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  • Welcome to IT Services | IT Services
    documents Publish a website Arrange a video conference Get IT training Get Help Submit a HelpSU request Frequently Asked Questions Training Opportunities Status Metrics Report accessibility issues Security Secure Computing Mobile Device Management Whole Disk Encryption Computer Security Patch Power Management Sophos Anti Virus for Windows Sophos Anti Virus for Mac Stanford Desktop Tools for Windows Stanford Desktop Tools for Mac About Us Welcome to IT Services I want to Set up two step authentication Create a SUNet ID Connect to the network Get software Set up email Make a call Check voicemail Select a cell phone Secure my data Store files and data Back up files and data Manage documents Publish a website Arrange a video conference Get IT training Accounts Access Backup Storage Communications Desktop Computing Support Email and Calendar Help Training Networks Connectivity Research Computing Security Servers Data Software Business Applications Web Collaboration View all services No front page content has been created yet Announcements Sep 3 Amazon Web Services AWS Enterprise Agreement Sep 2 Free Video Conferencing BlueJeans now available Jul 30 Stanford ID cards get new look View all announcements Security Resources Stronger SUNet passwords required Information Security Mandates New Minimum Security Requirements Security Requirements

    Original URL path: http://itservices.stanford.edu/ (2014-09-23)
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  • Services | IT Services
    consulting server hosting system administration and data storage services Security includes desktop and mobile device management antivirus disk encryption and more Servers Data includes centralized server hosting system administration virtual servers and databases Software Business Applications includes software distribution and licensing and service ordering Web Collaboration includes WWW hosting document management blogs wikis IM survey and form tools and more A to Z Account and Access Services Accounts and Passwords AFS Andrew File System Answers Stanford KnowledgeBase Authentication Kerberos Authentication Shibboleth Authentication WebAuth Automated Call Distribution ACD eACD Backup CrashPlan PROe Backup and Recovery Services Backup Disk Based Replication Backup Server BaRS BaRS Backup and Recovery Service Bible Sheets CNSCAD Bigfix Tivoli Endpoint Management Blogs WordPress Cable TV Cardinal Cable Calendar Call Recording CGI web scripts and programs Communication Services for Faculty and Staff Computer Purchase Program Apple Computer Purchase Program Dell Computer Purchase Program Lenovo Computer Security Patch and Power Management Contract Support Computer Resource Cons Contract Support On call Services Contract Support Server Support Course Support CrashPlan PROe Backup Custom Storage Database Administration Desktop Configuration Management DCM Device Enrollment Directory LDAP Directory StanfordWho Disk Based Replication Document Management Box Email Email Secure Email Encryption Whole Disk SWDE Encryption Whole Disk SWDE Essential Stanford Software ESS Exchange Mailbox File and Data Storage Services Forms Web Forms Service Google Apps at Stanford Help Services ID Cards Campus Card Services ID Cards Readers and Access Control Systems Individual and Group File Storage Instant Messaging Internet TV Cardinal Internet TV iPad Loaner Program Kerberos LDAP Linux System Administration Load Balancer Mailing Lists Mailman Managed Antivirus Managed Desktop Metrics Dashboards Mobile Device Management MDM Mobile Device Services Multi factor Authentication MySQL Database Hosting Net to Switch NetDB Network Access Control SUNAC Network Connections Network Information for IT Providers Network Self Registration SNSR Online

    Original URL path: http://itservices.stanford.edu/services (2014-09-23)
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  • Accounts & Access | IT Services
    Stanford community and password is required to access most of these services https itservices stanford edu service accounts Authentication Kerberos See Kerberos https itservices stanford edu service kerberos Authentication Shibboleth See Shibboleth https itservices stanford edu service shibboleth Authentication WebAuth See WebAuth https itservices stanford edu service webauth Directory LDAP See LDAP https itservices stanford edu service directory Directory StanfordWho See StanfordWho https itservices stanford edu service stanfordwho ID Cards Campus Card Services The Campus Card serves as an identification card an electronic key and a debit card allowing you to enter and access secured facilities exercise privileges to which you are entitled and make purchases against funds deposited in a StanfordCardPlan account https itservices stanford edu service campuscard ID Cards Readers and Access Control Systems Departments and facilities on campus use Lenel and CSGold card reading systems on doors turnstiles and elevators to control access to buildings and rooms Card readers include the familiar swipe type as well as proximity readers https itservices stanford edu service idcardservices Kerberos Kerberos is the heart of Stanford s campus wide network security infrastructure and is integral to the authentication services provided by components of Essential Stanford Software esp Stanford Desktop Tools and by Stanford WebAuth https itservices stanford edu service kerberos LDAP Stanford uses OpenLDAP Lightweight Directory Access Protocol software to enable the searching and browsing of directory information in its central information systems Without the OpenLDAP Directory Service web based systems like Stanford You and Axess would be unable to connect Stanford users to their personal or group information https itservices stanford edu service directory Multi factor Authentication See Webauth https itservices stanford edu service webauth Ordering IT Services Services provided by Information Technology Services are ordered through the OrderIT online portal https itservices stanford edu service orderit Shibboleth Shibboleth is a federated authentication system that allows Stanford users to authenticate securely using their SUNetID to some services at non Stanford sites It also allows web servers at Stanford to authenticate users from some non Stanford institutions using the users local authentication credentials https itservices stanford edu service shibboleth Sponsorship Faculty or staff may sponsor someone for computing services as long as the person to be sponsored meets basic eligibility requirements Some sponsored services or resources carry a monthly charge For these services the sponsor must have expenditure authority for a current University account Other services are free and require only that the sponsor be regular faculty or staff Sponsorships are maintained via the Sponsorship Manager web application https itservices stanford edu service sponsorship StanfordWho Stanford People and Organization Search also known as StanfordWho is the web application that allows you to search the Stanford directory of faculty staff students and sponsored affiliates at Stanford University and Medical Center Contact and organization information is presented https itservices stanford edu service stanfordwho Two step Authentication See Webauth https itservices stanford edu service webauth VPN Virtual Private Network Stanford s VPN service allows any Stanford affiliate to connect to SUNet remotely from any

    Original URL path: http://itservices.stanford.edu/services/category/accounts-access (2014-09-23)
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  • Backup & Storage | IT Services
    web site and linked files are hosted It supports storing public data on AFS at Stanford or restricted or prohibited data on Secure AFS at Stanford https itservices stanford edu service afs Backup CrashPlan PROe See CrashPlan PROe https itservices stanford edu service crashplanproe Backup and Recovery Services A variety of file and data backup solutions are available for desktop computers and servers AFS is backed up daily free of charge Backup for other services is by subscription Charges apply https itservices stanford edu service backup Backup Disk Based Replication See Disk Based Replication https itservices stanford edu service diskreplication Backup Server BaRS See BaRS Backup and Recovery Service https itservices stanford edu service bars CrashPlan PROe Backup CrashPlan PROe is a centrally managed automatic backup solution for desktops and laptops CrashPlan PROe is simple to use highly efficient and very secure It allows you to take control of your backups accessing your data anytime via mobile device web browser or desktop client https itservices stanford edu service crashplanproe Custom Storage Custom storage can be set up for high performance computing and large research data files University IT will work with clients vendors and other Stanford IT organizations to create and or coordinate the fastest most secure and most cost effective solutions for emerging technology solutions https itservices stanford edu service storage custom Disk Based Replication Disk Based Replication uses an active storage disk system to back up and recover files https itservices stanford edu service diskreplication Document Management Box Stanford provides document management and collaboration through a partnership with box com Box is an easy to use platform that is integrated into Stanford s infrastructure https itservices stanford edu service box File and Data Storage Services See Storage Services https itservices stanford edu service storage Individual and Group File Storage Individual Group File Storage provides standard ways to share files across intranets and the Internet By using a remote file access protocol that is compatible with the way applications already share data on local disks and network file servers this service enables collaboration on the Internet Individual Group File Storage is optimized to support slower speed connections https itservices stanford edu service storage file Online Archive Storage The Online Archive Storage service reliably retains large volumes of data over a long period of time at low cost Storage is available from 1 to 90 terabytes in 1 terabyte increments https itservices stanford edu service archivestorage Secure AFS Shared AFS file storage space for non public data https itservices stanford edu service secureafs Secure Individual Group File Storage Secure Individual Group File Storage provides a method of transmitting and storing Restricted and Confidential Data Individual and group accounts are available to faculty and staff Anyone using the Individual Group Secure File Storage service must have Stanford Whole Disk Encryption SWDE installed and encrypt their laptop or desktop computer and must use the Stanford Virtual Private Network VPN or Stanford Network Access Control SUNAC while transmitting files https itservices stanford edu

    Original URL path: http://itservices.stanford.edu/services/category/backup-storage (2014-09-23)
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  • Communications | IT Services
    ensure quality control verify orders reconstruct incidents and ensure regulatory compliance https itservices stanford edu service callrecording Communication Services for Faculty and Staff University IT provides a full range of enterprise grade telephone voice messaging mobile wireless and advanced call management services https itservices stanford edu service communications Internet TV Cardinal Internet TV Live on campus streaming of broadcast television channels Stanford and regional sporting events and a variety of entertainment channels For students only https itservices stanford edu service philo Mobile Device Services Stanford contracts with AT T Sprint and Verizon to provide cellular phone services for faculty and staff professional needs University and Hospital departments can charge services to their department account For personal purchases faculty and staff are eligible for Stanford employee discounts https itservices stanford edu service mobiledevice Paging Services Medical Center The Stanford Paging System is available to faculty staff and students affiliated with the Stanford Medical Center Services supported by the system include SmartPage a web based tool for sending pages and looking up pager IDs https itservices stanford edu service paging Pocket Phones Medical Center Pocket Telephones play an important role in the Hospital Medical Center setting where cell phone use is not allowed The pocket telephone functions as a mobile desk phone allowing Medical Center personnel to place and receive calls on their Stanford telephone number while away from their desk https itservices stanford edu service mobiledevice pocketphone Residential Communication Services Information about telephone voice mail cable TV and internet services for Olmsted Terrace Stanford West and Welch Road Apartments https itservices stanford edu service residential Telephone Service for Students For a quarterly communications fee Stanford provides phone service including the telephone itself in every residence https itservices stanford edu service phone students Telephone Services for Faculty and Staff Stanford s in

    Original URL path: http://itservices.stanford.edu/services/category/communications (2014-09-23)
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  • Desktop Computing & Support | IT Services
    Stanford web site complements the Purchase Program it is a web site where Stanford students faculty and staff can find links to the specially negotiated purchasing deals hardware software information system and security news and support resources and documents https itservices stanford edu service purchaseapple Computer Purchase Program Dell In cooperation with the University Purchasing Office University IT participates in campus wide agreement negotiations and special to Stanford product and bundles selection The Dell at Stanford web site complements the Purchase Program it is a web site where Stanford students faculty and staff can find links to the specially negotiated purchasing deals hardware software information system and security news and support resources and documents https itservices stanford edu service purchasedell Computer Purchase Program Lenovo In cooperation with the University Purchasing Office University IT participates in campus wide agreement negotiations and special to Stanford product and bundles selection The Lenovo at Stanford web site complements the Purchase Program it is a web site where Stanford students faculty and staff can find links to the specially negotiated purchasing deals hardware software information system and security news and support resources and documents https itservices stanford edu service purchaselenovo Computer Security Patch and Power Management See BigFix Tivoli Endpoint Management https itservices stanford edu service bigfix Contract Support Computer Resource Cons Computer Resource Consulting CRC provides for fee computer server support to Stanford schools departments and institutions CRC offers clients the time and cost saving advantages of having their own departmental IT support without having to manage IT staff themselves https itservices stanford edu service contract support Contract Support On call Services On call Services provides support for the desktop server network hardware and software needs of departments and faculty staff individuals On call consultants deliver rapid response informed expertise and consistently high quality technical solutions https itservices stanford edu service oncall Desktop Configuration Management DCM Desktop Configuration Management DCM is a service offering from IT Services for use by technical support staff It enables departments to standardize the configuration settings on their desktop computers using an automated process This service is available for both Windows and Macintosh desktop computers https itservices stanford edu service dcm Encryption Whole Disk SWDE The Stanford Whole Disk Encryption service is for both Windows and Macintosh desktop and laptop computers This service will secure data using standard NIST approved encryption of the computer hard disk Once installed all files are automatically encrypted The data is protected at rest as long as the hard disk is password protected https itservices stanford edu service encryption wholedisk Encryption Whole Disk SWDE The Stanford Whole Disk Encryption service is for both Windows and Macintosh desktop and laptop computers This service will secure data using standard NIST approved encryption of the computer hard disk Once installed all files are automatically encrypted The data is protected at rest as long as the hard disk is password protected https itservices stanford edu service encryption wholedisk Help Services The Stanford IT Help Desk is the University

    Original URL path: http://itservices.stanford.edu/services/category/desktop-computing-support (2014-09-23)
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  • Email and Calendar | IT Services
    some schools and departments Email and Calendar service is provided through Zimbra for the rest of campus Calendar General calendar related topics and instructions including links to Stanford Calendar and the University Events Calendar https itservices stanford edu service emailcalendar calendar Email An Stanford email account is one of the benefits of a regular full service SUNetID Your campus email is hosted on Zimbra Google Apps or Exchange as determined by your affiliation with the University You can access your email account via the web or configure a mobile device or Stanford supported email program to work with Stanford s email system https itservices stanford edu service emailcalendar email Email Secure Email The Secure Email service is designed for members of the Stanford community who plan to use email to transmit Protected Health Information PHI in accordance with the HIPAA guidelines The most frequent use of this service will be from the Stanford School of Medicine https itservices stanford edu service secureemail Exchange Mailbox Microsoft Exchange is a sophisticated messaging tool platform that provides rich and efficient access to email calendars contacts and tasks https itservices stanford edu service exchange Google Apps at Stanford Google Apps for Education provides email calendar chat document management group and site support for undergraduates at Stanford Faculty staff and graduate students have access to Google document management groups and sites https itservices stanford edu service googleapps Mailing Lists Mailman Email distribution services allow you to set up a mailing list addressed as listname lists stanford edu You can manage lists via a web based tool that allows you to view your lists request new lists add remove members approve subscription requests and change list properties https itservices stanford edu service mailinglists Shared Email A shared email account allows a group of people to share

    Original URL path: http://itservices.stanford.edu/services/category/email-and-calendar (2014-09-23)
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  • Help & Training | IT Services
    Us Help Training IT Services provides support for IT issues by email phone and through an online knowledgebase The Stanford community can register for courses and programs on a variety of computing topics and may be eligible to rent training facilities Answers Stanford KnowledgeBase Stanford Answers is a centrally hosted web knowledgebase service that provides members of the Stanford community with easy access to consulting solutions and self help information about desktop computing and other information technology topics https itservices stanford edu service stanfordanswers Help Services The Stanford IT Help Desk is the University s central support service for IT especially in the areas of systems trouble network connectivity and the use of supported desktop applications Essential Stanford Software The Help Desk teams provide two stages of support to faculty staff and students an attempt to resolve problems or answer questions within ten minutes or if quick resolution is not appropriate or achievable assignment to a consultant for in depth assistance https itservices stanford edu service help Training Technology Training Services Tech Training provides the Stanford Community with learning opportunities that span the entire computing spectrum Curricular programs range from enrollment based in classroom and online courses to on demand

    Original URL path: http://itservices.stanford.edu/services/category/help-training (2014-09-23)
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