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  • Undergraduate Opportunities
    Undergraduate Opportunities Undergraduate Summer Programs Undergraduate Funding Sources Back to National Funding Sources Last modified November 5 2004

    Original URL path: http://www.sfsu.edu/~seo/pages/UGopp.html (2016-02-13)
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  • Student Concerns and Complaints - Steps - Questions
    in a single sentence That way others can understand it and may be able to help you to solve it quickly or help you to figure out who can Back to top What do you want to happen Before you can get the result you want you need to know exactly what that is Venting may make you feel better but it s unlikely to make a difference If you want someone to take action you need to be prepared to say just what to do There s no point in demanding apologies and punishments either because that just leads to power struggles Besides asking for change and making that happen is much more satisfying EXAMPLE You get a grade that s lower than you think you deserve You need to be able to say what you think your final grade should be To figure that out you might have to go back to all the grades you got in that class and look at the grading info on the syllabus But once you did that you could go beyond griping to maybe actually getting a different grade EXAMPLE You feel mistreated and want to make sure that doesn t happen again Maybe you can t rewrite history to make things better for yourself but you don t want history to repeat itself either Staging a confrontation isn t likely to help Instead you want to suggest a more fair way to handle a situation like yours the next time around Back to top Who should you talk to Just follow this link The problem solving pathways shows the right person to talk to depending on what kind of complaint or concern you have You can solve most problems quickly just by talking with the right person first If that

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/steps/questions.html (2016-02-13)
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  • Student Concerns and Complaints
    TIP It s bad form to put faculty and staff you know on the spot by complaining to them about a co worker Even though you may have a comfortable relationship with someone there s nothing they can do besides refer you to the 1st contact person you should talk to anyway It could be awkward and even risky for them to violate confidentiality and professional standards by discussing the other person s behavior with you Back to top Collect the info you need The person you talk to will want all the details Of course those can be hard to remember when you re stressed So it would help to collect papers check dates and jot down notes about whatever you want to talk about If you ve already had some related conversations be sure to keep track of when you spoke and the person s title or role EXAMPLE You get a grade that s lower than you think you deserve Plan to bring in all of your papers other homework and tests along with any grades or comments you got back Bring in the syllabus and assignment handouts that you have too Depending on the situation it also might help to bring in other info about absences or whatever might apply EXAMPLE You feel mistreated and want to make sure that doesn t happen again If you can write out exactly what happened including who said or did what when and where If doing that might make you too uncomfortable then you might share these details with a friend who could write things down for you You may end up finding out that getting your story down in black and white ends up making you feel better more in control Back to top Write your own script

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/steps/actions.html (2016-02-13)
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  • Student Concerns and Complaints - Steps - Conversations
    number and class info TIP Bring someone else to observe but you should speak for yourself If you re nervous about a meeting it might help to have someone else come with you to take notes and to provide moral support But if that person is also taking your side and jumping into the conversation then the person you re there to speak with may feel ganged up on or just not be as open If more than one person has a problem you still want to try to solve yours alone not get everyone else s mixed in because your problems probably aren t identical so each might need its own solution TIP Show up on time or call in advance to cancel Being considerate can set the stage for a successful meeting of the minds Being rude about the other person s time may make it hard for that person to feel sympathetic about your problem Back to top Talk AND listen Remember that there are always two sides to every story You want dialog not an argument so be ready to start out by explaining your position and request but don t try to dominate the conversation Sometimes you might find that a rule or policy prevents you getting exactly the outcome that you have in mind But some discussion may lead to another solution TIP Don t expect to get the answer you want immediately Be ready to hear about alternatives and understand why the other person may want to negotiate or compromise Being patient can have its rewards TIP Let the other person know what paperwork you have You don t want to get into a he said she said exchange if you can help it Sharing this info also will encourage the other person to take your problem seriously Having paperwork may also demonstrate your intent to pursue the concern at higher levels if you don t reach a satisfactory resolution TIP Allow the other person some time to respond Whether the person you re talking to is surprised by what you have to say or was expecting to hear it you still need to allow some time for whatever is your take on things to sink in So after briefly explaining your problem and what you d like to see happen invite the other person to respond Back to top Take notes Remembering what s been said may be harder than you think A problem solving conversation can be stressful so taking notes also can help to keep you calm and prevent the conversation from moving more quickly than might be comfortable for you Seeing you taking notes also may encourage the person to take the conversation more seriously If you take your problem to the next level you ll need to give a full report The first thing you re likely to be asked is what the previous person had to say Having notes will reassure the next person you speak to

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/steps/conversations.html (2016-02-13)
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  • Student Concerns and Complaints - Steps - Follow up
    Holloway Avenue San Francisco CA 94132 Student Services Building Room 403 Last Update 10 06 2014 Informal problem solving steps Then follow up Follow the informal pathway as far as it goes The system is set up to work for everyone Obviously you want your rights respected Of course anyone else involved wants the same That s why progress has to be step by step so that no one else gets to decide things without everyone affected having their say TIP Let the person you spoke with first know that you re taking the next step This is a courtesy you d want to know in advance if someone was going to complain about something that you did or decided right It s also pragmatic The other person will then start collecting their own info early so when asked to respond the answers will be ready That could get your problem solved faster Back to top Reality check your expectations Knowing how others hear you may help you to re think your goals Reflect back on your conversation with an open mind Do you now better understand the other person s point of view Are you sure that the resolution you have in mind would seem to be fair all around Is it still necessary TIP Don t let your ego waste your precious time Sometimes we all can get a little invested in how right we are But you ll want to think through the costs in energy and emotional attention of pursuing a concern as far as you could Is it worth it If so go for it If not you don t need to make your choice not to go further feel like a defeat After all being practical is a sign of maturity Back to top

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/steps/followup.html (2016-02-13)
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  • Student Concerns and Complaints - Steps - Move on
    Monday Friday 8am 5pm E mail vpsaem sfsu edu Phone 415 338 2032 Fax 415 338 0900 Address 1600 Holloway Avenue San Francisco CA 94132 Student Services Building Room 403 Last Update 10 06 2014 Informal problem solving steps Finally move on Practice prevention Look for the learning experience However your concern or complaint got solved or didn t you can congratulate yourself on having the skillfulness and patience to work through the system Ideally you ll be able to sum up for yourself some of what you ve learned in order to avoid future problems of the same type or at least maybe to address them more effectively and efficiently early on Apply your problem solving skills Next time this all will be easier Of course it s possible that you may end up with new concerns or complaints down the road Or maybe your friends here will face problems that are similar to the one that you ve now figured out Knowing what it takes to deal with whatever comes up should help you to be a good resource for others while you re here Knowing how to handle your own issues on your own also should help you outside the university especially after you graduate when you end up working somewhere that has its own problem solving pathways Back to top Maintain positive relationships Be prepared to meet again Although this is a big university the part that you circulate in may be smaller So chances are that you may continue to see the folks you talked to in the course of trying to address your concern or complaint You don t want to be worrying every time you step out the door about how that will go so it might be helpful to think ahead about

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/steps/moveon.html (2016-02-13)
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  • Student Concerns and Complaints - Pathways - Academic
    Advising Bursar Graduate Division Library Contact Hours Monday Friday 8am 5pm E mail vpsaem sfsu edu Phone 415 338 2032 Fax 415 338 0900 Address 1600 Holloway Avenue San Francisco CA 94132 Student Services Building Room 403 Last Update 10 06 2014 Problem solving pathways Academic Academic concerns or complaints Grading Course prerequisites requirements and status Major minor advising and requirements Bachelor s degree advising and requirements Graduate degree advising and requirements Grading problem solving pathway BEFORE YOU BEGIN read the Grade Appeal Practices and Procedures Policy S04 230 1st Contact Instructor 2nd Contact Department Chair locate by using the department directory 3rd Contact College Dean locate by using the department directory Back to top Course prerequisite requirements and status problem solving pathway BEFORE YOU BEGIN read the official course description section in the University Bulletin 1st Contact Instructor 2nd Contact Department Chair locate by using the department directory 3rd Contact College Dean locate by using the department directory Back to top Major minor advising and requirements problem solving pathway 1st Contact Major minor advisor 2nd Contact Department Chair locate by using the department directory 3rd Contact College Dean locate by using the department directory Back to top Bachelor s

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/pathways/academic.html (2016-02-13)
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  • Student Concerns and Complaints - Pathways - Student Services
    Resources Select a Link Select a Link Student Right to Know Future Students Class Schedule Search MySFSU inside SF State Advising Bursar Graduate Division Library Contact Hours Monday Friday 8am 5pm E mail vpsaem sfsu edu Phone 415 338 2032 Fax 415 338 0900 Address 1600 Holloway Avenue San Francisco CA 94132 Student Services Building Room 403 Last Update 10 06 2014 Problem solving pathways Student Services Student Services concerns or complaints University registration records and regulations Financial Aid University Housing Other University student services for example Career Center Health Center Library and other nonacademic offices or support service programs University registration records and regulations problem solving pathway BEFORE YOU BEGIN read the official general policies and procedures section in the University Bulletin 1st Contact One Stop Student Services Center Student Services Building 2nd Contact Dean of Undergraduate Studies or Dean of Graduate Studies Back to top Financial Aid problem solving pathway BEFORE YOU BEGIN read the official student financial aid information section in the University Bulletin 1st Contact Office of Student Financial Aid 2nd Contact Student Affairs Back to top Housing problem solving pathway BEFORE YOU BEGIN read the official student housing and residential services information in the University

    Original URL path: http://www.sfsu.edu/~vpsa/complaints/pathways/support.html (2016-02-13)
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