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  • University of Texas Libraries –InterLibrary Services – Remote Delivery User
    remainder of the form using the Notes field for any special instructions and click Submit to place your request What information do I need to provide to ensure that my materials are shipped to me In addition to providing your name e mail address and phone number you will need to provide a current residential address outside of the Austin area When placing a request select PCL as your Pickup Location Pickup locations only apply to On Campus users If you have any changes to your physical address or email you must update it in your ILS account Can you ship to my PO Box or my office For patrons more than 50 miles from UT Austin ILS can only accept a residential street address and cannot ship items to a business address or PO Box How do I change my name e mail address or other information It is important to keep your information current You can do so by visiting the Change User Information page found under the Tools subheading of the main left hand navigation menu after you log in to ILS If you update the UT directory it does not update our ILS account Is there a limit on how many things I can order There is no limit to the number of requests you can place but no more than 10 requests will be processed for each patron in one day Due due to shorter check out times on interlibrary loan materials be sure you can use the material you have requested in the time allotted Renewals are not guaranteed and all material is subject to recall at any time What if the UT material I want to request is checked out You can use the Pick It Up function in the UT Catalog to recall materials that are checked out Choose PCL as the pickup location for the title After you receive the electronic pickup notice via email for the item forward it to ILSremotedelivery lib utexas edu so that ILS staff can retrieve the item Finally create a new loan request in your ILS account for the held title and we will check the material out and ship it to your registered address via UPS Item on Hold in the Notes Field of the Request Form How can I check the status of my request Select the Outstanding Requests after logging in to ILS Or from the ILS home page select the Track button How long will it take to complete my request UT print materials can typically be retrieved in 24 hours ILS often bundles loans together to save on shipping costs so please place your requests accordingly Scans of articles can usually be supplied within 3 business days Many books arrive at UT in 3 5 days These items are then processed and shipped to your registered address which can take 3 4 days depending on where you are located Please allow 2 3 weeks for all materials Delivery How will

    Original URL path: http://www.lib.utexas.edu/services/ils/remote.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – Pickle Research Center User
    difficult to obtain on loan Especially hard to borrow items include software and electronic files audio visual items reference books rare and fragile materials bound journals and current issues textbooks manuscripts and archival items bestsellers and genealogy materials Materials that do not circulate on campus cannot be sent to your remote delivery address nor will we borrow a copy for your use However ILS is willing to copy selected pages from restricted material based on copyright law and UT Library guidelines Placing a Request How do I place an ILS PRC request First time users need to register with their UT EID and password through the ILS Login page Register with your PRC office adddress including the UT mail code Set your Location Status to Pickle Research You will only need to register once though please note that your ILS contact information is not updated automatically with your UT Directory contact information If you have any changes to your physical address or email address please update it in your ILS account Once you have registered use the appropriate New Requests form in the left hand navigation menu to request materials Fill out the form with the required citation information as instructed You can use the Notes field for any special instructions that apply to your request Use the Need By field if you require an item by a certain date Click Submit at the bottom of the form to place your request If you are currently registered with ILS and are requesting an article or book chapter owned by UT you can also locate the title in the UT Catalog and use the green Get A Scan button located on the right hand side Once logged in most of the bibliographic information will automatically import into the request form Fill out the remainder of the form and click Submit to place your request What if the UT material I want to request is checked out You can use the Pick It Up function in the UT Catalog to recall materials that are checked out Choose PCL as the pickup location for the title PRC patrons are not included in the main campus library pick up services After you receive the electronic pickup notice for the item forward it to ILSremotedelivery lib utexas edu so that ILS staff can retrieve the item check the material out and ship it to your PRC address The last step is to log in to your ILS account and create a new loan request to for the title you have recalled Be sure to include Item on Hold in the Notes field of the request form Delivery Is it free to deliver materials to remote locations There is no charge for this service at the time If a fee is levied by a lending library ILS will contact you with fee information prior to placing a request Fees may also be levied if material is overdue lost or damaged How will physical materials be sent

    Original URL path: http://www.lib.utexas.edu/services/ils/prc.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – UT Retiree User
    an ILS request when searching in a UT owned database Many of the subscription data bases have a button Choose this button to see if UT owns an item If not you will be able to select Submit an InterLibrary Services Request Log in with your UT EID and the information from the item record will automatically populate the citation fields How will I know if ILS received my request The status of your request can be seen on the left hand navigation menu under Outstanding Requests Is there a limit to the number of requests I can make There is no limit to the number of requests you can place but no more than 10 ILS or Get a Scan requests will be processed for each patron in one day TIP Due to shorter checkout times be sure you can use all the material you have borrowed in the time allotted Turnaround Times How will I know when my materials have arrived An automatic email notice is sent to the email address you provide when you registered for ILS Keep your email address current in order to be notified You may change your email address at any time by logging in at the ILS Login page Then click on the Change User Information link under the Tools subheading of the left hand navigation menu If you change your address within the UT Directory you must also change it in your ILS account How long will it take to get my materials There is no way to determine exactly how long a request will take Scans of articles can usually be supplied within 3 business days Many books arrive in 3 5 business days Rare older foreign language materials recently released popular fiction and conference proceedings may take longer If you have materials sent to a branch location other than PCL this may add one additional day Please note that many interlibrary loan offices are closed or refuse to mail library materials over winter break What does this status mean what does this note mean When you are logged into your account you may see different statuses for each request As your request moves through our software the status will change The notes are internal they are used by ILS staff as we work to fill your requests If you have any questions about what a status or note means please contact ILS directly Frequent status definitions include Request Sent ILS has located a potential lender for the requested title and is waiting for a response from that lender Awaiting Extensive Searching The requested item requires further bibliographic review and ILS is still working on your request ILS may need to send your request to a subject specialist for assistance Customer Notified via Email The item requested is waiting for pickup at a UT Libraries checkout desk You can review emails sent to you by choosing Email Notifications Delivered to Web The article or section of pages you requested has been posted to the ILS server and can be viewed downloaded or printed from Electronically Received Articles Awaiting Customer Contact Branch Customer Contact The item has arrived in PCL As soon as it is available for check out at the branch of your choice we will email you In Transit You have returned your loan to a circulation desk and they have scanned the barcode You will not receive automated overdue emails once the item has been updated to In Transit When the loan is in ILS we will check it in On Demand The title requested is not available for loan at this time UT Libraries is considering purchase of the material for the UT Collection How can I help to speed up my request Check the Library Catalog at lib utexas edu to confirm whether or not the UT Libraries owns the title you need If you locate the item in the catalog and need an article use the button If you locate the item in the catalog and need the entire book use the Pick It Up button for ILS will not borrow items owned by UT Austin If an item is owned by UT Libraries but is checked out you can recall the item by using Pick It Up Include the OCLC number ISBN or ISSN numbers on the ILS Request web form if you know them Do not use any abbreviations for any part of a journal title With conference proceedings include title date place held unabbreviated name of the association or organization and a brief description of the subject of the conference in your own words How do I submit a rush request If you need your material quickly please fill the Not Wanted After field on the request form with the date you need the item by and add Rush in the Notes field If you need something in less than three days please contact ILS ILS must have a minimum of 48 hours for an article request or 3 5 business days for loans or the request will be canceled ILS will attempt to retrieve materials in the fastest way possible Materials often come faster than expected Although we strive to provide the fastest turnaround time Rush Service is not guaranteed and should be used judiciously we cannot treat every request as a rush request Articles My PDF is missing pages or is illegible what should I do Please contact ILS directly so that we can quickly resolve the problem Do not place a second request for the material How long is an article chapter PDF available for me to nload from the ILS server PDFs remain on the server for 30 days from the date we notify you that your PDF is available After 30 days your PDF will be deleted from the ILS server TIP Retrieve your PDF as soon as possible print or save the item I accidently deleted my electronic document What should I do Please contact ILS

    Original URL path: http://www.lib.utexas.edu/services/ils/retiree.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – Contact, Location and Hours
    InterLibrary Services Copying Printing Study Spaces Teaching Learning Services Media Services Suggest a Purchase Texas ScholarWorks Digital Services Media Labs Ask a Librarian Email Chat Call Visit Home Library Services InterLibrary Services Contact Location and Hours Contact Location and Hours Document Delivery Librarian Kristin Walker kristin walker austin utexas edu 512 495 4133 Contact Information for UT patrons ILS Loans Wendy Nesmith ilsreq lib utexas edu 512 495 4135 512 495 4134 Get A Scan Andrés Ramírez getascan lib utexas edu 512 495 4130 Remote Delivery Service David Reed ILSremotedelivery lib utexas edu 512 495 4134 Contact Information for External Libraries and Researchers Lending Services Jonathon Youssefnia ilslend lib utexas edu 512 495 4132 512 495 4131 Document Express docx lib utexas edu 512 495 4131 Accounting Invoicing ilslend lib utexas edu 512 495 4132 Address UNIVERSITY OF TEXAS LIBRARIES INTERLIBRARY SERVICES PCL 1 343 101 E 21st St STOP S5463 AUSTIN TX 78712 1492 Campus Map Campus Location PCL 1 343 Building Map Floor map showing ILS location UT Mail Code S5463 Office Hours Monday through Friday 8 00am to 5 00 pm CST except during intersession and holidays No service on Saturday and Sunday Pick up Hours for

    Original URL path: http://www.lib.utexas.edu/services/ils/contact_location.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – First Time Users Form
    Reserves InterLibrary Services Copying Printing Study Spaces Teaching Learning Services Media Services Suggest a Purchase Texas ScholarWorks Digital Services Media Labs Ask a Librarian Email Chat Call Visit Home Library Services InterLibrary Services First Time Users Form Welcome to the University Of Texas Libraries InterLibrary Services for External Libraries and Researchers First Time User ILS Account Request Library Corporation Organization Information Required fields are marked with an asterisk Name of

    Original URL path: http://www.lib.utexas.edu/services/ils/first_time_user.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – Libraries, Corporations and Organizations
    are 84 days with no renewals Borrowed materials must be returned in a box Please do not return The University of Texas at Austin items in Jiffy bag padded mailers Fees Payment Delivery Requests Registration Restrictions Top of Page Charges vary depending on institution type Corporations and Organizations Articles 25 00 per article up to 50 pages long plus A copyright fee will be charged if we are purchasing permission on your behalf For same day service please contact us for availability Additional charges may apply Loans 30 00 per loan Billing The invoice will be included with the material unless otherwise specified Checks must be made payable to The University of Texas Libraries The University of Texas at Austin There is no charge for unfilled requests Delivery Articles are sent electronically Loans can be delivered via USPS UPS or FEDEX Standard shipping for corporate loans is UPS Ground ALL international loans ship USPS Priority Mail International Public and Academic libraries Most Texas public libraries and college level libraries may use this services free of charge Articles 20 00 per article or chapter scanning up to 50 pages long 5 00 surcharge for RUSH processing Loans 20 00 per loan 10 00 surcharge for RUSH processing Billing and Payment Use of OCLC s ILL Fee Management IFM is preferred If IFM is not used then an invoice will be sent with the material Checks must be written in U S dollars drawn on a member bank of the Federal Reserve System MasterCard and Visa accepted For the convenience of libraries outside the United States we will also accept International Federation of Library Associations and Institutions IFLA Vouchers Checks must be made payable to The University of Texas Libraries The University of Texas at Austin There is no charge for unfilled requests Delivery Articles are sent electronically Loans can be delivered via USPS UPS or FEDEX ALL international loans ship USPS Priority Mail International In most cases requests placed before noon CST will be ready to ship the same day If you would like an item by a certain time please note the time and date on the request We will inform you if we are unable to fill the request If you would like an expedited service level of shipping please let us know Restrictions Requests Registration Fees Payment Delivery Top of Page Non circulating Materials Audio Visual materials including music CD s LP s or cassettes DVD s VHS tapes Some CD ROMs Bound or current serials Special collection materials Original newspapers Rare or archival materials Items in poor or fragile condition Items that cannot be copied Items in poor or fragile condition Books or dissertations in their entirety Collections Libraries Archives We do not provide copies or loans from the Tarlton Law Library To request copies from this branch please contact them directly by email at illlend mail law utexas edu or visit their web site for more information at http tarlton law utexas edu library services document

    Original URL path: http://www.lib.utexas.edu/services/ils/learn_more_lending.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – Document Express Request Form
    Media Services Suggest a Purchase Texas ScholarWorks Digital Services Media Labs Ask a Librarian Email Chat Call Visit Home Library Services InterLibrary Services Document Express Request Form Welcome to the University Of Texas Libraries InterLibrary Services for External Libraries and Researchers Document Express Request Form Patron Information Required fields are marked with an asterisk Is this for your individual personal research No Yes First Name Last Name Contact Email Confirm

    Original URL path: http://www.lib.utexas.edu/services/ils/docex_form.html (2016-02-17)
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  • University of Texas Libraries –InterLibrary Services – Document Express for Individuals
    Payment Delivery Restrictions This service is for article requests only We do not loan books to individual requestors To request a loan please contact your local public library or university interlibrary services department All patrons must confirm that any copies we provide will be used exclusively for personal or academic research We do not authorize reproduction and distribution of any copies we provide Please submit copy requests using our online request form for Document Express Fees Payment Delivery All payments including checks must clear before the article can be delivered Fees for Individuals Scanning 6 00 USD per article plus 20 per page Sales tax will be charged to patrons residing within the State of Texas There is no charge for unfilled requests Payment Payment can be made by Visa MasterCard money order or check We do not accept money transfers wire transfers or online payments Checks must be made payable to The University of Texas Libraries The University of Texas at Austin Delivery Documents will be delivered electronically along with your receipt Restrictions Requests Fees Payment Delivery Items that cannot be photocopied Books or dissertations in their entirety Items in poor or fragile condition Collections Libraries Archives We do not provide copies from the Tarlton Law Library To request copies from this branch please contact them directly by email at illlend mail law utexas edu or visit their web site for more information at http tarlton law utexas edu library services document delivery We do not provide copies from the Harry Ransom Humanities Research Center To request copies from this branch please contact them directly by email at reference hrc utexas edu or visit their web site for more information at http www hrc utexas edu The Dolph Briscoe Center for American History is a closed archival collection at

    Original URL path: http://www.lib.utexas.edu/services/ils/learn_more_docex.html (2016-02-17)
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