem Captcha Submit I have a comment for the Knowledge Base Fill out this form to submit your comment to the IU Knowledge Base If you are affiliated with Indiana University and need help with

    Original URL path: https://kb.iu.edu/d/menu (2016-01-01)
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  • About the UITS Knowledge Management team
    Knowledge Management System a custom component content management system with editing workflow and reporting tools that serves as the back end of the KB See About the Knowledge Management System and the Knowledge Base This is document line in the Knowledge Base Last modified on 2014 08 19 I need help with a computing problem Fill out this form to submit your issue to the UITS Support Center Please note that you must be affiliated with Indiana University to receive support All fields are required Full name Email address Please provide your IU email address If you currently have a problem receiving email at your IU account enter an alternate email address Relationship to Indiana University Select One Student Faculty member Staff member Affiliate Alumnus Alumna Applicant Emeritus faculty member Parent Retired staff member Other Please enter your question or describe your problem Captcha Submit I have a comment for the Knowledge Base Fill out this form to submit your comment to the IU Knowledge Base If you are affiliated with Indiana University and need help with a computing problem please use the I need help with a computing problem section above or contact your campus Support Center Full name

    Original URL path: https://kb.iu.edu/d/line (2016-01-01)
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  • At IU, what is ITHelpLive?
    Support Center consultants who monitor the chat queue however phone consultants can also use the ITHelpLive tools as appropriate To reach the UITS Support Center by phone in Bloomington call 812 855 6789 and in Indianapolis call 317 274 4357 Information from each ITHelpLive session is logged in FootPrints the system used to track technology support issues at IU This is document amyk in the Knowledge Base Last modified on 2015 02 25 I need help with a computing problem Fill out this form to submit your issue to the UITS Support Center Please note that you must be affiliated with Indiana University to receive support All fields are required Full name Email address Please provide your IU email address If you currently have a problem receiving email at your IU account enter an alternate email address Relationship to Indiana University Select One Student Faculty member Staff member Affiliate Alumnus Alumna Applicant Emeritus faculty member Parent Retired staff member Other Please enter your question or describe your problem Captcha Submit I have a comment for the Knowledge Base Fill out this form to submit your comment to the IU Knowledge Base If you are affiliated with Indiana University and need

    Original URL path: https://kb.iu.edu/d/amyk (2016-01-01)
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  • Using your mobile device at IU
    is not listed here see If my email client is not covered in the Knowledge Base how do I configure it to work with IU email systems Back to top Wireless on campus IU Secure is the wireless network for students faculty and staff on all IU campuses Back to top Security Because your device will have access to personal information you should make an effort to secure it and the data it holds If your device will be accessing IU institutional data proper security is necessary For guidelines and detailed instructions see How can I protect data on my mobile device Back to top Apps to download See a list of recommended apps that can be particularly useful at IU Cell service plans Details about IU s agreement with AT T for personal discounted rates For discounted rates with AT T how do I set up a new plan or move an existing one About discounts and verifying IU employment for Verizon service IU Corporate cellular device policy Back to top Other mobile services To get the most out of your mobile device at IU consider the following options One IU provides a variety of services designed for the IU community Configure your device for IUanyWare IU s virtualization service which lets you run a wide range of popular software See What is IUanyWare Back to top Related documents New to technology at IU This is document bcyx in the Knowledge Base Last modified on 2015 10 12 I need help with a computing problem Fill out this form to submit your issue to the UITS Support Center Please note that you must be affiliated with Indiana University to receive support All fields are required Full name Email address Please provide your IU email address If you currently have

    Original URL path: https://kb.iu.edu/d/bcyx (2016-01-01)
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  • UITS winter break support hours
    Opens at 8am and resume 24 hour staffing Student Technology Centers STCs Most labs will be closed from Friday December 18 through Saturday January 9 Staffing will resume on Monday January 11 at 8am To see the hours when specific labs are staffed and open see IUB Staffed Lab Hours be sure to enter the appropriate dates in the box at the upper left and STC Schedule of Reservations Residential Technology Centers RTCs Labs will be accessible in residences that remain open during winter break however staffing for all IUB RTCs will end at 4pm on Friday December 18 and resume regular hours on Monday January 11 Classroom Technology Services Closed Saturday December 19 reopens at 7 30am on Monday January 4 IT Training Closed Friday December 25 through Friday January 1 Support Center Tier 2 Thursday December 24 Reduced staffing Friday December 25 Closed Monday December 28 through Thursday December 31 Reduced staffing Friday January 1 2016 Closed Monday January 4 Resumes normal staffing Research Analytics formerly Stat Math Center Closes at noon on Friday December 18 reopens on Monday January 4 Back to top Indianapolis UITS Contact Center Campus Operator Services 317 274 5555 Open 24 hours a day 7 days a week UITS Support Center Phone email and chat support 317 274 4357 ithelp iu edu http ithelplive iu edu Closes at 5pm on Thursday December 24 Reopens at 8am on Saturday December 26 Closes at 5pm on Thursday December 31 Reopens at 8am on Saturday January 2 Note During closings phone calls will route to the UITS Contact Center for an answering service Walk in support ICTC IT 129 Monday December 21 through Wednesday December 23 8am 5pm Thursday December 24 Closed Friday December 25 Closed Saturday December 26 9am 3pm Sunday December 27 Noon 4pm Monday December 28 through Wednesday December 30 8am 5pm Thursday December 31 Closed Friday January 1 Closed Saturday January 2 9am 3pm Sunday January 3 Noon 4pm Monday January 4 Resumes normal hours Walk in support Campus Center Information Desk Monday December 21 through Wednesday December 23 9am 5pm Thursday December 24 9am 4 30pm Friday December 25 Closed Monday December 28 through Wednesday December 30 9am 5pm Thursday December 31 9am 4 30pm Friday January 1 Closed Monday January 4 Resumes normal hours Technology Center Consulting TCC Student Technology Centers STCs BS 3000 3005 Monday December 21 through Wednesday December 23 9am 5pm Thursday December 24 through Sunday January 3 Closed Monday January 4 through Friday January 8 9am 5pm Saturday January 9 Reopens at 8am and resumes regular hours IT 131 Saturday December 19 Closes at 10pm Sunday December 20 9am 5pm Monday December 21 through Wednesday December 23 9am 5pm Thursday December 24 Closed Friday December 25 Closed Saturday December 26 and Sunday December 27 2pm 6pm Monday December 28 through Wednesday December 30 9am 5pm Thursday December 31 Closed Friday January 1 Closed Saturday January 2 and Sunday January 3 2pm 6pm Monday January 4 through

    Original URL path: https://kb.iu.edu/d/anaz (2016-01-01)
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  • About IU Secure wireless
    connecting to IU Secure for students at IUB IUPUI and IUN Previously MAC registration ensured that students ran Get Connected as part of a security check and also helped with the device s profile configuration To continue addressing these functions Although MAC address registration is no longer required for IU Secure wireless on the IUB and IUPUI campuses for most devices gaming devices still need to register before using either IU DeviceNet or a wired connection IUB and IUPUI The IU StartHere wireless network SSID provides the option to download and run the IU Secure Setup Wizard An Access Control List ACL for students similar to the one used for the campus border filter has been placed on the wireless controllers Web browsing and access to all IU resources is available by default faculty and staff retain full wireless access and are not limited by the student ACL The small number of students who may need access beyond what the ACL allows can request an exception see At IUB and IUPUI how can students have direct network access to databases and or remote desktop Related documents What should I do if I can t connect to IU Secure wireless This is document awws in the Knowledge Base Last modified on 2015 08 19 I need help with a computing problem Fill out this form to submit your issue to the UITS Support Center Please note that you must be affiliated with Indiana University to receive support All fields are required Full name Email address Please provide your IU email address If you currently have a problem receiving email at your IU account enter an alternate email address Relationship to Indiana University Select One Student Faculty member Staff member Affiliate Alumnus Alumna Applicant Emeritus faculty member Parent Retired staff member Other

    Original URL path: https://kb.iu.edu/d/awws (2016-01-01)
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