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  • NextGen Michigan
    changing the university s IT service approach and investing in the Next Generation of technology LMS Pilot As part of the Unizin consortium the university is piloting a new learning management system this fall Read More Goal and Objective The goal of NextGen Michigan is to establish the University of Michigan as leaders and best in providing a campus IT environment that dramatically advances the university s academic teaching research and clinical programs IT Rationalization will improve IT service delivery reduce cost and repair the university s fractured infrastructure setting the foundation for NextGen Michigan Examples include Virtualizing servers across campus to reduce infrastructure footprint staff effort and energy costs Creating more consistent support systems for end user computing Improving data storage offerings while reducing costs Why NextGen Michigan Why Now Funding for higher education in the state of Michigan continues to decline General fund reductions have made it imperative for U M to identify ways to invest in the delivery of new and improved IT services to spend less and get more In order to retain our status as a top tier university U M needs to be smart selective and disciplined about reducing costs About How Do We

    Original URL path: http://nextgen.umich.edu/ (2015-06-18)
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  • About NextGen Michigan
    dramatically advances the university s academic teaching research and clinical programs NextGen Michigan will Manage technology investments with enhanced efficiency and effectiveness Deliver IT in new less costly ways across campus Focus on IT as a strategic shared asset Propel innovation Foster global collaboration Shared Service Model Adoption To implement the NextGen Michigan strategy U M is planning to improve IT infrastructure and manage that infrastructure in a high quality cohesive manner through a shared services model The shared services model depends on highly capable organizations to provide unified services across campus rather than having smaller scale IT services provided redundantly within many individual units From inception the NextGen Michigan Program and related projects must be highly aligned to the university s missions of teaching and learning research knowledge dissemination and patient care These missions are centered in the academic and healthcare units of the university rather than in the administrative core The IT shared services organizations and efforts must be focused on the needs and expectations of these units customers in order to succeed Benefits Improved business processes and service levels Process and operational efficiencies usually generate increased customer satisfaction based on a focus on service and service delivery

    Original URL path: http://nextgen.umich.edu/about/ (2015-06-18)
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  • NextGen Michigan IT Assessment
    University of Illinois to develop IT strategies designed to improve IT alignment with the educational and research missions of the institutions This work also included increasing the ability of the universities to leverage their IT investment more effectively across campus and to improve responsiveness to researchers faculty and administrators Unit Assessment Planning and Preparation Each unit assessed received a pre assessment planning document in advance of its unit specific meeting This workbook is designed to help prepare the unit for what to expect during the assessment It identifies the goals of the assessment and provides a comprehensive outline of the assessment components including what data and other information should be brought to the assessment workshop In addition to the inventory the assessment will provide detailed recommendations for unit level IT sourcing opportunities for cost savings and introduction or expansion of value added differentiating technologies Assessment Summary Accenture met with unit staff and carried out an assessment methodology that resulted in an operational and financial inventory of each unit s current IT environment The inventory includes applications desktop personal computing environment hardware infrastructure networks From February July 2010 Accenture conducted more than 200 workshops and interviews with schools colleges institutes and other units A graphical representation of the IT inventory developed by Accenture shows the current sourcing and frequency distribution of IT services by category as self reported by units during the workshops and interviews This graph is a high level campus snapshot Accenture analyzed the input and provided both unit and campus level recommendations We now have a comprehensive assessment of IT at Michigan and have learned a great deal about our strengths as well as areas that need improvement Assessment Recommendations Accenture Campus Recommendations Accenture ITS Recommendations What happened with the recommendations The assessments provided unit and campus leadership

    Original URL path: http://nextgen.umich.edu/rationalization/assessment-project.php (2015-06-18)
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  • NextGen Michigan Program Office
    IT Governance aimed at improving the sustainability cost effectiveness and alignment of IT services at U M Program Operations The Program Office will provide a variety of project support including Methodology The Program has created a clearly defined methodology including a variety of templates and guidebooks for each project to follow in order to plan and execute their projects Status Reporting Status reporting and issue escalation will occur on a weekly basis to provide visibility into the current progress made by each project Change Management A Program wide Change Management effort is underway to ensure individuals impacted by the new and improved service offerings delivered by NextGen Michigan are accurately defined engaged and communicated to frequently Integration The Program will help projects integrate their solutions with the shared service provider capabilities manage dependencies and facilitate IT process consistency and reuse across projects Program Governance The Program will play a role in developing guiding principles and approaches in addition to driving the resolution of key program and project decisions Workforce Transition The workforce transition in support of NextGen Michigan will be a collaborative process between the Program Academic Units and Administration Read about the guiding principles that will ensure fair and

    Original URL path: http://nextgen.umich.edu/program-office/ (2015-06-18)
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  • NextGen Michigan News & Updates
    Capabilities Related to Vendor Based Cloud Services at U M October 2012 Campus Information Sessions December 2010 The Future of IT at U M presentation U M IT Services Sourcing and Frequency Distribution handout Collaboration Tools Campus Survey Results Final Report December 2010 CIO Update on Information Technology Initiatives November 2010 IT Steering Committee Collaboration Suite Recommendation November 2010 U M Cloud Services Privacy Data Security Task Force Committee Report May 2010 Town Hall Meetings February 2010 Accenture IT Cost Cutting in Higher Education 2010 IT at U M in the News Universities join to control destinies in digital learning environment University Record 6 11 2015 Scammers get personal info from 150 people on U M email system AnnArbor com 6 5 2015 University of Michigan warns about phishing emails collecting personal information WXYZ TV 7 ABC 6 5 2015 U M hit by email scams to collect personal information University Record 6 4 2015 WiFi upgrade approved for buildings on Ann Arbor campus University Record 6 1 2015 Sivyer Handyside to be honored for outstanding research service University Record 3 24 2015 Daylight Saving Time a good reminder to change password University Record 3 9 2015 University expands program to pilot CTools replacement Michigan Daily 3 9 2015 Faculty group endorses continued deployment of Canvas pilot University Record 2 13 2015 Box fixes security flaw in Mac desktop Sync app Macworld 2 9 2015 U M teaching and learning professionals invited to virtual conference University Record 2 6 2015 A look at IT policy updates Mobile Apps Center Hangouts On Air University Record 1 26 2015 University acquires student run scheduling technology Michigan Daily 1 14 2015 SACUA discusses changes to Information Technology policy Michigan Daily 1 12 2015 Senate Assembly discusses future of CTools Michigan Daily 12 15 2014 Pilot of learning management system shows promising results University Record 12 10 2014 M Box now approved for storing protected health information University Record 11 25 2014 A look at the IT Strategic Plan IT governance Computer Showcase University Record 11 19 2014 U looks to provide new unplugged TV offerings Michigan Daily 11 16 2014 Demands on MWireless result in Wi Fi upgrades Michigan Daily 11 2 2014 ITS suggests changing passwords along with clocks on Sunday University Record 10 30 2014 U M Acquires Buzzn Web App from Students Press Release 10 23 2014 SUMIT 14 Raises Awareness of Cyber Security Threats Michigan Technology News 10 22 2014 Videoconferencing service making collaboration easier at U M University Record 10 21 2014 A look at ITS Knox Center Neighborhood IT and M Cloud University Record 10 13 2014 University to take new approach to illegal file sharing issues Michigan Daily 10 1 2014 U M tackles increased Wi Fi demand with upgrade project University Record 9 25 2014 Series to focus on next generation of IT delivery at U M University Record 9 15 2014 U M piloting new learning management system as part of Unizin University Record

    Original URL path: http://nextgen.umich.edu/news/ (2015-06-18)
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  • NextGen Michigan Program Governance
    Current Newsletter NextGen Profiles M Box Support Site M Google Support Site MiWorkspace Support Site NextGen Michigan Program Governance The NextGen Michigan Program Governance groups work within the IT Governance Framework Click on a governance group for detailed information Key Standing IT Project specific Program About How Do We Get to NextGen Michigan IT Assessment NextGen Program Overview News Updates Governance Methodology Projects IT Rationalization Shared Service Provider Capabilities NextGen

    Original URL path: http://nextgen.umich.edu/governance/ (2015-06-18)
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  • NextGen Michigan Program Methodology
    have been met When a sponsor approves phase completion at a gate review they Explicitly state that the project has successfully completed the phase Accept the accomplishments and outcomes Commit support to the project in the form of funding and or to champion the project across campus Take accountability for the benefit Required Deliverables and Gate Review Preparation For descriptions of each phase and respective deliverables please see the Project Management Guidebook Phase Phase description Deliverables Questions to answer before moving to the next phase Planning Planning is the first phase of the project lifecycle During this phase the Project Manager assembles and organizes all the necessary information to understand project stakeholder goals and expectations establish project governance confirm project scope estimations and roles develop project work plan and estimate operating cost savings and benefits Find the IT Business Case Template and IT Funding Request Worksheet under IT Capital Investment Business Case Templates on the CIO website Project Plan Service Level Expectations SLE Draft Planning Executive Summary Are we ready to start spending money on this work Can this project be successful based on this plan Analyze Design The Analyze Design phase is the second project phase in which business functional and technical requirements are defined and a solution architecture developed Based on these requirements design documents are built and the project prepares to go to Build Test Updated Service Level Expectations SLE Solution Architecture Blueprint Requirements Traceability Matrix Analyze Design Executive Summary Service Flow Support Model Enterprise Architecture EA Questionnaire Information Assurance Questionnaire Are the requirements clear agreed to and achievable Do we know how we will build the product to support the requirements Build The Build phase consists of building specific service components planning for the testing of the service and beginning to plan for Service Pilot Implementation Test Approach Build Documents Production Support Plan Service Capacity Plan Service Availability Plan Does this product service or solution meet the requirements Test The test phase is when the service components are tested individually and collectively to ensure functional requirements have been met Other test phase activities include performing user acceptance testing regression testing and preparing for service pilot and service deployment Test Scenarios Conditions Expected Results Service Pilot Deployment Plan Build Test Executive Summary Service Restoration Plan Early Life Support Plan Organizational Readiness Assessment Does this product service or solution pass all use case and scenario tests Service Pilot The Service Pilot phase is when the service is rolled out to a small group of users in preparation for large scale deployment Pilot Lessons Learned Service Pilot Executive Summary Service Run Book Final Service Level Expectations SLE Are we ready to deploy the product into production Deploy Run The Deploy Run phase is when the service is rolled out to deployment groups and production support is transitioned to the future state support group Deploy Run Executive Summary Customer Lessons Learned Summary Closeout Checklist Can the functionality be supported operationally Were project objectives achieved How is service effectiveness continuously measured

    Original URL path: http://nextgen.umich.edu/methodology/ (2015-06-18)
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  • NextGen Michigan End User Computing
    devices is highly decentralized in both the academic and the administrative units resulting in computer support that varies widely across campus The End User Computing program focuses on the needs of users as opposed to developers and is designed to offer support solutions for standard technologies used on U M s campus Projects within the program Bring Your Own Device MiWorkspace Software Asset Management Toolkit Support End User Computing Steering Committee Central Administration Al Franzblau Office of the Provost Jo Ann Preissner Office of the Provost Thom Madden Office of the CFO Pam Gabel Office of the CFO Laura Patterson Office of the CIO Academic Unit Administration Ed Adams Ross School of Business Vlad Wielbut School of Public Health Steve Schlecht Co Chair College of LSA Deb Mero College of Engineering Mahendra Kumar Stamps School of Art and Design Faculty Lee Hartmann Department of Astronomy College of LSA Lynn Johnson School of Dentistry Jeremy Fox Department of Economics College of LSA Katsuyo Thornton Department of Materials Science and Engineering College of Engineering Chris Quintana School of Education Rachel Goldman SACUA Departments of Materials Science Engineering Electrical Engineering and Computer Science College of Engineering and Department of Physics College of LSA

    Original URL path: http://nextgen.umich.edu/end-user-computing/ (2015-06-18)
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