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  • Middle Eastern Studies Research Guide | University of Texas Libraries
    as the JSTOR are linked from citations in your database search results To check for a particular title try the A Z journal list or the library catalog ebooks from a variety of sources are also available by searching the library catalog or scoUT or by particular platform such as ebrary EBL see Book and Text Collections for details by platform The PCL Map Collection includes maps of the Middle East and Africa Primary Sources the Libraries collection includes 160 Arabic manuscripts from Yemen on microfilm filmed by the scholar Robert W Stookey in 1973 There is a searchable index to the collection is available Use OCLCWorldCat to search holdings of research libraries worldwide and obtain details needed to request items or content not available at UT online interlibrary loan request form Dissertations are linked from the Library Catalog and available in the UT Digital Repository with print versions shelved in 5J K in PCL Any dissertations and theses that are not available locally can be requested through Interlibrary Loan In addition Dissertations and Theses Fulltext from1997 to present are available as PDFs where author permits from ProQuest Google Scholar finds articles pre prints and post prints of articles reports and other grey literature and materials in institutional repositories Access Google Scholar from the Library web site which authenticates via EID to ensure there are active links from your search results to UT licensed electronic journals More information on Google Scholar Citation rankings tools include JCR Journal Citation Reports Web of Science as well as Google Scholar which maintains a list of the top 100 journals ranked by h5 index and h5 median more information on Google Scholar rankings and metrics Questions Contact Susan Macicak Video and Sound Recordings Browsable lists of Arabic DVDs and videocassettes Persian DVDs and videocassettes

    Original URL path: http://www.lib.utexas.edu/subject/melp/ (2016-02-17)
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  • Fred Heath | University of Texas at Austin Libraries
    1980 1987 Dean of Library Services University of North Alabama UNA 1984 1985 Interim Director Network of Alabama Academic Libraries NAAL 1974 1980 Assistant Director for Public Services Radford University Library Virginia 1973 1974 Associate Reference Librarian Documents University of Richmond Library Virginia Present Publications and Related Activity Cook C Heath F and Thompson G under contract Improving Service Quality in Libraries LibQUAL Association of Research Libraries scheduled for 2004 release Cook C Heath F Thompson B in press Zones of tolerance in perceptions of library service quality A LibQUAL TM study portal Libraries and the Academy Thompson B Cook C Heath F in press Structure of perceptions of service quality in libraries A LibQUAL TM study Structural Equation Modeling Thompson B Cook C 2002 Stability of the reliability of LibQUAL scores A Reliability Generalization meta analysis study Educational and Psychological Measurement 62 735 743 Snyder C A Measuring library service quality with a focus on the LibQUAL Project an interview with Fred Heath Library Administration Management 16 2002 4 7 Colleen Cook and Fred Heath SERVQUAL Service Quality Assessment in Libraries Encyclopedia of Library and Information Science Ed Miriam Drake out 2003 Recent Presentations The Impact of Information Technology on the Future of Teaching and Learning Lessons from LibQUAL and other Assessment Studies A presentation to the Texas A M University Library staff December 2002 With Colleen Cook Basis for a presentation to Council of Library and Information Resources CLIR March 28 2003 LibQUAL An Overview and An Explication A presentation at the Scandinavian Quality Conference October 25 2002 Stockholm Sweden LibQUAL Preliminary Results for the 2002 Survey A presentation at Northumbria Lite a Pre Conference at the annual IFLA Meeting August 22 2002 With Colleen Cook Bruce Thompson and Duane Webster Glasgow United Kingdom Service Quality Assessment in

    Original URL path: http://www.lib.utexas.edu/vprovost/heath_f.html (2016-02-17)
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  • Endowments | University of Texas at Austin Libraries
    and issues facing the world of contemporary drama LATIN AMERICAN AND U S LATINO RESOURCES Ann Hartness Fund for Library Materials on Brazil Established in 2013 to enhance the quality and quantity of the Brazilian holdings of the Benson Collection 21st Century Fund for Mexican American and U S Latino Library Materials Established to support the acquisition of materials for the Mexican American Library Program Fund for Latin American and Caribbean Library Materials Established in March 2002 to support the Nettie Lee Benson Latin American Collection The Fund was endowed with an initial grant from the Tinker Foundation Inc of New York Nettie Lee Benson Library Fund Established in 1975 by Dr Nettie Lee Benson to support the purchase of rare and scarce materials relating to Latin America Robert Charles Witt and Laura Gutiérrez Witt Library Fund for Latin America Established in 1998 to support the purchase of library materials in all formats for the Nettie Lee Benson Latin American Collection Mary Ritchie Key Fund for Linguistics Research Materials Established in 2003 to support the purchase of library materials in all formats for the Nettie Lee Benson Latin American Collection in the field of linguistics broadly defined including such subjects as anthropology dialects folklore music and others as appropriate to be selected by the Benson staff W N Patterson Endowed Book Fund Established to support the acquisition of materials for the Nettie Lee Benson Latin American Collection David O Nilsson Endowment for Mexican American and U S Latino Research Materials Established in 2004 to support the Mexican American Library Program s objectives in the fields of Mexican American and U S Hispanic Latino Studies SCIENCE AND TECHNOLOGY RESOURCES The Richard Gideon Pond Ornithology Collection Enhancement Endowment The Richard Gideon Pond Ornithology Collection Enhancement Endowment has been established by Beverly Pond to commemorate her husband Richard Pond s retirement The James E and Ruth Ann Boggs Endowment Established in 1998 for the enhancement of library resources in the Mallett Chemistry Library Alec Center for Creativity Endowment Established in 1984 to fund a group study classroom and to purchase non engineering books Dresser Library Endowment Established in 1980 to purchase special advanced level research materials and conference proceedings for the McKinney Engineering Library Engineering Endowed Books Fund Established in 1988 to ensure excellence within the Richard W McKinney Engineering Library In recent years income from the fund has been used to purchase computer workstations CD ROM machines video equipment and important engineering reference materials Richard W McKinney Engineering Library Endowment Established in 1979 to purchase added copies of heavily used materials and textbooks George M Hocking Fund for the Collection of Floristic Books Established in 1993 to support the purchase of floristic texts and related library materials Special Funds from the Marine Science Advisory Council Established within the Marine Science Institute to support the purchase of library materials and equipment the maintenance of the collection and special projects Mary Anderson Abell Marine Science Library Endowment This endowment is used to support the

    Original URL path: http://www.lib.utexas.edu/development/endowments/ (2016-02-17)
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  • Guidelines for Reference and Information Services | University of Texas at Austin Libraries
    should be courteous and efficient Staff members should be familiar with University of Texas Libraries policies for telephone reference Priorities General information calls which can be answered quickly are responded to as they are received When telephone calls come at a busy time or when questions will take more than a few minutes to answer staff members take down the question and the name and telephone number of the caller Staff members identify themselves and inform the individual that the call will be returned giving an approximate time In person priority is given to calls from staff in other library units who are assisting waiting users Types of Questions Not Answered Library staff members should not interpret statistical medical or legal information for patrons either over the phone or in person No more than three titles are checked in the library catalog Staff in a unit may find it necessary to set limits on telephone assistance relating to special materials held only in that location Long Distance Calls If an inquiry received by long distance cannot be answered immediately arrangements are made to respond at a later time For out of state telephone calls the individual may be asked to call back The name and telephone number of the staff member handling the inquiry as well as an approximate time to call back are given In the event that it is difficult to estimate the time needed to prepare a response the staff member will return the call Photocopying A maximum of eight pages may be photocopied from hard copy without charge when answering a long distance telephone call If photocopying exceeds eight pages the citations are given to the inquirer with instructions to request the items through his her local library from Inter Library Service or to request the item through the University of Texas Libraries Document Express service Telefacsimile Telefacsimile may be used when time is of utmost importance particularly when information is for another state agency A maximum of eight pages from hard copy materials may be sent by telefacsimile without charge ELECTRONIC REFERENCE SERVICE Electronic reference service which utilizes electronic mail for both inquiry and response is comparable to telephone reference and correspondence Priorities Electronic reference service is available to current UT Austin students faculty and staff Students enrolled in UT Austin distance education programs are also eligible to use this service Other users should expect an answer only about unique resources of the University of Texas Libraries Priority is always given to persons who come to the library for service Types of Questions Answered Questions requiring short factual answers or requests for information about UT Austin library holdings or information about UT Austin are appropriate for this service Assistance is provided in the use of electronic resources accessible from the Libraries web site including brief explanations about search techniques and connection questions Users may be directed to online search help or to appropriate offices for more specialized technical assistance Types of Questions Not Answered Users with long or complex research questions including term paper research receive brief guidance in the selection of resources and are invited to visit the library or a library near them for more in depth assistance Users requesting URLs for non UT Web sites may be referred to search engines Electronic reference service is not appropriate for general Internet instruction Local users should be encouraged to attend University of Texas Libraries electronic information classes Response All responses are made by e mail usually within 48 hours during the regular work week Non UT affiliates receive a standard reply restating the service policy along with brief suggestions for finding the needed information using online resources Electronic Information Sources Staff are familiar with and honor license agreements regarding use of online databases when providing electronic reference service to non UT Austin affiliates CORRESPONDENCE REFERENCE SERVICE Correspondence is an integral part of reference and information services and every effort is made to answer written requests for information within a week of receipt Routing Incoming Correspondence All units of the University of Texas Libraries route letters to the appropriate library unit for reply The unit head is responsible for correspondence reference service The responsibility for answering letters may be delegated Referral form letters may be used when sending an inquiry to another unit on campus for the information requested One copy of the form letter is sent to the inquirer one copy of the form letter and the original letter requesting information are sent to the unit receiving the referral and one copy of the form letter is retained as a record of the referral Types of Questions Answered Letters requesting bibliographic information about University of Texas at Austin theses and dissertations are answered in detail If the number of titles concerned is large e g theses concerning Mexican Americans in Texas a printout from the library catalog or photocopies of the thesis catalog cards involved should be made Letters requesting information about publications written by UT Austin faculty or staff members sponsored by UT Austin departments or institutes or published by campus bureaus are answered as completely as possible Letters requesting broad subject information require only a brief indication of sources with an invitation to visit the University of Texas Libraries for personal assistance or with a referral to a library near the correspondent The Perry Castañeda Library uses form letters to refer requests for genealogical searches to appropriate libraries Requests for information about Texas residents are referred to the Center for American History and the Texas State Library Photocopying A maximum of eight pages is photocopied from hard copy without charge when a letter is being answered If photocopying exceeds eight pages the citations are sent to the inquirer with instructions to request the items through their local public library from our Inter Library Service Telefacsimile Telefacsimile may be used when time is of utmost importance particularly when information is for another state agency A maximum of eight pages may be sent by telefacsimile without charge Reply Most replies are by mail However an electronic response is appropriate if the requestor includes an e mail address Record of Correspondence Each letter received and a copy of the reply are retained in the unit for one year FEE BASED INFORMATION SERVICES Whenever possible reference services and materials are provided without direct charge to the user Also whenever possible and effective reference staff members use prepaid services Sometimes however the most appropriate service does involve a direct charge either to the library user or to the University of Texas Libraries Full service Searching Searchers conduct full service searches for UT Austin students faculty and staff on databases available through DIALOG STN and other systems Searching is done by appointment The direct costs are passed on to the user Those not currently affiliated with UT Austin are referred to other libraries or agencies as appropriate Online Ready Reference Searching Library staff who are trained searchers also search online databases to answer reference questions which cannot be easily answered in printed or prepaid electronic sources and which are likely to be answered through online services such as DIALOG This service is done to answer specific questions not to produce extensive bibliographies The library s Ready Reference budget subsidizes costs See Appendix 3 Self service Searching The U Search service offers self service searching of a wide range of databases for UT Austin students faculty and staff The user pays a fixed charge for use of online time other costs are subsidized by the library Those not currently affiliated with UT Austin are referred to other libraries as appropriate LIBRARY INSTRUCTION Library instruction activities are intended to enhance the ability of University of Texas Libraries patrons to understand and use information sources whether they are accessed within the libraries or from remote locations Administration of Library Instruction Programs Library staff members contribute to library instruction activities by preparing materials and giving presentations as well as contributing to the overall instructional mission of the University of Texas Libraries Unit and department heads are responsible for overseeing and reporting on library instruction activities in their units as well as participating directly when appropriate The AdministrativE Assistant in the Library Office will collect the instruction statistics from each unit at the end of each semester The Publications Coordinator will provide assistance with the technical aspects of preparing and producing printed materials in support of library instruction throughout the University of Texas Libraries The Head of Library Instruction Services is responsible for the coordination of library use activities which includes promoting communication among library staff and instructors soliciting suggestions from staff on instruction needs and methods and reviewing ideas for major new ventures Referral of Requests Requests for library instruction classes tours and presentations should be referred to the appropriate bibliographer Bibliographer directories and lists are available from the Collection and information Resources web site Occasionally the subject bibliographer does not participate in instructional activities and another staff member will take on this role Requests which do not clearly fall to a specific bibliographer may be directed to the Head of Library Instruction Services The Head of Library Instruction Services will seek out an appropriate staff member to instruct the class Problematic Class Assignments Some assignments designed by instructors cause enormous problems for staff members assisting students These assignments may require large numbers of students to look for one piece of information work with incomplete or incorrect information use materials the library does not own or hunt for answers to obscure questions It is the responsibility of the appropriate library staff member to contact the instructor and discuss possible alternatives to the assignment Additional information about Designing Effective Library Assignments is available from the Digital Information Literacy Program web site Services Offered The University of Texas Libraries offers a variety of services designed to support library instruction All instruction programs endeavor to increase user awareness of the library as a primary source of information and as an agency to which users may turn for assistance with their information needs Orientation activities are intended to make users familiar with facilities printed materials electronic resources service points and procedures of the University of Texas Libraries Library instruction classes or bibliographic instruction is designed to enhance user ability to make effective use of information sources regardless of format and to suggest strategies and methods for organizing research Orientation Tours The University of Texas Libraries provides scheduled general orientation tours as well as course related tours when requested by instructors or other University personnel The University of Texas Libraries does not generally provide tours for groups outside of the University Some pre visit preparation is highly desirable A staff member may meet with the group leader prior to a visit to identify appropriate library resources and to explain library services and policies As an option library handouts containing similar information may be mailed to the group leader In addition the leader can be directed to University of Texas Libraries information found on the the Libraries web site Library Instruction Classes General instruction presentations such as the Electronic Information Classes are provided by University of Texas Libraries staff at scheduled times each semester A UT ID card is required to attend hands on classes all other classes are open to everyone Course related bibliographic instruction presentations are provided by library staff either in response to requests for such classes or other indications of the need Class presentations may be held in library lecture rooms hands on training rooms or classrooms located within specific colleges and departments Staff may prepare appropriate instructional materials such as handouts slide shows computer presentations or Web pathfinders Self Paced Instructional Materials Guides and Bibliographies General instructional materials for use by individual library patrons such as point of use guides or online tutorials are designed and produced by library staff as needed within budgetary limitations Efforts should be made to share materials between libraries User aids such as the Library Directory a campus map with library locations and phone numbers A Guide to the University of Texas Libraries unit brochures and bookmarks are available to assist users in locating resources in the University of Texas Libraries The University of Texas Libraries provides bibliographies covering a wide range of subject areas through the Selected Reference Sources and other series Each series is maintained by the appropriate staff member These are distributed at appropriate University of Texas Libraries service points and electronically from the Training and Publications web site Signs Graphics and Exhibits Clearly worded signs and graphics are used in all units to aid users in locating information sources The unit or department head is responsible for assessing the needs for and initiating requests for signage Exhibits of library or library related materials are designed to increase users awareness of the services resources and unique features of the University of Texas Libraries Exhibits are handled by the Exhibits Committee REFERENCE COLLECTION DEVELOPMENT Reference Collections The reference collections of the University of Texas Libraries are developed to meet the needs of the academic community at The University of Texas at Austin and to meet the demands made on the University of Texas Libraries as a major resource center in Texas and the Southwest Reference Collections Policy The Reference Collections Policy Policies and Guidelines No 10 provides guidelines for the development location and maintenance of the collections needed to provide reference and information services in the University of Texas Libraries The reference collections of the University of Texas Libraries cover the sciences social sciences humanities and fine arts and provide materials to support the academic teaching and research programs of The University of Texas at Austin Basic reference materials in law and theology are available in the University of Texas Libraries more comprehensive law materials are in the Tarlton Law Library more comprehensive theology materials are in local theological libraries Reference Collection Development Responsibility The immediate responsibility for the selection and maintenance of the various reference collections belongs to the head librarian and members of the Reference and Information Services Department and the head librarian and bibliographers of other units which maintain reference collections Reference Collection Organization The reference collections are organized in the manner most appropriate to the nature of the materials and with a view toward efficient and effective retrieval Multiple Copies Materials are available in multiple copies when needed to meet user demands Reference Collection Maintenance All reference materials should be examined for condition usefulness and timeliness and then either retained withdrawn or replaced At the same time needed items not available in the reference collection are ordered subject to budget limitations Related Policies Other library Policies and Guidelines which relate to the maintenance of the reference collection are Policy on Transfer of Materials between Library Units No 14 Withdrawal Policy No 18 Reinstatement Policy No 20 Replacement Policy No 21 and Perry Castañeda Library Stack Reference policy No 23 MEASUREMENT AND EVALUATION The measurement and evaluation of reference and information services is the responsibility of reference staff and the library administration Statistics Statistics provide a basis for the quantitative review of reference and information services Each public service unit keeps statistics on inquiries received Each reference staff member is responsible for accurately recording all such inquiries In library units where both reference and circulation transactions are handled at a single desk circulation questions e g book renewals tracing of missing books fine questions are excluded from reference statistics Informal library use instruction that occurs in the course of a transaction at the reference desk is included in reference statistics Separate statistics are compiled for formal library use instruction See X A Procedure Each question is counted once regardless of the number of sources consulted Separate questions including follow up questions and new topics asked by the same user are counted separately Definitions to Be Followed for Recording Statistics Statistics are collected daily for the following categories Directional Questions Directional questions are concerned with physical locations library materials offices rooms or campus buildings information about library policies and procedures and technical assistance with library equipment Such questions usually do not require the use of reference materials Time Less than 10 minutes General Reference Questions General reference questions are those answered through the use of or instruction in the use of information resources Such questions require specialized knowledge and use of information resources Time 15 minutes or less Extended Reference Questions An extended reference question involves in depth assistance in the identification and use of information resources A staff member may continue to work on such a question after the patron has left and arrange to report the results later Time More than 15 minutes Correspondence Electronic mail UTCAT comments and letters received through US or campus mail requesting information which are answered by reference staff should be listed as correspondence Monthly Summary of Reference Statistics The subject content of questions in the Extended Reference and Correspondence categories may be recorded and retained in the units Monthly Summary sheets are sent to the Assistant for Public Services Operations PCL 3 200 by the fifth of the following month Special Surveys Special surveys may be conducted periodically to determine the relevance and effectiveness of the reference and information services offered Proposed surveys are submitted to the Assistant Director for Public Services for approval REFERENCE STAFF Selection Staff members are chosen with consideration given not only to their experience and knowledge but also to their communication skills and their interest in user education When possible staff in the general reference departments in PCL have educational background or experience in various subject fields When possible staff in the branch libraries or special collections have educational background or experience in the appropriate subject fields Orientation Training and Evaluation The immediate supervisor is responsible for the orientation and training of a new staff member The supervisor introduces other staff members and explains the policies and procedures of the unit the duties of the job and standards of performance It

    Original URL path: http://www.lib.utexas.edu/vprovost/policies/guidelines-for-reference-and-information-services.html (2016-02-17)
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  • Access Privileges
    R S T U V W X Y Z Find an Article from a Citation Find Articles using CrossSearch Database News Access Privileges Common Problems with Off Campus Access Report a Problem Access Privileges Due to licensing restrictions remote access to most online resources is limited to students staff and faculty at the University of Texas at Austin If access is restricted you will be asked to enter your University of Texas at Austin EID and password Even as library resources are increasingly digital in format research materials in the University of Texas at Austin Libraries continue to be available to the citizens of Texas researchers from around the nation international scholars and the general public Just as library users visit the library to consult print materials visitors can come to the UT campus to use library resources and access most of the same research materials as UT students faculty and staff Our license agreements with publishers and database providers require that public access to library resources must occur via library computers Visitor access to materials is governed by our Computer and Network Use Policy Library users who are not current students faculty or staff should see more about Visitor

    Original URL path: http://www.lib.utexas.edu/indexes/priv.html (2016-02-17)
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  • Federal Depository Library Materials Access Policy | University of Texas at Austin Libraries
    formats As a participant in the Federal Depository Library Program FDLP the University of Texas Libraries follows the principle of free access governing use of depository materials as provided in Section 1911 of Title 44 United States Code Public access to FDLP information on the Internet and in other electronic formats is free of charge and equal to that offered for access to other information The use of public access computers to access electronic formats is further defined in the Computer and Network Use Policy This policy is posted at http www lib utexas edu vprovost policies computer use policy html The University of Texas Libraries does not use filtering software on any of its workstations Users may access FDLP information without presenting identification Circulation of FDLP materials in all formats is in accordance with the University of Texas Libraries Lending and Use Code Policies and Guidelines 38 This policy is posted on the UT Web at http www lib utexas edu services borrower code html Reference service and training assistance for public users of FDLP information is equal to such services offered to other users and for other information In accordance with University of Texas Libraries policies users are

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  • Preservation Policy | University of Texas at Austin Libraries
    of Texas Libraries preservation program to a large extent depends on staff understanding and observance of good preservation practices Because library materials are handled extensively by library staff and because library users look to staff as exemplars in library matters the observance of good preservation practice is extremely important Active participation and leadership in the preservation program is the responsibility of all staff Definitions Preservation is the set of actions taken to prevent stop or retard deterioration of library materials through the management of storage environment housing materials and techniques security handling practices as well as through user and staff education Replacement is a form of preservation as is changing the format of materials in order to preserve the intellectual content Conservation implies the actions taken to prevent stop or retard deterioration of individual items through treatment level intervention into the physical state of the item Preservation is used here as the broader term encompassing both preservation and conservation Administration Responsibility for directing the preservation program rests with the Head Librarian Preservation Services who with appropriate consultation formulates implements and coordinates preservation policies and activities on a library wide basis The Head Librarian also maintains active liaison with the preservation programs of other campus agencies such as the Harry Ransom Humanities Research Center the Tarlton Law Library the Archer M Huntington Art Gallery and the Texas Memorial Museum Program Objectives Within the limitations imposed by budget and staffing levels the University of Texas Libraries strives to provide a comprehensive preservation program that includes the following elements Adheres to nationally and professionally accepted preservation standards and techniques This includes limited conservation treatment of library materials using permanent nondestructive materials Evaluates and improves the physical care of library materials This includes handling and storage environmental conditions collections security and up to date

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  • Privacy and Confidentiality of Library Records Policy | University of Texas at Austin Libraries
    Public Information Act as amended 1999 and in accord with established principles guiding the provision of library services staff members may not release the names of borrowers who are using or who have used library materials or services Exceptions are made only upon court order subpoena or warrant or when deemed necessary by University officials for internal investigations The Vice President and Chief Financial Officer is the University s liaison with judicial and law enforcement authorities in matters regarding official records of the University A University of Texas Libraries staff member may not release information except to the office of the Vice President and Chief Financial Officer or to a University of Texas Libraries administrator to be passed on to that office except in the case of a warrant which is immediately executable The University of Texas System Business Procedures Memorandum 32 09 99 Texas Public Information Act establishes each component institution s Chief Financial Officer as the custodian of records for that institution The USA PATRIOT Act The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act USA PATRIOT Act became law on October 26 2001 Under provisions of the act the Federal Bureau of Investigation FBI and other law enforcement officials may seek court orders for library records for investigations relevant to national security or terrorism Libraries or library staff served with these search warrants may not disclose under penalty of law the existence of the warrants or the fact that records were produced as a result of the warrants Borrowers cannot be told their records were given to law enforcement agencies or that they were the subjects of FBI investigations Many provisions of the PATRIOT Act including the section that relates to libraries expire automatically on December 31 2005 unless renewed

    Original URL path: http://www.lib.utexas.edu/vprovost/policies/records.html (2016-02-17)
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