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  • Policies and Requirements
    that make using your computer at FSU much easier FSU has certain rules to abide by while using your computer These rules are in place to protect you and the entire student population from all manner of computer issues Disregard for these rules can result in disciplinary measures Computer Use Policy PDF Personal Wireless Router Policy Wireless routers not installed and managed by the Fayetteville State University ITTS department are not permitted on the Fayetteville State University Network Consumer wireless router models do not provide the manageability or security that the campus wireless access points provide In addition personal non enterprise wireless access points may create interference with our enterprise wireless access points impact the network performance of wireless network users or confuse faculty staff students or guests with an unknown and insecure wireless network If caught with a personal wireless router in your room you should expect to have your room s network connection disabled until we can confirm the router was removed Minimum Computer Requirements These configurations are sufficiently robust to handle the current operating systems and the associated application software The recommended hardware systems specified for new purchases are sufficient to run new operating systems as they are made available Student Computer Standards Minimum Configurations PCs Intel Dual Core or Core Duo Pentium D or AMD Dual Core 2 GB memory 160 GB hard drive or higher DVDRW Ethernet card and cable WPA2 A G N wireless card Windows XP SP3 Vista Business SP2 or Windows 7 Pro Macs Intel Mac 2 GB memory 160 GB hard drive or higher WPA 2 A G N wireless card Ethernet card and cable OS 10 5 or Higher Student Computer Standards Recommended Configurations PCs Intel Core 2 Duo or AMD Athlon XII 4 GB Memory or more 160 GB

    Original URL path: http://www.uncfsu.edu/itts/residential-services/policies-and-requirements (2016-02-17)
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  • Customer Service Agreement (CSA)
    to enter a resident s room apartment to repair a network problem such as fixing the data port or wiring in a room in such cases they will follow all appropriate guidelines set forth by the Department of Housing and Residence Life for other routine maintenance Connectivity ResNet will provide each resident in a Residential Services equipped area with a working connection to the FSU network and through the University network to the Internet Professionalism ResNet staff will act in a professional manner and always Treat residents with courtesy Keep appointments punctually or give ample notification if rescheduling is necessary Respect residents privacy Provide contact information and if requested contact information for their supervisor Technical Support The primary support role of Residential Services staff is ensuring that each resident s computer is properly connected to Residential Services in a safe and secure manner ResNet staff will do their best to answer other computer related questions and provide guidance and advice within the limits of their limited time and scope of support With the exception of network cards or related software Residential Services staff may not be able to perform hardware or software troubleshooting repairs or configuration Response Time Residential Services staff will respond to requests for help or information within one business day or as soon as possible after the initial request for assistance If an on site visit is required an appointment will be scheduled at that time This response time may significantly increase during the first weeks of each semester or other times when there is a large demand for assistance FSU Resident Obligations Appointments Residents will be present for the duration of any scheduled appointment If the resident leaves their room the appointment will end Unless the resident and the ResNet staff member have negotiated otherwise the maximum duration for any one appointment is 30 minutes Minimum recommended system configurations On the main Residential Services webpage under the heading Computer Policies Requirements the Residential Services staff has provided residents with minimum and recommended system configurations Please consider these configurations when choosing a computer to use on the Residential Services network The Residential Services staff will do their best to connect all residents computers to the network but reserve the right to deny service to particularly old or problematic computers or those that have pre existing non network related problems Notification Residents will notify ResNet staff of problems by contacting the ResNet Help Desk via e mail at fsuresnet uncfsu edu or phone at 672 xxxx In the unlikely event that the ResNet Help Desk cannot be reached ResNet staff can be contacted directly at fsuresnet uncfsu edu or by calling 672 2026 Privacy Recognizing that some of the ResNet staff members are also students residents are requested to confine contact with ResNet staff to the hours between 8 a m to 5 p m Contact outside of these hours must be agreed to beforehand preferably as a formal appointment and the ResNet Manager must approve this appointment

    Original URL path: http://www.uncfsu.edu/itts/residential-services/customer-service-agreement (2016-02-17)
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  • Peer to Peer File Sharing
    that affect students on campus is the ability that the Digital Millennium Copyright Act of 1998 DMCA grants copyright holders to send out what are known as DMCA Takedown Notices A student will typically get one of these when he or she commits an act of copyright infringement by either hosting a copyrighted file on a website or sharing that file on a peer to peer network such as LimeWire BitTorrent or Kazaa Learn More Copyright Infringement Copyright Infringement is the unauthorized use of material that is covered by copyright law in a manner that violates one of the copyright owner s exclusive rights such as the right to reproduce or perform the copyrighted work or to make derivative works Why You Shouldn t Download Illegally Downloading media from an unlicensed or unknown source can be dangerous Currently it s one of the most common ways that viruses are transmitted between computers Once a virus is on your computer it can be transmitted to anyone on your network Besides causing real damage to your computer sharing media without permission of the copyright holder is illegal under the Digital Millennium Copyright Act of 1998 DMCA It s Illegal Copyright Fayetteville State

    Original URL path: http://www.uncfsu.edu/itts/residential-services/peer-to-peer (2016-02-17)
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  • Legal Alternatives to Illegal Downloading
    it will setup a station featuring what you requested as well as music that fits your parameters Slacker While not as sleek as Pandora Slacker offers the same service If you are looking for something new to groove to Slacker should not be overlooked as a way to get you there Shoutcast Shoutcast is an online radio service that allows you to browse over 700 pages of online stations that are just waiting for you to tune in You can find just about any genre of music on Shoutcast and can listen to it commercial free Go now and just click the tune in button to start listening LastFM It s so simple it s revolutionary Just listen to your music with your computer s music player as you do every day and Last fm will scrobble your playlists Your tastes insights and preferences help fuel a worldwide social musical revolution And it s all free Give it a shot QTrax Qtrax is an advertiser supported free and legal P2P music download service based in New York The service is 100 advertising supported and there are no registration fees or download fees Qtrax currently has over 800 000 songs which can be downloaded and played as often as the consumer wants as long as they are connected to the internet Imeem Now integrated with MySpace Imeem is the world s leading social music service enabling music fans to discover interact and express themselves with music and playlists and connect with other people based on shared tastes and interests People can share their discoveries with friends on imeem and across the web in a variety of ways from sharing links on Twitter and sending playlists by email to embedding playlists on their blogs or social networking profiles Get started by creating

    Original URL path: http://www.uncfsu.edu/itts/residential-services/legal-downloading (2016-02-17)
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  • Network Services
    and various other network components To include remote locations such as Bronco Square Plaza Fort Bragg SJAFB Seymour Johnson Air Force Base UPA University Place Apartments and Chancellor s Residence Network Services is also responsible for the design implementation and management of voice data and video television networks in new construction as well as renovations to existing facilities In addition Network Services manages various security devices such as firewalls VPN

    Original URL path: http://www.uncfsu.edu/itts/itts-units/networking (2016-02-17)
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  • Introduction
    of technological venues that will provide them with real world work experience as well as prepare them for potential employers Qualified students will be working in a structured environment with set goals and training opportunities where they will assist ITTS staff in meeting the increasing demands of students faculty staff and administration by working as a team member and as well as an independent depending on their progress Our goal

    Original URL path: http://www.uncfsu.edu/itts/itts-units/studenttechs/introduction (2016-02-17)
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  • BEEPS Eligibility Requirements
    show initiative and enthusiasm Students must be able to work independently and with a team Students must have good written and oral communication skills BEEPS Program Information Hiring priority is given to students with a major or minor in Computer Science or Management Information Systems However any student who meets the BEEPS requirements may apply to work with ITTS Basic computer skills and some technical knowledge are preferred Students will

    Original URL path: http://www.uncfsu.edu/itts/itts-units/studenttechs/requirements (2016-02-17)
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  • BEEPS Members' Responsibilities
    Students are expected to conduct themselves in a professional manner when dealing with the university community Students must understand that they are employees of ITTS and may be required to assist any ITTS employee when needed Students will be held responsible for adhering to all university and ITTS policies procedures and guidelines as outlined in the university and ITTS student handbooks Copyright Fayetteville State University 1200 Murchison Road Fayetteville NC

    Original URL path: http://www.uncfsu.edu/itts/itts-units/studenttechs/responsibilities (2016-02-17)
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