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  • Petey's blog | MIT Center for Civic Media
    at the ODR2015 conference at Pace Law School ODR2015 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution It is cohosted by the National Center for Technology and Dispute Resolution where I am a fellow This liveblog represents a best efforts account not a direct transcript of the lecture presentation and or panel The opening lecture of ODR2015 is delivered by Richard Susskind an independent author speaker and adviser to law firms in house legal departments judiciaries and governments around the world He is President of the Society for Computers and Law IT Adviser to the Lord Chief Justice of England and Wales Chair of the Advisory Board of the Oxford Internet Institute and Chair of the ODR Advisory Group of the Civil Justice Council Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2015 Considering ODR in the Dispute Resolution Paradigm and Its Impact on Lawyers Liveblogging ODR2014 ICT and Environmental Multiparty Disputes Submitted by Petey on June 27 2014 3 12pm I m here at the ODR2014 conference ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution The livestream is here What follows is a best efforts summary of the session Colin introduces Jason Gershowitz Senior Collaborative Technology Associate at the strategic communications and collaboration firm Kearns West and former wilderness camp counselor and Scott Fulton Former General Counsel of the United States Environmental Protection Agency who are here to talk about ODR and the environment Scott starts by saying he s not tech guy he s an environmental lawyer but he s been peripherally affiliated with various ODR folks for many years and he s happy to contribute the conference He offers to provide some context on the possibilities of ODR in environmental disputes Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2014 ICT and Environmental Multiparty Disputes Liveblogging ODR2014 International Developments in ODR Submitted by Petey on June 27 2014 1 41pm I m here at the ODR2014 conference ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution The livestream is here What follows is a best efforts summary of the session The first panel on day three of ODR2014 has an internationalist perspective moderated by Amy Schmitz a Professor at the University of Colorado Law School She introduces Julia Salasky an associate legal officer at the United Nations She works with UNCITRAL a core legal body of the UN that formulates and regulates international trade Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2014 International Developments in ODR Liveblogging ODR2014 ODR and Reputation Systems Submitted by Petey on June 26 2014 6 56pm I m here at the ODR2014 conference ODR2014 is the annual

    Original URL path: https://civic.mit.edu/blog/petey (2016-04-29)
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  • Liveblogging #ODR2015: Re-designing Processes for the Future | MIT Center for Civic Media
    COO of Modria and former head of dispute resolution at eBay PayPal Modria spun out of eBay a few years ago with the goal of integrating eBay PayPal style dispute resolution into any system or service from peer economy companies to courts and municipalities Colin says that he talks fast and is going to talk even faster because he has a lot to say so apologies in advance from your author And he intends to talk about where the future of ODR is going For eCommerce says Colin ODR is not ADR alternative dispute resolution it s the ONLY dispute option eBay had 60 million disputes which sounds like a big number but there are 700 million ecommerce disputes globally today and in two years Modria predicts there will be 1billion At this scale you can only solve disputes with the aid of new technology Colin s words my marks Everyone hates customer support Colin says customers reps and c level executives The current model is the complaint model where every interaction is modeled as a tug of war between customer and business But really what we re trying to do at Modria says Colin is solve problems and we are all on the same team This is a 30billion problem At eBay and Paypal they found that customers would rather lose a dispute quickly than win it over a long period of time and Colin says that as they talk to more companies they find that these kind of dynamics hold true He references his paper Quantifying the Economic Benefits of Effective Redress Large E Commerce Data Sets and the Cost Benefit Case for Investing in Dispute Resolution Traditional concepts of procedural justice care about speed but they don t care about speed enough And the concept of dispute

    Original URL path: https://civic.mit.edu/blog/petey/liveblogging-odr2015-re-designing-processes-for-the-future (2016-04-29)
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  • Liveblogging #ODR2015: What does it mean to Incorporate ODR into Court Practice and Procedure: A Comparative Approach | MIT Center for Civic Media
    Prof Alberto Elisavetsky Director of Online Dispute Resolution Latinoamerica who will be talking about ODR the judiciary in Latin America First up is Betsy who discusses her career in alternative dispute resolution which lately has been in technologically mediated forms for many years leading up to a 2013 report that proposed a pilot platform that would help mediate consumer disputes in the state of New York The pilot project would be designed to assess the suitability of ODR for consumer debt litigation which is especially high volume and may be more amenable to electronic mediation than other categories of dispute and while not mandatory is assumed participation There is no fee and once a case is initiated a mediator is appointed parties are notified and allowed to upload documents chat with mediators and counterparties about possible resolutions If the pilot succeeds in this context the task force will investigate whether and how the model can be expanded to more categories of disputes They hope to launch the pilot in this calendar year Next up is Graham who reminds the audience that the EU wide ODR platform should be launching in the UK next month According to the European Commission consumers who encounter a problem with an online purchase will be able to submit a complaint online through the ODR platform in the language of their choice The ODR platform will notify the trader that a complaint is lodged against him The consumer and the trader will then agree on which ADR entity to use to solve their dispute When they agree the chosen ADR entity will receive the details of the dispute via the ODR platform Graham is an advisor to Modria an ODR platform spun out from the eBay buyer seller dispute codebase and he notes that the top judge in the UK has argued that the courts can learn from eBay The goals of systems like Modria Graham says is what its founder Colin Rule like your author a fellow at NCTDR calls rough justice where rough is meant in the sense of approximate good enough for the real needs of everyday people who are underserved and overcharged by traditional legal processes Graham discusses how as part of this ODR process the EU has been trying to reconceptualize what access to justice means and what processes institutions and standards are required in order to achieve the end goal Next up is Jeff who will be talking about the tech for justice hackathon run by the Internet Bar Association in Austin this past February According to the IBO This legal hackathon gathered programmers lawyers technologists UI UE designers public and private sector organizations and government agencies to tackle how to allow EVERYONE to avail themselves of our justice system or to find methods of achieving informal justice With buy in and support from leadership of the Texas state legal system the hackathon put shoulder to shoulder those working on the frontlines of access to justice for the poor and

    Original URL path: https://civic.mit.edu/blog/petey/liveblogging-odr2015-what-does-it-mean-to-incorporate-odr-into-court-practice-and (2016-04-29)
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  • Liveblogging #ODR2015: Considering ODR in the Dispute Resolution Paradigm and Its Impact on Lawyers | MIT Center for Civic Media
    hockey player means to skate to not where the puck is but to where the puck is going to be Susskind asks where the technology and the disputes are going to be in 2020 He tells the story of a Black and Decker training course where new executives are presented with a picture of a power drill and asked if that is what B D sells After they agree they are shown a picture of a hole in the wall and said no what we sell is this because this is what our customers want not the tool but the end result Susskind says that lawyers judges mediators exist for social purposes but we need to rethink the tools by which we achieve those purposes and be open to new configurations institutions and strategies In England and Wales Susskind says almost all dispute resolution systems are too costly slow forbidding unintelligible and combative and are out of step with the sorts of systems that citizens are accustomed to encountering in other modes of life What sense does it make Susskind asks to have something bad happen and 8 months later assemble in a wood paneled room surrounded by people wearing wigs and have to pay 10x the original cost just to have it resolved In 1996 Susskind wrote a book about the legal profession and technology where he predicted that lawyers would one day communicate by email with the clients For this he was censured by the law and society association in England and told that he ought not speak in public lest he do damage to their profession 20 years on it has become obvious that electronic communication for certain subjects in certain contexts has become indispensable to the legal profession as have other modes of e g electronic research Susskind runs through a litany of examples of technological progress from semiconductors to cellphones to Twitter to IBM s Watson He describes a new hyperrealistic form of teleconferencing he s tested at Oracle wherein he found himself offering a virtual colleague actual tea And the incredible thing to keep in mind says Susskind is that those kinds of mediating technologies are right now the worst they will be going forward Susskind offers another 20 year prediction that by 2035 for most people and most legal problems the solution will just be to sit down in front of Watson for law for a chat and resolution And that Watson Susskind predicts will not only have the knowledge of the one that competed on Jeopardy but the affective intelligence to offer the kind of emotional counseling and support that a lawyer or mediator in principle provides However improbable this seems Susskind sugggests it is far more likely than the status quo continuing for another few decades Susskind quotes a famous story from Kafka which has served as a shibboleth for dispute resolution for decades and was in the introduction to your author s undergraduate textbook in the field of legal studies

    Original URL path: https://civic.mit.edu/blog/petey/liveblogging-odr2015-considering-odr-in-the-dispute-resolution-paradigm-and-its-impact-on (2016-04-29)
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  • Liveblogging #ODR2014: ICT and Environmental/Multiparty Disputes | MIT Center for Civic Media
    by saying he s not tech guy he s an environmental lawyer but he s been peripherally affiliated with various ODR folks for many years and he s happy to contribute the conference He offers to provide some context on the possibilities of ODR in environmental disputes The old world of environmental disputes Scott says was all about what the government has done or has not done and those regulations which it promulgated and policed These processes are slow moving resource intensive and reactive He contrasts this against an emerging new world animated by a general sense that governments are failing at implementing their preferred environmental regimes and as such basic environmental protections are not realized The reality Scott says is usually that the people who are the lowest run on the economic ladder are on the highest rung of the pollution latter and countries including America continue to struggle with this distributive injustice Meanwhile there has been a rise of private governance by which companies set and nominally strive to meet certain goals for being green The battles now are definitional Scott says about what constitutes greenness who has standing to file a dispute etc and public relational for which social media constitutes one of the most important fronts Brand conscious companies are aware of how quickly a local problem can metastasize into a global reputation dilemma Among the disputes Scott sees in this arena are conflicts about greenwashing unresolved civil penalty claims and community access to public and private environmental data Scott has been theorizing a Better Environment Through Community Information BETCI project which would deploy distributed citizen owned air water sensors and develop systems which aggregate distill and push these data to interested receptors for this last point Next up is Jason who is interested in thinking

    Original URL path: https://civic.mit.edu/blog/petey/liveblogging-odr2014-ict-and-environmentalmultiparty-disputes (2016-04-29)
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  • Petey | MIT Center for Civic Media
    ODR2014 International Developments in ODR Petey s blog Liveblogging ODR2014 ODR and Reputation Systems Submitted by Petey on June 26 2014 6 56pm I m here at the ODR2014 conference ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution The livestream is here What follows is a best efforts summary of the indicated session Next up is Eric Goldman a Professor of Law at Santa Clara University School of Law and director of the school s High Tech Law Institute Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2014 ODR and Reputation Systems Petey s blog Liveblogging ODR2014 The Developing Field of Online Dispute Resolution Submitted by Petey on June 26 2014 1 52pm I m here at the ODR2014 conference ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution The livestream is here Day 2 of ODR2014 opens with an address slides from Ethan Katsh the Director of the National Center for Technology and Dispute Resolution and my undergraduate thesis advisor Ethan is considered by many to be the father of the field of Online Dispute Resolution although he begins his talk disclaiming the title by describing the many other people who contributed to it Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2014 The Developing Field of Online Dispute Resolution Petey s blog Liveblogging ODR2014 Dealing with Online Bullying and Harassment Submitted by Petey on June 25 2014 6 43pm I m here at the ODR2014 conference ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and

    Original URL path: https://civic.mit.edu/users/petey?page=1 (2016-04-29)
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  • Petey | MIT Center for Civic Media
    ODR2014 is the annual meeting of the Online Dispute Resolution Forum an international assembly of lawyers mediators technologists and others who care about technology and dispute resolution The livestream is here and embedded below Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR2014 Opening Panels on the Collaborative Economy and Dispute Resolution Petey s blog Mapping Banned Books in Massachusetts We Asked Every Public School And Library In The State About Banned Books And Here s What They Said Submitted by Petey on October 25 2013 10 35am TLDR This post describes the history process findings and caveats of our recently conducted FOIA campaign of 1 300 public schools and libraries in the state of Massachusetts You should also check out companion pieces in the Boston Globe which has an overview of the project and our research partner MuckRock which dives more deeply into some of the more interesting results Google Plus One Tweet Widget Facebook Like Read more about Mapping Banned Books in Massachusetts We Asked Every Public School And Library In The State About Banned Books And Here s What They Said Petey s blog A Brief Guide To User Generated Censorship Submitted by Petey on July 19 2013 3 29pm This post is a brief overview of my master s thesis In June 2011 as heat and hardship both beat down on Britain progressive activists proposed a general strike to protest austerity measures They created a website at J30Strike org posted information about the strike and launched a publicity campaign through social media focusing especially on sharing links through Facebook It s easy to understand why Facebook s News Feed does more than just capture and redistribute eyeballs like the front page of a major newspaper it also articulates an agenda assembling a summary

    Original URL path: https://civic.mit.edu/users/petey?page=2 (2016-04-29)
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  • Petey | MIT Center for Civic Media
    from her master s thesis investigating whether ODR increases consumer access to justice in Quebec Like many here at the conference she accepts the premise that ODR is helpful for consumers and has shifted the focus of her study to modes of delivery Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR 2013 Student Panel Petey s blog Liveblogging ODR 2013 ODR Beyond e Commerce Submitted by Petey on June 17 2013 4 54pm Today and tomorrow I ll be liveblogging from the 2013 Online Dispute Resolution Conference in Montreal As with all liveblogs this is a best efforts summary of the panel all insights are the panelists and any errors are my own The next panel is Beyond eCommerce moderated by Jeff Aresty featuring Marie Claude Asselin Graham Ross and Colin Rule My friend Colin Rule leads off the panel with a talk titled Workflow Process Management The Next Frontier for ODR Colin was formerly the director of eBay and PayPal s ODR system for nearly a decade and now is the CEO and cofounder of Modria a software as a service platform for dispute resolution Google Plus One Tweet Widget Facebook Like Read more about Liveblogging ODR 2013 ODR Beyond e Commerce Petey s blog Liveblogging ODR 2013 The Side Effects of ODR Technology on ADR Processes Submitted by Petey on June 17 2013 3 09pm Today and tomorrow I ll be liveblogging from the 2013 Online Dispute Resolution Conference in Montreal As with all liveblogs this is a best efforts summary of the panel all insights are the panelists and any errors are my own The next panel is The Side Effects of ODR Technology on ADR Processes moderated by Ethan Katsh featuring Jean Francois Roberge Bill Warters and Orna Rabinovich Einy Google Plus

    Original URL path: https://civic.mit.edu/users/petey?page=3 (2016-04-29)
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