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  • ITS - Service Desk - umTech - Information Technology Services - University of Memphis
    my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right eNews and Signup Stay up to date with the UofM Parent and Family Events Join us for events held just for you FAQs Have a question We have answers Connect With Us We are here to help you help your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Continue to positively impact American education so every student recieves optimal teaching and learning every day READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Being the first one in my family to attend college READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Service Desk Mission Vision and Values Get Connected Dashboard Discover Opportunities Technology Coach Service Updates Alerts Service Desk Contact List Contact Us Home umTech Information Technology Services Service Desk ITS Service Desk ITS Service Desk Shundra White Director ITS Service Desk 901 678 8117 The Service Desk comprised of the call center Center for Teaching and Learning and Smart Technology Services is committed to the highest level of service for our clients Everything we do from assisting on the phone to working with faculty staff and students in the classroom is focused on providing courteous and effective customer service Robert Rose Local Tech Support Provider II 901 678 3659 Sherita Reid Johnson Quality Assurance Specialist 901 678 2984 Nell Jones Office Associate 901 678 3783 Constance White Administrative Associate II 901 678 3151 Tanya Ware Quality Assurance Specialist 901 678 2468 Service Desk Mission Vision and Values Get Connected Dashboard Discover Opportunities Technology Coach Service Updates Alerts Service Desk Contact List Contact Us Let Us Help Call 901 678 8888 Available Now Chat Live Monday Friday 8 00 am 7 00 pm CDT Ask

    Original URL path: http://www.memphis.edu/umtech/service_desk/servicedesk_contact.php (2015-11-11)
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  • Contact Us - umTech - Information Technology Services - University of Memphis
    Campus Advancing the University s mission in West Tennessee To work with a non profit organization that will allow me to utilize my servant leadership skills and caring ability to further enhance the socioeconomic needs of both domestic and foreign citizens READ MORE fa fa angle right eNews and Signup Stay up to date with the UofM Parent and Family Events Join us for events held just for you FAQs Have a question We have answers Connect With Us We are here to help you help your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Continue to positively impact American education so every student recieves optimal teaching and learning every day READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Service Desk Mission Vision and Values Get Connected Dashboard Discover Opportunities Technology Coach Service Updates Alerts Service Desk Contact List Contact Us Home umTech Information Technology Services Service Desk Contact Us Report an Issue or Request Assistance Account Management Forgot your password Visit our Identity Account Management site to reset you password Contact Us How Call 901 678 8888 or walk in When 24 hours day 7 days week Where Administration Bldg Room 100 8 am 7 pm Monday Friday Email umtech memphis edu Service Requests To request help submit a service request online Service Desk Mission Vision and Values Get Connected Dashboard Discover Opportunities Technology Coach Service Updates Alerts Service Desk Contact List Contact Us Let Us Help Call 901 678 8888 Available Now Chat Live Monday Friday 8 00 am 7 00 pm CDT Ask Tom Search this collection of questions and answers to find solutions to a

    Original URL path: http://www.memphis.edu/umtech/service_desk/contact.php (2015-11-11)
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  • Service - umTech - Information Technology Services - University of Memphis
    your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place To work with a non profit organization that will allow me to utilize my servant leadership skills and caring ability to further enhance the socioeconomic needs of both domestic and foreign citizens READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Continue to positively impact American education so every student recieves optimal teaching and learning every day READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Home umTech Information Technology Services Service Service Support System Information Technology Services is improving the quality of customer service with a new Service Desk Support System effective August 3 2015 Learn more about the new system below What s New New Self Service Portal Get ready for a new self service portal to submit your service requests Mobile Access With the new support system you can report a problem via any mobile device Email Features Log any incident or service request by just sending an email Expect more new features to come SupportSuite umHelpdesk Questions What is the status of SupportSuite On September 17th SupportSuite was decommissioned and all ticket data was moved to Argos reports SuppportSuite Argos report ITS Staff Access Only When will new HD tickets not be allowed in the old system SupportSuite Starting August 3 2015 all end users will submit new HD tickets in the new system Remedyforce How do I receive training on the new Service Support System Register for training today by visiting Learning Curve Questions Concerns Please post any questions you may have about the new system or the current system on our wiki page RemedyForce Updates and Documentation BMC Remedyforce Self Service Navigation and Management BMC Remedyforce Console Navigation and Management Using Salesforce1 Mobile Application to Manage Tickets Creating Reports and Dashboard Reports Upcoming updates To

    Original URL path: http://www.memphis.edu/umtech/service.php (2015-11-11)
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  • Mission, Vision, and Values - umTech - Information Technology Services - University of Memphis
    student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Continue to positively impact American education so every student recieves optimal teaching and learning every day READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters To work with a non profit organization that will allow me to utilize my servant leadership skills and caring ability to further enhance the socioeconomic needs of both domestic and foreign citizens READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Home umTech Information Technology Services Teaching Learning Mission Vision and Values Mission Vision and Values Mission The mission for the Center for Teaching and Learning is to provide instructional technology training in enterprise software and hardware that supports the University s mission of student success To empower the University s community through individual consultations group department trainings hosting emerging technology workshops collaborating on technology issues and researching new and evaluating existing technologies with other campus members Vision Our vision is to connect the community to teaching learning and technology resources that promote student success through engaged and collaborative learning environments Values The Center for Teaching and Learning seeks to provide the community with Technical support that is innovative responsive and creative Customer focus problem solving support and solutions Professional service through trainings webinars and events at all times Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools

    Original URL path: http://www.memphis.edu/umtech/teaching/mission.php (2015-11-11)
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  • Teaching & Learning News - umTech - Information Technology Services - University of Memphis
    We have answers Connect With Us We are here to help you help your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Being the first one in my family to attend college READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Continue to positively impact American education so every student recieves optimal teaching and learning every day READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Home umTech Information Technology Services Teaching Learning Teaching Learning News Teaching and Learning News CTL Faculty Newsletter Fall 2015 What s inside Turning Technologies Accessiblity Update eCourseware Grade Book Checklist and more Previous Issues Spring 2015 Newsletter Fall 2014 Newsletter Meet with a Trainer Tuesdays Meet with a Technology Trainer online every Tuesday from 8 00 am 8 00pm Chat with us Ensemble Video Update Did you know Ensemble Video has a new responsive layout On August 15 2015 Ensemble Video was upgraded to version 4 0 which included the following updates Bulk Delete in the Media Library Bluk upload in the Media Library New grid layout option for browsing content New redesign which brings a responsive user interface For more information about the new features visit our Ensemble Video resource page Center for Teaching and Learning Blog Come explore collaborate and learn with the Center for Teaching and Learning Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty

    Original URL path: http://www.memphis.edu/umtech/teaching/news.php (2015-11-11)
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  • Events Calendar - umTech - Information Technology Services - University of Memphis
    optimal teaching and learning every day READ MORE fa fa angle right eNews and Signup Stay up to date with the UofM Parent and Family Events Join us for events held just for you FAQs Have a question We have answers Connect With Us We are here to help you help your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Home umTech Information Technology Services Teaching Learning Events Calendar Center for Teaching and Learning Events and Training Sessions For a full list of training details and times please view our current training schedule Please register for all training on Learning Curve Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Let Us Help Call 901 678 8888 Available Now Chat Live Monday Friday 8 00

    Original URL path: http://www.memphis.edu/umtech/teaching/events.php (2015-11-11)
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  • eCourseware & Online Support - umTech - Information Technology Services - University of Memphis
    help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Home umTech Information Technology Services Teaching Learning eCourseware Online Support eCourseware Online Course Support eCourseware is the learning management system utilized at the University of Memphis by Desire2Learn The system can be used for creating hosting and editing online learning resources Student Support Instructors will use eCourseware to post class updates syllabus quizzes and assignments To learn more about eCourseware while enrolled as a student at the University of Memphis visit the student support page Faculty Support If you are new to University or need any additional assistance with eCourseware the faculty support page will provide you the tools needed to being a successful professor at the University of Memphis Additional Support For assistance with eCourseware for either faculty or student support contact the umTech Service Desk at 901 678 8888 or submit a service request online RODP Courses R50 RODP Regents Online Degree Program Username and password will be different from your UUID and Password ROCC Support Services Student FAQ Faculty Resources Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates

    Original URL path: http://www.memphis.edu/umtech/teaching/ecoursewae_index.php (2015-11-11)
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  • eCourseware Student Support - umTech - Information Technology Services - University of Memphis
    fa angle right eNews and Signup Stay up to date with the UofM Parent and Family Events Join us for events held just for you FAQs Have a question We have answers Connect With Us We are here to help you help your student Scholarships Financial Aid We can help your student attend the UofM Student Services Resources to help your student succeed Campus Card Add money to your student s card for books and food Give to UofM Your gift to the Parent Fund makes the UofM a better place Most proud of my accomplishment of graduating with a degree in accounting in three years with Summa Cum Laude and Honors READ MORE fa fa angle right Join Now Be True Blue and join the Alumni Association Update Your Information Receive University updates and the Memphis magazine Clubs and Chapters Get involved and stay connected to the UofM Make a Gift Your contribution can make a difference Lambuth Chapter Lambuth Graduates Reconnect with fellow alumni Upcoming Events Mark your calendar for these upcoming events Photo Gallery View annual collections of the Alumni Association Photo Gallery News Stay up to date with Memphis Matters Being the first one in my family to attend college READ MORE fa fa angle right Veterans Resource Center Supporting the transition from military life to civilian life Veterans Benefits and Certifications Learn about Veterans Educational Benefits and Certifications Get Credits Toward your Degree Receive college credit for military experience skills and training Online Degree Programs Top provider of more than 50 online degree programs See his story Vietnam veteran Michael Sasseen completed his degree by earning Experiential Learning Credit ELC from his past experiences authoring a book and working with war veterans with PTSD umTech Information Technology Services Service Support Teaching Smart Tech Students Solutions Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect umServices Overview umApps umBlog umDrive umSurvey umWiki A to Z List CTL Contact List Contact Us Home umTech Information Technology Services Teaching Learning eCourseware Student Support eCourseware Student Support Student Resources Getting Started with eCourseware student use Introduction to eCourseware Video Student Tools to Know Video eCourseware Student Help Guides Additional Resources eCourseware Email Operations Accessing email Composing email messages Searching for an email message Sorting email messages Deleting email messages Using the Dropbox Accessing Dropbox Submitting to a dropbox folder Submitting group work to a dropbox folder Reviewing your dropbox folder submission history Viewing feedback in a dropbox folder How to Check Grades Accessing grades Viewing grades Teaching Learning Mission Vision and Values Teaching Learning News Events Calendar Service Updates Alerts eCourseware and Online Support Overview Student Support Faculty Support Teaching Learning Tools Clickers Turnining Technologies TurnItIn Academic Integrity Respondus umMedia Media Services Overview BlueJeans Ensemble Video iTunes U MediaSite umMeet Adobe Connect

    Original URL path: http://www.memphis.edu/umtech/teaching/ecwstudent.php (2015-11-11)
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